Texas Cars Direct

Buyers beware! !!!! I tried to get a deal done remotely over the phone and internet. I noticed a fee listed on their website labeled TCD Advantage program. When I qu !!!! I tried to get a deal done remotely over the phone and internet. I noticed a fee listed on their website labeled TCD Advantage program. When I questioned what that was I was told that it is basically a 3 year protection package and it could not be removed. I stated to the salesman that i did not want or need that add on and wanted him to speak with someone about removing it. He got back to me and stated that his GM said that the package could not be removed so i was told I could not buy the card without purchasing that package. I also spoke to the GM Kyle Murphy who reiterated that to me. That is illegal. A dealer in Texas cannot force a customer to purchase any add on products, especially warranties or protection packages that the customer says they don't want. They cannot make it a condition of the purchase. So, if you bought from here already, you got screwed and can reach out to the TEXAS Department of Motor Vehicles and file a complaint against the dealership and try to get some money back. https://www.txdmv.gov/complaints. No, a car dealer in Texas cannot legally force you to purchase a protection package with a used vehicle. Dealers may offer these packages, but they must disclose them clearly and allow you to decline them if you wish. If a dealer insists that a protection package is mandatory, it could be considered a deceptive trade practice. The Texas Deceptive Trade Practices Act (DTPA) protects consumers from misleading or unfair business practices, including forced add-ons. If you feel pressured into purchasing a package you don't want, you can report the dealer to the Texas Department of Motor Vehicles (TxDMV) or seek legal advice More

These guys do not know how to keep there word and their ethics are poor at very best. I bought a car and rather than take care of a loyal ambassador for their company like i was, they turned their back on ethics are poor at very best. I bought a car and rather than take care of a loyal ambassador for their company like i was, they turned their back on me when i needed help. That is ok though because i will be seeing them soon in court. More

DO NOT GO HERE. Especially if you’re black or brown. They are RACIST. As you can see all of the positive reviews are from White ppl. Not only that, highly unprofessi Especially if you’re black or brown. They are RACIST. As you can see all of the positive reviews are from White ppl. Not only that, highly unprofessional. I wish I could give 0 stars I brought my car to be sold, after months of them hassling me to bring the car. This was a car my father left to me when he passed away. Long story short, they ruined the door panels of my car. My car looked worst leaving then it came, and they refused to pay. It’s a bunch of racist white ppl who look at black and brown ppl’s property like trash. The worst experience I’ve ever dealt with! Not only did you not want to pay for damages but ruined a precious Heirloom my deceased father left to me. More

He is so professional and helpful he help me so much to get my car He is so friendly get my car He is so friendly More

Great experience every time that I come here. Have bought several cars from them over the years! Have bought several cars from them over the years! More

I had a Great Experience working with Brandon. He made everything very clear and gave me immediate responses. Brandon was very professional and easy to work with. He made everything very clear and gave me immediate responses. Brandon was very professional and easy to work with. More

I asked multiple times if they provided extended warranties. After the 3rd request I got a quote. Cars seem to be in good condition online, I would have gone by if they answered my question the 1st warranties. After the 3rd request I got a quote. Cars seem to be in good condition online, I would have gone by if they answered my question the 1st time. More

I would give 5 stars if they were open on Saturday so I could test drive the car I'm in interested in! could test drive the car I'm in interested in! More

[Edit] Overall a good experience, smooth sales process, and delivery to me in MN, as I did the purchasing online. There were some communication issues, which Mike, the GM came back to me about and was (sho and delivery to me in MN, as I did the purchasing online. There were some communication issues, which Mike, the GM came back to me about and was (shock for the used car industry!), apologetic and wanted to solve! He was open to negotiating around the issues, and wanted to make sure I was satisfied. After sales online can always be a risk, but TCD came through in the end, which I appreciated. I'd purchase from this group again, a great selection of high quality vehicles. More