Texas Nissan of Grapevine

The salesman Michael never gave me referral fee. Faxed 1099 form 3 times, never heard back, very unprofessional in my opinion. That was back in March. 1099 form 3 times, never heard back, very unprofessional in my opinion. That was back in March. More

Worst Ever! I went to Texas Nissan on Saturday, August 3, 2019 to look at a car they had advertised online, hoping it would be a good commuter car for my teenage I went to Texas Nissan on Saturday, August 3, 2019 to look at a car they had advertised online, hoping it would be a good commuter car for my teenage daughter. I emailed with Isaias Hernandez to set up a time to see the Ford Fiesta. I made the drive from Duncanville to Grapevine thinking this was going to be a good, easy experience. We arrived and sat down with Isaias and he wanted to discuss price before we even saw the car. I told him I was prepared to walk out with a car and pay $7,000 cash. He pulled the Fiesta around and it was disgusting. I didn’t even get into the car – it smelled like an ashtray and had cigarette burns on the passenger door and a hole worn in the floorboard by the gas pedal. I refused to get in the car and should have just left. But I had made the drive with my daughters and was hoping to be done shopping, so we stayed. Isaias talked to his manager and then took us to see a 2009 Nissan Altima that had just been traded in 2 days prior. The car looked like it was in great shape – fully loaded, originally purchased at Texas Nissan, almost all service performed there over the 10 years. I drove it and noticed a sound I couldn’t put my finger on and mentioned it to Isaias. He suggested it was the tire tread, so I drove it a little further (I don’t think he expected me to get on the highway, but I did) then returned to the dealership and dropped my daughters off and suggested Isaias drive the car to see if he could figure out what I was hearing. Again, probably tire tread. We went inside and started the negotiation process. I had told him I was ready to spend $7,000, so I was surprised when he returned with a sheet showing the out-the-door price of $9,300!! I told him I was definitely not paying that. I had looked up the Kelly Blue Book value of the car and we agreed on a price. I ended up with $7,700 out-the-door, which was more than I wanted to spend, but I felt like it was a good car and had been well-maintained. The finance guy offered extended warranty packages on the car, which I declined until he offered to reduce the sales price by $500 and sell me the $700 6-month “bumper-to-bumper” warranty. I bit on that one, but will be cancelling it this week since the car would basically have to explode for it to pay anything. I took the car home that afternoon and got in touch with my own mechanic the next week. He was available on Wednesday to give the car a once-over and found that it needed new tires immediately (they were cracked and in very bad shape), a valve cover gasket, new spark plugs, wheel bearing and an axle boot. The total cost for all repairs was $1,600!! I told him to make the repairs and figured I would contact the dealership with the issues and hopefully recoup some of the cost. I immediately emailed the General Manager (Johnny Cantrell), Used Car Sales Manager (Dave Chappelle), and my sales person (Isaias Hernandez) with the information from my mechanic. I didn’t get any response back from any of them. Friday I called the finance department to find out how to cancel the useless warranty and the person that I spoke to seemed to care about my situation and within a few minutes I had a call from Tarek. He asked why I didn’t bring the car back to them so they could look at it and do the work – my response was why would I trust them to work on it? They sold me a car with serious problems under the guise of it being a good car! Also, I told him I had already invested a whole day driving to Grapevine and waiting around – I’m a busy lady and didn’t have another day to spare fighting with them. I trust my mechanic and he’s worked on all of my vehicles for 15 years. I picked the car up on Friday (8/9/19) after the work had been completed and on Monday morning (8/12/19) emailed a copy of the detailed work order to Tarek, as I had said I would. Today is Wednesday (8/14/19) and I didn’t hear back from him until I emailed him to ask what the status was. His response was that the car was sold as is and “I will be happy to send you a gift card for like $100 but that’s all what I can do since the car is not here.” I’m sure the car will be a good, reliable one for my daughter NOW THAT THE PROBLEMS ARE FIXED, but I will NEVER do business with this dealership again and will post this negative review everywhere I can find a place to post it. I have purchased two used cars from Sewell MINI in the last 1.5 years and the experience could not have been more pleasant. Unfortunately, the first car was totaled in a rear-end accident, but the sales person I worked with got me into another car as soon as it became available, and they not only let me take the car to be inspected by my mechanic, they delivered it to him and picked it back up! Take your business to Sewell, as they will sell you a great car without any funny business! More

Excellent/fast/friendly I gave 5 stars because from the time we drove up to the time we drove off in our new car it was so easy and stress free. Miguel and Carlos took care o I gave 5 stars because from the time we drove up to the time we drove off in our new car it was so easy and stress free. Miguel and Carlos took care of everything and made the process so fast and hassle free. Car buying at Texas Nissan was he best I have ever experienced. I will be coming back when it’s time to trade in! More

Disgraceful Walked into the dealer was not greeted. Had to ask about the rogue my wife was looking at. She ended up test driving a Murano and was ready to work a Walked into the dealer was not greeted. Had to ask about the rogue my wife was looking at. She ended up test driving a Murano and was ready to work a deal but the sales manager did not want to sell us a car today plain and simple. Simple question I asked what does this car cost with my negative trade equity total out the door. Sales person asked his sales manager three trips but he kept asking about applying for credit. I understand wanting to prequalify someone but why should someone apply for credit for a vehicle when they dont know how much they are going to finance. I told the sales associate we were willing to pay the negative equity up front in cash but my assumption is my word wasn’t good enough. One thing I’ve learned I will always get my deal doesn’t have to be the first dealer. Integrity is high on my list when a dealer doesn’t greet you and sales manager doesn’t introduce himself it’s a bad sign. I’m going to win regardless just takes a reputable dealer with respect for EVERY CUSTOMER. This dealer is trash! More

Great service - helpful and friendly staff Samuel Dixon was a great help in finding my daughter the perfect car for her to take to college. He worked well with her budget and made the whole ex Samuel Dixon was a great help in finding my daughter the perfect car for her to take to college. He worked well with her budget and made the whole experience pleasant and smooth - he will always be "The Sales Consultant"!!! Thanks to the whole team for making it great - we definitely recommend the dealership and will be back in the future. More

I love my new Nissan Rogue! Thank you Benjamin Cole I love my new Nissan Rogue!! Benjamin’s customer service was on point! He’s very knowledgeable and found me just what I was looking for! He’s really c I love my new Nissan Rogue!! Benjamin’s customer service was on point! He’s very knowledgeable and found me just what I was looking for! He’s really charming and very professional. most definitely would recommend him to my friends and family and also my clients. Couldn’t ask for a better experience. I’m so so s happy!!!! Thank you Benjamin Cole Thomas! You’re the absolute best! More

Benjamin exceptional service Benjamin is very nice and worked with me to get the deal I wanted. He is a people person. I would definitely recommend him, if you are looking for car Benjamin is very nice and worked with me to get the deal I wanted. He is a people person. I would definitely recommend him, if you are looking for car. Thank you Ben. More

Benjamin thomas was the best and very helpful This was by far the best experience ive ever had with a dealership. Benjamin is beyond knowledgable abd absolutely a blast to work with! Thank you aga This was by far the best experience ive ever had with a dealership. Benjamin is beyond knowledgable abd absolutely a blast to work with! Thank you again - dorothy little More

Amazing experience by Benjamin Thomas Very satisfied and beyond excited about my purchase on my 2012 Nissan Titan! The best experience ive ever had in a buying process. I would reccommend Very satisfied and beyond excited about my purchase on my 2012 Nissan Titan! The best experience ive ever had in a buying process. I would reccommend anyone and everyone to Texas Nissan of Grapevine and go see Benjamin Thomas and Dave Chapelle. Excellent service! More

Should be NO STARS!!! Don’t buy a car here! I bought a used car from this dealership, after I paid for the car in cash I expected to be handed my keys. The sales man told m Don’t buy a car here! I bought a used car from this dealership, after I paid for the car in cash I expected to be handed my keys. The sales man told me it wasn’t ready yet and he would have it delivered the next day. A week has gone by and I still do not have my car or money back. The management is terrible. They will dodge your calls and always be in meetings. When you finally do talk to one they don’t know what’s going on. They say they will call you back but never do. The very worst experience with a car dealership I’ve ever had. Lies on top of more lies! Two weeks later and after calling and calling the salesman told me they “lost” the check. Mangers Alex and Trey should not be any where near management. They shouldn’t even be allowed to still work there. More