Texas Nissan of Grapevine

Dealership quickly got my car in and out of the shop. They did an excellent job. They did an excellent job. More

Avoid this dealership at all costs. I purchased a certified used car from Grapevine Nissan and paid in full, only to hear the front tires squeaking the moment I drove off the lot. That I purchased a certified used car from Grapevine Nissan and paid in full, only to hear the front tires squeaking the moment I drove off the lot. That issue alone cost $500 to fix. Just two weeks later, I had to pay another $2,400 to repair an oil leak and replace a faulty cooling fan. The service team at the second dealership told me there was no way Grapevine Nissan wasn't aware of these issues when they sold me the car. On top of that, this dealership uses classic bait-and-switch tactics. I drove all the way from Austin based on an online price that they also confirmed over the phone. But once I arrived, they raised the price by $4,000. When I asked how they could do that after I had traveled so far, their response was simply, “That’s just business.” In the end, I paid $2,000 more than the listed price, and after unexpected repairs, the total cost ended up being higher than what other dealerships were charging for the same make and model in better condition. Do your research. Read the negative reviews. You'll see similar experiences repeated over and over again. This dealership is unethical, dishonest, and absolutely not to be trusted. More

Janice was very knowledgeable, kind & considerate for the situation I was in! She made this a stress-free situation for me! situation I was in! She made this a stress-free situation for me! More

Excellent service but they charge and additional 3% if you pay with credit card, that was really disappointing! you pay with credit card, that was really disappointing! More

No me gustó el proceso de compra, no fueron claros conmigo desde el principio o conmigo desde el principio o More

Outstanding Things are much better now that the service manager and Samantha make a big difference. manager and Samantha make a big difference. More

Very helpful. She explained to me the work that was needed for my car to perform better. She explained to me the work that was needed for my car to perform better. More

I was hesitant to go back to this dealership after coming here for years. I haven’t always been pleased with the experience in the past but decided to give it another try. I arrived around 10:30 on a busy Fr here for years. I haven’t always been pleased with the experience in the past but decided to give it another try. I arrived around 10:30 on a busy Friday morning, before Father’s Day weekend. No appointment. Someone immediately came out and greeted me (I’m usually waiting a while before someone comes out). I needed an oil change, tire rotation, and state inspection, also a diagnostic on something going on with the steering wheel. Samantha was my service advisor and she was very attentive and knowledgeable. One issue I had with the automatic lift gate she was able to fix immediately and showed me what was going on and how she fixed it. Usually I’m nervous to go to any dealership because I know next to nothing about cars and service advisors tend to be a little condescending, but Samantha was patient, answered all my questions, and explained things to me in detail which I appreciate. She was able to call me an uber back home (within 10 miles). The ride service was quick and easy. She asked me what time I needed my vehicle back by and I told her 2:00 pm. Around 1:30 I received a notification that my vehicle was ready. I was pleasantly surprised. The inspector was able to troubleshoot the issue with the steering wheel and fixed it. I also appreciate the transparency in pricing and the text message service I received that shows all the service recommendations. I was able to go in and select which services I wanted and I was glad the notifications were sent to the correct phone number this time. Also, In the past, I’ve often had to ask for a new oil change reminder sticker or remind them to reset the oil change/tire rotation mileage warnings on my dashboard. Not this time. After picking up my vehicle, I was pleased to see all the warnings were off/reset, and there was already a new sticker on my window. I was also able to pay in the kiosk with the service advisor, which was a much smoother process than going to the secretary desk, waiting in line, and if I had questions I was able to ask the advisor at payment. Also, always love the complimentary car wash. My experience was very smooth and I’ll come back to Nissan of Grapevine. More

The professional, friendly, and trustworthy help I get from Samantha and everyone at Texas Nissan is worth a lot to me. But, I do appreciate the fair prices they ask me for the work they recommend. Keep from Samantha and everyone at Texas Nissan is worth a lot to me. But, I do appreciate the fair prices they ask me for the work they recommend. Keep it up guys. I’ll see you in a few months. More