Texas Auto South

They took advantage of me. I was in dire straits without a car or way to transport my autistic daughter and her brand new wheelchair. They kept me after hours. I was crying whi I was in dire straits without a car or way to transport my autistic daughter and her brand new wheelchair. They kept me after hours. I was crying while signing the paperwork with Coop saying I can't afford this. Why can't I get the Kia instead? He said the Kia was too far away and advised me to return the car in a couple months and gain equity. I didn't know any better and made the mistake of trusting this heinous man. John Prenatt was my salesman. I admitted how upset and scared I was. He said I could trust him. I've never been so disgusted with a business in my entire life, unless he was saying I could trust him to put me $10k upside down in a 72 month lease for a vehcicle that might last two years. Someone needs to sue this place and shut it down. More

Liam Mc Mahon is my seller. perfect job Liam!!!! Thank you for everything. I bay 2020 F250 super duty. Liam recommended me this car. All my family is happy. perfect job Liam!!!! Thank you for everything. I bay 2020 F250 super duty. Liam recommended me this car. All my family is happy. More

BUYERS BE WARE! !This is the worst experience ever! Do not deal with this dealership. This is supposed to be an online shopping dealer and they are truly a typical !This is the worst experience ever! Do not deal with this dealership. This is supposed to be an online shopping dealer and they are truly a typical lie to get you in the door used car lot!! I live in San Antonio and I did the trade appraisal online and Patrick Anderson communicated with me and I asked him to be transparent and not play any games with me being that I am not a local and had to travel 3.5 hours to be in person. Patrick told me I need to come in person so they can see my trade in. I asked what about the online appraisal and he said I should get close to what the online appraisal was. We set up an appointment for me to come in person, As I was on my way about an hour in route, Patrick called me and asked could I go to Car Max and get an appraisal because they are affiliated with CarMax and would honor my bid and I told him no because I'm already in route and did not have enough time to veer off and do that also. When I get there Patrick is magically busy with 3 customers knowing we had an appointment and sets me up to work with someone else. Everything that Patrick told me was a lie to get me in the door. The lady he paired me with told me they appraised my vehicle for 20k. I was very upset and asked to speak to a manager. Christian Karamitsos, whom is A very incompetent source for authority, disrespectful, very unprofessional (possibly racist because of the immediate attitude he presented as soon as we met) I was speaking calmly about the information that Patrick mislead me with and Christian began to interrupt me while I was explaining my grievance and when I showed him the screenshot of the Texas Auto value for my trade in, this idiot blatantly told me "I see what you're trying to do but it's not going to work here you can leave!" Unbelievable! All I was trying to do was purchase a car with a smooth, hassle free, transparent process. This company is falsely advertising OUR BEST OFFER on your vehicle trade in. When I input my vehicle information on clean value it gave me a value of $27,100. On average condition, 24,625. I screenshotted this info, not knowing until today that I was sent a separate email showing a value range of $19,700-24,625!! The manager Christian was so incompetent and racist that he could not even convey to me in a professional, respectful manner that I was sent a separate email with a range. Instead he accused me of trying to do what this dealership had done to me was lie! Christian could not even justify why he low balled my trade in from the online value. PATHETIC!! More

I had a great experience, Audrey was a pleasure to work with. It was worth the drive. with. It was worth the drive. More

My second review for Texas Auto. .. I recently went to Tx Auto to have an oil change on my 2016 F150 XLT pick up. While I waited I 'wandered' the lot and happened to see a beautiful .. I recently went to Tx Auto to have an oil change on my 2016 F150 XLT pick up. While I waited I 'wandered' the lot and happened to see a beautiful 2017 Lariot F150. I spoke with my favorie Serv. Tech; Bell asking her to recommend a salesman. I met with Nick Hydorn...'cut to the chase": I TRADED/BOUGHT the Lariot! The experience was excellent! Nick was informed, thoughtful and a 'no-pressure' guy that helped me negotiate a very fair deal with mgmt. In fact every aspect of buying the Lariot was pleasant including him taking several phone calls from me to answer every question I had prior to and after buying the truck. BTW, the truck was in immaculate condition, it looks, drives and even smells NEW! I would and will recommend to everyone to go to Texas Auto for a vehicle, they are a top-shelf-run company from Sales to Service. Nick in Sales along with Bell and Bob (her manager) in Service are "my guys" for everything pertaining to buying and servicing my vehicles! More

Adam, sales department, was so kind and helpful on the purchase of my vehicle. I appreciated how the financial department was. The entire process was smooth, however when you need service and info they d purchase of my vehicle. I appreciated how the financial department was. The entire process was smooth, however when you need service and info they do not offer much help or assistance. Beware if you need something for your vehicle after you sign the paperwork. More

This experience as a customer has been a massive let down and very discouraging. They will definitely help you purchase a vehicle and gladly take your money but after that will not help you. I purchased a 2 and very discouraging. They will definitely help you purchase a vehicle and gladly take your money but after that will not help you. I purchased a 2016 Jaguar and told them that I wanted a top-tier or comparable warranty coverage to my current trade-in (Jaguar also) the warranty cost was 4300.00(Veritas Premier Plus). When I went to have warranty work done the warranty company would only cover 1/4(326.66) of the 1100.00 cooling system fix out of a 4300 dollar warranty?? I’m flabbergasted. I was told that the dealership would have known this at point of sale by Veritas. So I called Texas Auto as instructed. I was told by a salesman that this is common with the Veritas warranty and they have customer calls often. I was then transferred to finance who asked me what I wanted them to do? I asked “what would you want” and response was “I don’t know”…ok well help sir thats what I want but i definitely got the run around. The dealerships only recommendation for assistance of any kind was to cancel the warranty or keep it up to me. I would say to take your money, business, and trust elsewhere there are much more honest, transparent, and trustworthy dealerships. Also after purchasing the vehicle the APEX system receiver fell out from and the drive dash and was hanging in the floor board, I was told to “just take it to Advanced Auto or something”. Its for sure one well oiled money racket. This seems to be the most common problem; sadly shady business practices are the least of your worries. More

This is a high end vehicle resale corporation. Sales reps are a mixed bag, but commission is their motivator. Those two mean you HAVE to be CLEAR on what you want and what you expect. Be prepared Sales reps are a mixed bag, but commission is their motivator. Those two mean you HAVE to be CLEAR on what you want and what you expect. Be prepared to come onto the lot at least two or three times, as you should with any brick & mortar dealership. If you don't like your sales rep, ask for someone else. Don't be shy. They need this feedback, or the reps will never have incentive to improve. Profit commission is their incentive, and you can use that to your advantage. Don't come here to buy a car; come here to invest in your future. Don't buy a lifetime vehicle here, buy something you can flip. They do sell lower priced vehicles, but they are kept on hand for when they can't get you in the car you want. I'd go to the manufacturer's dealership for those, as the ones here are... well worn. Whereas the manf dealers tend to take pride in their used lot inventory within their own brand. On test drive, take a left on Bay Area to test the suspension, and be sure to test the sound system at your desired, honest max volume. These two things seemed to be on the bottom of their priorities list. Lastly, as of Aug 2022 the two sales ladies mentioned in many reviews are not working there anymore. I recommend John because he's the most upfront about the mandatory Dealer's Warranty and how long term finances will help or hurt you. He's also pretty tech savvy and know the vehicles pretty well, even given their inventory is shared among at least three other lots just in the Houston area. More

Run as fast as you can! They are all crooks. Run your credit then try to add all these “mandatory” warranty addendums ($2,600), I will need return. They are all crooks. Run your credit then try to add all these “mandatory” warranty addendums ($2,600), I will need return. More

TERRIBLE SERVICE after they get your money! They are very good at communicating when their trying to get u in the car. As soon as your in it, all the promises they told u go out the window ! I They are very good at communicating when their trying to get u in the car. As soon as your in it, all the promises they told u go out the window ! I was told I would have my car delivered today at noon. No one called or texted or emailed me all day so I call, and text them. They keep sending me to voicemail . Won’t respond to texts . I call the dealership number instead of my rep that sold me the car and he tells me they not bringing the car and hangs up .I text the finance guy that I was working with and he says he will have my salesman call me, the salesman STEVE begins to argue with me and talk OVER me telling me I’m not getting my money back if I cancel my deal, it ain’t coming today, maybe Monday nonchalantly like I just need to chill and wait till whenever they have time to deliver. In the meantime I have NO VEHICLE! I will NEVER buy another car from them! Update ! … I was PROMISED I would have my vehicle here by 3pm today .. MONDAY, it is now 6:07 pm and STILL no vehicle, no text, no call, no email, no COMMUNICATION. I called THEM and got placed and hold and told I would get called back by the manager Robert. He never called me back. Won’t respond to my texts, won’t email me, then the salesmen STEVE texts me and tells me I need to relax and “count my blessings” and that he’ll just back out of the deal and that he doesn’t even know why he does deals w people like me. I called the number “Tim” who is supposed to be over the 3 dealerships, left me and they said that Tim “isn’t there, “ he rotates between 3 dealerships and “don’t know when he’ll be in.” I call Robert back, which tells me he’s the manager and now his phone is “disconnected . “ So I’ll be calling the police next in Webster AND south Houston along with the news station and newspaper to open a investigation on this crooked dealership. More