Texas Nissan of Grapevine

Texas Nissan of Grapevine responded

Thank you for your outstanding review! Your enthusiastic recommendation highlights her exceptional skills as a service advisor and demonstrates the high-quality customer service we strive to provide. Your commitment to returning to Samantha for future service needs is the ultimate endorsement of her professional approach. We're thrilled that she was able to exceed your expectations and provide a service experience that was not just satisfactory, but truly memorable. We appreciate team members like Samantha who consistently go above and beyond for our customers. Your detailed, positive feedback is a testament to her dedication and expertise. We look forward to continuing to provide you with the same exceptional level of service in all of your future automotive needs. Thank you for choosing our dealership and for taking the time to share your experience.

Texas Nissan of Grapevine responded

Thank you for your longstanding loyalty and trust in our dealership. The fact that you've chosen us to service five of your vehicles is a tremendous honor and speaks volumes about the consistent quality of service we provide. Your review confirms our commitment to maintaining excellent, kind service that keeps customers returning over multiple vehicle purchases and leases. We deeply appreciate customers like you who have made us a trusted partner in your automotive journey. Our goal is always to deliver the high-quality, professional service that has earned your continued confidence. We look forward to continuing to serve you and maintaining the strong relationship we've built over the years. Thank you for being such a valued customer and for taking the time to share your positive experience.

Texas Nissan of Grapevine responded

We sincerely apologize for the inconvenience and dissatisfaction you experienced during your recent visit. Waiting two hours for an inspection is far from the efficient and timely service we strive to provide. While it's great to hear that the person assisting you was friendly, we understand that the delay overshadowed the overall experience. To address your concerns and ensure this issue is fully reviewed, we invite you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint is dedicated to understanding your experience and taking the necessary steps to ensure this doesn’t happen again. We greatly value your feedback and your time, and we apologize for falling short of your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our service.

Texas Nissan of Grapevine responded

Thank you for sharing your first service experience with us! We are delighted that your initial visit was positive, characterized by good and kind service. As a first-time service customer, your comfort and satisfaction are especially important to us. We aim to make every customer feel welcome and well-taken care of, and we're pleased that we were able to meet your expectations during this important first interaction. We hope this experience sets the foundation for a long and positive relationship with our dealership. We look forward to continuing to provide you with excellent service in all of your future automotive needs. Thank you for choosing our dealership for your first service experience.

Texas Nissan of Grapevine responded

Thank you for your review and for highlighting Elix's helpfulness during your purchase! We're glad to hear that he assisted you effectively as you navigated the buying process, especially considering the added complexities of being from out of state. We understand that paperwork can sometimes take a bit longer, and we appreciate your patience and understanding. Our goal is always to ensure everything is handled thoroughly and correctly, so our customers can drive away feeling confident in their purchase. We hope you enjoy your new vehicle, and we look forward to serving you again in the future. Thank you for choosing our dealership!

Texas Nissan of Grapevine responded

We sincerely apologize for the excessive wait time and poor service experience during your tire change, especially considering you had a scheduled appointment. Such delays are unacceptable and do not meet our standard of customer care. To fully address your concerns and understand what caused this significant service delay, we recommend contacting our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Mr. Givens can investigate the specific circumstances of your service appointment and work to prevent similar issues in the future. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve our service efficiency and customer experience. Thank you for bringing this to our attention.

Texas Nissan of Grapevine responded

Thank you for your fantastic review highlighting Leo's exceptional service! We're thrilled to hear that Leo went above and beyond, providing excellent customer service, frequent updates, and a pleasant experience. Leo's commitment to outstanding customer care is exactly what we strive for, and we appreciate you taking the time to recognize his efforts. We look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for sharing your experience with us. We understand how important your time is, and we sincerely apologize for the delay in notifying you about your vehicle's completion. It's our goal to provide timely service and clear communication, and we regret that we did not meet those expectations during your visit. We appreciate your feedback and would like to discuss this matter further to ensure it is addressed appropriately. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. We value your business and would like the opportunity to improve your experience with us in the future. Thank you for bringing this to our attention.

Texas Nissan of Grapevine responded

We appreciate your detailed and candid feedback! We're glad to hear your service associate has been outstanding so far and that you're optimistic about the service quality. Regarding your service for CVT fluid replacement and tie rod recall, we take these maintenance and safety issues very seriously. We want to assure you that our primary goal is to complete these services correctly and ensure your vehicle's optimal performance and safety. While we understand your suggestion about a potential discount, we're focused on delivering high-quality, comprehensive service at a fair price. We hope the thoroughness and precision of our work will demonstrate the value we provide. Thank you for your honest feedback and for trusting us with your vehicle's maintenance. We look forward to meeting and exceeding your expectations through the completion of your service.

Texas Nissan of Grapevine responded

Thank you for your loyal and heartfelt review! Your decade-long commitment to our dealership is truly special, and we're honored that our personalized service and quality work have kept you coming back. We're particularly delighted that Samantha and Jose have played such a significant role in providing you with outstanding service. Their dedication reflects our team's commitment to excellence and customer satisfaction. Your long-standing trust means everything to us. We look forward to continuing to serve you with the same high level of personalized care that has kept you loyal to us for over ten years!