Texas Nissan of Grapevine

The customer/salesmanship relationship was excellent. Garret Elkins kept me informed and responded to my various requests for information regarding the vehicle, that I was considering purchasing. He alwa Garret Elkins kept me informed and responded to my various requests for information regarding the vehicle, that I was considering purchasing. He always returned my telephone calls. He always kept me informed of any changes regarding the availability of the vehicle. His salesmanship and positive attitude were two of the reasons my daughter and I decided to drive 200 miles to Grapevine to view the vehicle,that I was considering buying. Garret meet us at the front door, of the dealership, with a positive attitude and cheerful smile. He made sure all of our needs were meet. After inspecting and driving the vehicle, and Garret arranging for the service department to resolve a couple of problems, I decided to purchase the vehicle. One problem was not resolved, but Garret handled the repair through a Ford/Lincoln Dealership in Austin. I truly appreciated and admired his diligence. I rented a vehicle to drive up to Grapevine, which cost me $140 out of my pocket. Garret was very helpful and offered to follow my daughter over to the DFW car rental site, so she could drop off the rental vehicle, while I finished the paper work. It is hard to say a any price is "great". I rated the Quality of Work "Great" solely based on the outstanding qualities Of Garret Elkins. He is definitely an asset to the Texas Nissian of Grapevine Dealership. You are fortunate to have a young man of his qualifies working at your dealership. Other employees at the dealership were very helpful and friendly, but Garret stood out and I am glad he was my salesman. Sincerely, Martin Horan Austin, TX More

I have not purchased a car in 14 years so to say I was nervous was an understatement! When we stepped inside Texas Nissan I was put at ease with Nathan's calm personality and a cold water on a HOT Texas nervous was an understatement! When we stepped inside Texas Nissan I was put at ease with Nathan's calm personality and a cold water on a HOT Texas afternoon! We did not feel the pressure from Nathan as we did in other dealerships. He listened to what type of car we were looking for and how much we wanted to spend on it and he stayed in that range. Not once did he try to stear us to a higher priced car! We knew what we could spend and he respected that. In fact, that is the key word here...RESPECT. My husband and I felt that from the moment we met Nathan. As we were finishing up with the paperwork on our car we met others in the company and were impressed with them as well. (Misty, Julie, PJ!) It was a very positive experience and I wouldn't hesitate to go back or send friends and family Nathan's way! Thank you! More

There are a number of reasons to give glowing reports to There are a number of reasons to give glowing reports to any business that has sold you products. The number one reason for this review is we want There are a number of reasons to give glowing reports to any business that has sold you products. The number one reason for this review is we wanted to make it known to any one looking for a car dealer who would go above and beyond your normal sales- This dealer is in our view , excellent and of the highest quality. Not only on the sales floor but after we drove the car off the lot, they were still behind us backing up the sale one hundred and ten percent. When buying the car, I waited to see what caliber of service I would receive after the sale. That is in fact what separates any car dealer from the normal to the extraordinary. Texas Nissan has in every way reached that level of service for us, Extraordinary. Not only doing what they had promised they would do, but going above and beyond my expectations. They are a car dealer I would gladly tell others about and even to encourage them to look at this dealer first. The sales people were of the highest degree of earnest help and there entire focus was on wanting to make me a customer that was completely satisfied, having no regrets or concerns that were not immediately dealt with. I fact , from the moment we entered Texas Nissan, we were treated with incredible care and personal attention. Our desire to find the perfect car for us was there only concern. They were professional , caring, and in every way did not remove there influence from the sale of the vehicle until I was completely satisfied . In fact , they are still there to help me if at any time I find that necessary . Without a doubt , each and everyone that we dealt with made this car buying experience GREAT ! Texas Nissan has done Texas Proud ! More

WOW!!! If I could describe my whole experience in one word, with this dealership and its employees....Wow would be it. From the time I pulled up I never felt hassled or under pressure. Esat (Mr.E) walked word, with this dealership and its employees....Wow would be it. From the time I pulled up I never felt hassled or under pressure. Esat (Mr.E) walked up, greeted my girlfriend and I with a welcoming smile and firm handshake. We found a perfect car for my girlfriend and kinda thought it was out of the price range. Esat was professional the whole time and made us feel like we were not in a dealership and treated us as if we were friends. After working with Esat for awhile and talking with the manager BJ, who was great as well. We drove off the lot with the car we wanted and exactly in our budget. Finance department was top notch too, with Natalie Suarez we felt like family and she explained everything in detail what we were actually paying for and getting with our Pre-owned 2009 Nissan Altima 3.5 SL!!!!! I would and WILL recommend this dealership and Esat to as many family members, friends, and co-workers I know! Thanks again Texas Nissan and its foundation of employees that made our "dream car" possible and hope that you continue to prove to people that the car buying experience does not have to be a hassle. More

We were in the market for a 2011 Toyota Camry used. Working with Josh and John was a pleasure. They showed us different options for us but utimately we went with the Camry. They were able to to answe Working with Josh and John was a pleasure. They showed us different options for us but utimately we went with the Camry. They were able to to answer our questions. The customer service at the facility was wonderful. As soon as we pulled up we were greeted by Josh. Josh did a great job of showing us the cars and he was very knowledgeable. Everybody was very friendly. The overall experience went very well. For someone like me who hates car shopping Josh and John made the experience wonderful. More

Nathan glass and is awesome staff proved that even though there in grapevine they still can compete and give great customer service and treat me right when I came if only other dealerships would fallow them there in grapevine they still can compete and give great customer service and treat me right when I came if only other dealerships would fallow them and do what the do. I was very happy when I was there and will bring my business back to them. More

Stuart was very helpful to ensure we were satisfied both with our trade in, and new purchase. I will certainly recommend Texas Nissan to others... with our trade in, and new purchase. I will certainly recommend Texas Nissan to others... More

I bought the car in late June. Right after my purchase, my boyfriend got accepted to law school out of state. We moved almost instantaneously. Texas Nissan of Grapevine and the loan company they used (Firs my boyfriend got accepted to law school out of state. We moved almost instantaneously. Texas Nissan of Grapevine and the loan company they used (First Investors) took over two weeks to process my paperwork. By that time, I had given notice to my company and moved out of state. When First Investors finally called to verify employment, I of course was gone. They requested a letter from my former employer stating my last date of employment and a letter from my new employer, establishing current job employment. I provided both. I was told that the loan would then be restructured. Meanwhile, I get into a car wreck. While my insurance company was helpful and compliant, Texas Nissan was not. They dispatched an outside party to handle my 'case', a Mr. Joe Cortez, who sent me harassing phone calls and text messages, stating none of the above requested information had been received. Yet still I complied. Finally, tiresome of the run around I received, I called First Investors and spoke with them directly. They stated that there was a partial down payment outside of the loan itself (a pre-dated check I had given to TX Nissan as a partial down payment to help cover the upside down on my trade in.) that needed to clear before they would restructure, along with the new employment information. When I asked TX Nissan about this, they informed that they forgot to tell me to basically lie: ie, there was no outstanding checks with the dealership, that the loan was clear cut and ready to go. When I was finally told that everything was due to be re-submitted (and my second check about to clear) I woke up to find the vehicle repossesed. I was unable to get ahold of anyone at the dealership to get a clear answer; the 'Mr. Cortez' I was told worked at the dealership did not actually work there and the dealership still tried to cash my check for the partial payment. Luckily, by then I had the sense to cancel that check. Three days later, I get ahold of the director of the dealership who says they would be willing to cooperate with me and give me my trade back. I accepted that the down payment I made was not going to be returned. But when I followed up to get my trade back, I couldn't get ahold of anyone. Concurrently, they never paid off my previous loan and I am still responsible for paying them (despite the fact that they have my trade.) When I informed my loan company that I didn't have the vehicle, the trade, they did their own investigation and found out TX Nissan had auctioned off my trade (despite telling me they would cooperate with me) and, despite the fact that they DIDNT OWN THE PINK SLIP TO THE VEHICLE. Currently, I have no vehicles, I am still on the hook for my previous loan (which is completely late because I BOUGHT A NEW CAR) I'm on the verge of it being charged off and now have to take legal recourse against the dealership in order to protect my credit and my ability to get any new vehicle in the future. DO NOT BUY FROM TEXAS NISSAN OF GRAPEVINE. More

My overall experience @ Texas Nissan was good. The car salesman-Stuart Simpson was friendly and informative. I would definately recomend him to friends and family. salesman-Stuart Simpson was friendly and informative. I would definately recomend him to friends and family. More

Texas Nissan made our first time car buying experience a pleasant one. Josh Scalf was very informative and patient with us. Nathan Glass worked with us as much as possible to make our payments a good deal f pleasant one. Josh Scalf was very informative and patient with us. Nathan Glass worked with us as much as possible to make our payments a good deal for both parties involved. The entire staff was cordial and polite. We are proud to be part of the Texas Nissan of Grapevine family now. We WILL be back! More