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Texas Nissan of Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.4
1,048 Reviews
Texas Nissan of Grapevine is your one-stop shop for all your automotive needs, whether you're looking for your next family van or an affordable used sports car, you're sure to find it at our Grapevine Nissan dealership. At Texas Nissan, we boast an expert staff of sales and service professionals. Visit us today and let our staff treat you to a one-of-a-kind car buying experience that is fun, simple and hassle-free. Also, be sure to check out our full service auto repair shop and Nissan parts department that are well-equipped to handle most any service or repair job. At Texas Nissan of Grapevine, we want our customers to feel relaxed and comfortable during the entire car buying process. That's why we've designed a bright and welcoming showroom that makes finding your next new car a stress-free experience that we hope is fun and enjoyable. Our sales associates are highly-trained to know the ends and out of the entire Nissan lineup and can help you find the perfect new car for you and your family. At Texas Nissan, we are dedicated to the community that has given us so much, which is why we donate to several terrific local organizations like Kids Matter International, which works to help children not only in Texas but all over the world. Texas Nissan is also proud to offer our customers the entire lineup of new Nissan cars for sale near Dallas. Our stock of new Nissan cars features not only terrific family sedans and minivans, but also feature-packed trucks and SUVs, all priced at exceptionally competitive rates. If you're looking for a large selection of quality and reliable used Nissan cars for sale in Grapevine, you'll also find a wide variety of used Nissan cars at Texas Nissan, as well as cars from other top automakers. Visit our store located at 1401 W. State Hwy to browse all of our new and used inventory and to learn more about our current Nissan financing options and monthly specials. Top-notch car repair in Grapevine is just around the corner at Texas Nissan. Our service technicians have been factory-trained to work with most makes and models, so whether you need a simple oil change or more complicated repair work, you'll always find quick and efficient auto repair at our Grapevine Nissan dealership. It has been our privilege to serve the Grapevine community as your go-to Nissan dealership. For more information about our lineup and all the services we offer, visit us today. Just remember, if you've been searching for a top-rated Dallas-area Nissan dealer, Texas Nissan is the place to go for exceptional service, affordable prices and a buying experience like no other.
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1401 W State Highway 114

Grapevine, TX

76051

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Showing 1,048 reviews

January 22, 2025

Great service. Kept me updated on service. Vehicles settings not messed with. Service advisor AK very personable. More

by QUENTEN.GOLDSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
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Jan 23, 2025 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback about our service. We appreciate that our service advisor AK kept you informed throughout the process and maintained your vehicle's settings exactly as you expect. Our team is committed to providing transparent, personalized service that meets your specific needs. We're glad AK's personable approach enhanced your service experience, and we appreciate you taking the time to share your satisfaction.

January 21, 2025

First the car is advertised as Certified! That’s why I went after it. Then told I had to pay extra to get that certification even though it was advertised that way!! That’s False advertisemen More

by leroy2ride
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Elix, Nick, Jamal. The sales manager
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Jan 23, 2025 -

Texas Nissan of Grapevine responded

We sincerely apologize for the frustrating car buying experience you encountered at our dealership. Your detailed review reveals multiple significant service failures that fall far short of the professional standards we aim to maintain. The issues you described represent a comprehensive breakdown in our sales and customer service processes. While we appreciate that your sales representative Elix performed well despite being new, the overall experience clearly did not meet our commitment to customer satisfaction. To fully address these serious concerns and ensure a thorough investigation, we invite you to contact our General Manager, Yousef Abdel-Hamid, directly at YAbdel-Hamid01@vtaig.com. Mr. Abdel-Hamid is committed to understanding the complete details of your experience and finding an appropriate resolution. Your feedback is invaluable in helping us identify and correct these significant service shortcomings. We take these issues extremely seriously and appreciate you taking the time to provide such a comprehensive account of your experience. Thank you for bringing these matters to our attention.

January 21, 2025

Everything good but wait was terrible from told 2 and 1/2 to being alittle over 4 More

by Dhfoxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond’s tipps
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Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that most aspects of your visit went well, but we’re sorry about the extended wait time. We understand how valuable your time is and will work to improve our processes to make visits more efficient in the future. We appreciate your patience and hope to provide an even better experience next time.

January 21, 2025

Clinton was a great salesman! After his part the process took a long time with the managers and the rest of the transaction. The finance guy tried to be sneaky by selling things t More

by ANTHONY.SHIELDS2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton
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Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We’re glad to hear that Clinton provided you with great service, but we regret that the rest of the process didn’t meet your expectations. We understand how important transparency and efficiency are, especially during the finance stage, and we apologize if anything wasn’t explained clearly. Your comments will help us improve our processes to ensure every customer feels informed and confident throughout their experience. If there’s anything more we can do, please don’t hesitate to let us know.

January 21, 2025

My service rep was awesome. The best service I’ve ever had. I will def use them again. More

by deannanelson68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonious, wasef
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Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We’re delighted to hear that your service representative provided you with such an exceptional experience. Knowing this was the best service you’ve ever had truly means a lot to us. We look forward to assisting you again in the future and continuing to exceed your expectations!

January 21, 2025

Great service and communication, fast and reliable , will definitely use this location again for future appointments More

by HOBRAIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Tipps
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Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're delighted to hear that you received great service and communication during your visit. Providing fast and reliable service is our goal, and we're glad to have met your expectations. We look forward to assisting you with your future appointments. If you have any questions or need further assistance, please don't hesitate to reach out.

January 21, 2025

The customer service representatives were extremely helpful & courteous! Leo is a gem! Only problem I ran into was they couldn’t wash the car as they normally do, due to burst frozen pipe!!! More

by lindanoor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words and for sharing your experience! We're thrilled to hear that our customer service team, especially Leo, made such a positive impression. We'll be sure to pass along your compliments! We sincerely apologize for the inconvenience caused by the frozen pipe affecting our car wash service. Unfortunately, the weather threw us a curveball, but we’re working to resolve it as quickly as possible. We greatly appreciate your understanding and hope to provide you with the full experience next time. Thank you for your support, and we look forward to seeing you again soon!

January 21, 2025

Great service. Tony was quick and took care of everything. Even competed two recalls I did not even know about. More

by joepstandish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Jan 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're so glad to hear that Tony provided quick and efficient service while ensuring everything was taken care of for you. Taking the extra step to address those recalls is all part of our commitment to keeping you safe and confident in your vehicle. We appreciate your trust in us and look forward to assisting you again in the future. If you ever need anything, don’t hesitate to reach out. Thanks again!

January 20, 2025

Just not a great experience overall. Finance gentleman manipulated numbers to confuse me with gap and other add on coverages. Told me gap was 100 extra a month extra and the add ons were More

by ROBERT08145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clinton
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Jan 21, 2025 -

Texas Nissan of Grapevine responded

We sincerely apologize for the experience you encountered during your vehicle purchase. Providing transparent, honest financial information is fundamental to our commitment to customer trust. To fully investigate these serious concerns and ensure appropriate action is taken, we strongly encourage you to contact our General Manager, Yousef Abdel-Hamid, directly at YAbdel-Hamid01@vtaig.com. Mr. Abdel-Hamid is prepared to thoroughly review the details of your financial consultation and address the conduct you experienced. Your feedback is crucial in helping us identify and correct these practices. We appreciate you taking the time to share your experience and bring these matters to our attention. Thank you for your candid review.

January 19, 2025

Everything got done in the time frame and for the price promised by Samantha - thank you. More

by EATONTDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Jan 21, 2025 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback highlighting the professionalism of Samantha and our commitment to meeting promised timelines and pricing. We strive to ensure that every customer interaction is transparent, reliable, and delivers exactly what we commit to providing. Your confirmation that everything was completed precisely as discussed demonstrates our dedication to maintaining clear communication and following through on our commitments. We appreciate customers like you who recognize and value straightforward, honest service. We're pleased that Samantha could assist you effectively and look forward to continuing to provide the same level of dependable service in the future.

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