Texas Nissan of Grapevine

The staff is amazing and knowledgeable on the vehicle features. Good selection of inventory and make the buying experience nice. I usually am hesitant when purchasing a new car, but this was fast and eas features. Good selection of inventory and make the buying experience nice. I usually am hesitant when purchasing a new car, but this was fast and easy. More

They are near impossible to contact. I was told three times while buying my car that they would call me when my plates came in so I could get them mailed to me. Around four weeks passed, I was told three times while buying my car that they would call me when my plates came in so I could get them mailed to me. Around four weeks passed, no call, so I contacted them and again they said they would call me when they were ready. Another couple of weeks passed and I sent emails, chatted, and called over and over again to get my plates since my temporary tags were about to expire. Days passed, my temporary tags expired, and I called daily. FINALLY I talked to a semi-competent person who told me that I never made them aware of my tag issues so they waited a long time to mail them. They made everything seem like my fault and how I should've informed them. 0 stars, I will NEVER recommend them to anyone. More

Took my 2019 Titan in for the A/C not blowing cold. Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprise Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprised with a $150 diagnostic fee that I was not made aware of before dropping off the keys. I called Consumer Affairs to discuss the matter and was told my truck should be covered by a 5yr/100k mile basic warranty, which would cover my repairs. I verified this information with another Consumer Affairs agent before reaching back out to the service advisor. After a few days of back and forth, hours of phone calls, my service advisor and Nissan Consumer affairs disagreeing, and me getting frustrated by the contradicting information, my service advisor said he consulted his manager and they agreed the 2019 Titans come with a 5yr/100k mile warranty and the service would be covered. He mentioned their parts ordering system was down and he’d have to wait to order parts but that they were going to go ahead with the service at no charge to me, as this was covered under the 5 yr/100k mile Titan warranty. This was on a Friday. The following Monday, I received a call from the service advisor that they were no longer going to cover the repairs under warranty and they hadn’t ordered the parts yet, and that I should take it up with Consumer Affairs. When I spoke with Consumer Affairs, they also said the truck was suddenly out of warranty. I asked to escalate the issue and speak to a supervisor, and the best they could offer was for me to wait up to another three business days to speak with a case manager. I had been without a vehicle for a week at this point, without so much as a “sorry for the inconvenience” much less any sort of offer for a temporary replacement. I called back to Texas Nissan service advisor and spoke with the manager and was able to get the services approved after spending hours on the phone. Repairs were done, I go to pick the truck up and I’m given the service receipt, that clearly said, and I quote, “Client is being a jerk. FYI.” This is wildly unprofessional and an unacceptable way to treat “clients”. There is no reason this process should have taken nearly this long, and this would not have been handled at all if I hadn’t been adamant about the concerns being addressed. Incredibly disappointed in Nissan USA and Texas Nissan More

Me again. I was sold a car illegally by this dealership. I had it for 20 days. On 10/30/23, the car shot backwards while in drive. It hit my son's car. The dea I was sold a car illegally by this dealership. I had it for 20 days. On 10/30/23, the car shot backwards while in drive. It hit my son's car. The dealership towed the car back to their lot the next day. I called Nissan consumer affairs after the accident to report the malfunction, because I was concerned somebody could be run over. That's when I learned the vehicle has a recall on it for shifter problems. They had over 3 mos. to compete the recall, which was merely some sort of computer update. They advertised the car on their website and it was on the sales lot with other vehicle they had for sale. It is illegal to sell a new car with an open recall. They know this and they still did it. Now they have responded to one of my complaints with nonsense. I had the car in drive. Had the car been in reverse there's a camera that would've come on and an image of the car parked behind me would have popped up on the dashboard. That did not. This car had a no sale in affect recall on it. Government agencies are investigating. This was not a bad business practice this was an illegal business practice. All I did was go in and buy a car. I never signed up for any of this. Nissan is coming to your dealership to inspect the car. They know you did the update without authorization, they know you did not do the recall prior to it being sold, and they know that you test drove it multiple times, Have some integrity and course correct. More

Untrustworthy. . unprofessional. Promises are not kept . The take the money and forget your name . Will express this on every available platform to save a customer d . unprofessional. Promises are not kept . The take the money and forget your name . Will express this on every available platform to save a customer dissatisfaction More

On 6/22/2023, we purchased a 2021 Nissan Rogue. After driving it for a couple of months, specifically on the highway, we took a good look at the tires. They were various manufacturers & in various After driving it for a couple of months, specifically on the highway, we took a good look at the tires. They were various manufacturers & in various stages of wear resulting in an UNEVEN drive. We got 5 quotes & purchased new tires. During that process, it was brought to our attention that one of the wheels is BENT. Since we did NOT bend the wheel, the only conclusion to be reached is that it was sold to us as such. The cost for replacing the wheel is $490.44. On Thursday or Friday (21 or 22 Sep), I called & asked to speak to the Preowned Sales Manager. I was told he was in a meeting & they took my information. When I didn’t receive a call after several hours, I called back. I was forwarded to who I was told was the Preowned Sales Manager. I do not recall his name. I explained why I was calling. He told me he couldn’t put brand new tires on a vehicle as he would be out of business in a month. I told him I was NOT requesting reimbursement for the tires…although there should be at least some level of regard in making sure that the tires were in similar wear. I told him I felt they should reimburse us for the cost of the wheel. He then states that the vehicle would not have passed inspection with a bent wheel. He also states that he is not in charge of the service department who is responsible for the inspection. So, he threw them under the bus...what a classy guy. He then tells me that I should have let you know about the wheel issue sooner. I DIDN’T know there was an issue with the wheel until we took it in to have the tires replaced. I do NOT feel 3 months is that long of a period. He kept saying if I had contacted him sooner, maybe. Really??? If I had contacted him 1 month after, I would get the same response. Most people do NOT find it necessary to replace tires a few months after they buy a vehicle. This is the first time in my used car buying experience that I had to replace tires as early in the ownership process. This is NOT normal & it does NOT represent your business well at all. As I was getting NOWHERE with the Preowned Sales Manager, I asked to speak to his supervisor. I was put through to someone’s VM. I left a message & NEVER received a call back. The response from an employee...NOT supervisor: sorry to hear that but unfortunately if 30 days passed without an issue since it's a used car I know the management will not reimburse for any repairs after a Month of buying the car that's why they ask every customer to purchase the warranty because its as is used vehicle. My response back: You sell a vehicle "as is" & you state it is certified with a 167 multi point inspection as something that actually means something.Then you try to coerce a customer to spend thousands of dollars on a warranty...typically with deductibles adding even more to the purchase.This is why people dislike traditional dealerships. "As is" is given less attention, & you speak proudly of this certification...again as if it means something.We didn't cause this wheel to be bent...meaning your 167 multi point inspection that your preowned manager defended...& then blamed on service has zero value. He also stated he didn't personally do the inspection...as if that matters! If you are in charge, you accept responsibility. I shouldn't have to purchase an expensive warranty to ensure the vehicle I drive off the lot is safe to drive & isn't going to need expensive repairs just a few months after purchase. Like most people, we have to save for an expensive purchase. We knew within the first month that we were going to need to buy new tires. We sacrificed & saved for 2 months. As I explained to the pre-owned manager when he questioned why I didn't contact sooner...there was no way to know the wheel was bent UNTIL we replaced the tires. I reached out within a couple of days of finding out. I will NOT do repeat business or recommend. More

My husband wanted me to check out a car here and I really wanted one from another dealership but I went anyway and loved the car. Was told I would need to put a card down to hold it and said that was fine. T wanted one from another dealership but I went anyway and loved the car. Was told I would need to put a card down to hold it and said that was fine. The salesman left and another gentleman came in and said the price went up $70 a month on Wednesday (same day my husband got the lower quote.) sketchy behavior! Will never go back there again! More

I bought a Nissan Sentra ,cash, a month ago and they still have not sent the tax and registration money they collected from me to the Tag office so i can get my title and plates. I have gone there 5 tim still have not sent the tax and registration money they collected from me to the Tag office so i can get my title and plates. I have gone there 5 times, every time someone says he is the manager and he will follow up with accounting department and call me back, NO ONE calls back, I don't know what kind of shady business is this. I am so disappointed with their customer service. I will file a complaint with BBB if they dont send my tax money to the tag office soon. Mitra Navarro More

Tried to jack up the price of the vehicle y almost 4000 for what they called a recondition fee for what they called a recondition fee More

My wife and I purchased a vehicle from Texas Nissan in Grapevine Tx on 5-31-23 with some unexplained circumstances we agreed to purchase a 2021 Nissan Rogue after we made the deal someone told us they cou Grapevine Tx on 5-31-23 with some unexplained circumstances we agreed to purchase a 2021 Nissan Rogue after we made the deal someone told us they couldn't sell the vehicle as it was not their property after we had made the deal 15,600, for sure around this number. The next day my wife received a call we could have the vehicle for 17,900 we contacted the dealer a little later and ask for their lowest price and they came back with a 16,900 so we purchased the 2012 Rogue with the understanding it was Certified vehicle with warranty since it already had 42000 miles. We had purchased other cars from other dealers, and we always purchased cars which are Certified. Last week the engine light came on and I went to the dealer to see what the problem could.be and I was informed I only had warranty for the engine and power train. I contacted the salesman, Jamal and he agreed he told us that we had warranty since being a Certified car. I talked with a Cole Waldrop in the service department, and he was rude and since Jamal told us he would pay for any future problems out of his own pocket, which I wouldn't do that in the first place, we should take his offer. Since we were told we had warranty on a Carfield car by a company representative right or wrong they should honor what we were told. Durrell Roddy 817 995-0316 More