Texan Dodge Chrysler Jeep Ram

Very poor after-sale customer service Purchased used truck 2Mar20. The purchase experience was average BUT- the service after I made the purchase was atrocious! On the way home from the Purchased used truck 2Mar20. The purchase experience was average BUT- the service after I made the purchase was atrocious! On the way home from the dealership I noted the radio antenna was missing. I called the salesman but didn't get a return call for 3 days. Meanwhile I called back the next day and spoke to a sales manager, Moises, who informed me that radio antennas are removed for washing, had inadvertently not been reinstalled, that he would have it found and overnight mailed to me. About 5 days later, I called Moises back to check on the antenna. After some discussion he said he had NOT told me he would immediately mail it but that he would ORDER it-basically calling me a liar. When I raised my voice trying to get him to understand an address I was trying to give him (I stated 'nine, niner, the number after eight!' since he kept hearing '1'), he got overly sensitive and hung up on me! I then called back the dealer and asked to speak to a senior manager. The one I was refered to was supposedly 'out' and a callback request placed on his desk. I have yet to receive a return call. The next day a dealer service person called to get my shipping address and indicated the antenna would be overnight mailed that day. A week later, no antenna had arrived. I called the dealership again on 17Mar. Was referred to a Mr. Lee who listened to my problem, said he would take care of it. Shortly later a William Vaca, apparently a 'new sales director', called me back and told me the part was shipped and would be at my address by 08 pm. Did NOT happen! Called Mr. Lee at 09 am on 18Mar, who said he would look into it, get a tracking Nr. from UPS and call me back shortly. Did NOT happen-as of 0130 pm. Called Mr. Lee about 8 pm-message machine-informed him I still had not received the part OR any contact from Texan dodge. On 19MAr, called Mr. Vaca about 330 pm, got message machine, left message that there was still no shipment received or contact from Texan dodge. On 20 Mar about 9pm got on Texan website and had 'chat' with Amanda-briefly discussed lack of service by mgmt and was told a sr. mgr would contact me 'asap'. As of 24Mar this has NOT happened. More

This dealership service dept is horrible. They don't listen to what you want and they turn service away even when there's ample amount of time to complete the service. You can ask for a manager all you listen to what you want and they turn service away even when there's ample amount of time to complete the service. You can ask for a manager all you want they won't get them for you and the girl at the front desk knows ABSOLUTELY NOTHING!!! Try calling by phone.. IF they answer they won't transfer you to the correct person or they get it right but the person you're trying to get in touch with won't answer and I knew she was available because I hung up and went inside and asked for the same person and when the girl at the front desk called she picked up. I needed to speak with Vanessa Lianas and she's who I asked for but I had to go into the dealership to get what I needed because she wouldn't answer the phone then she wouldn't even come to the front to speak with me. I had to speak with her thru the girl at the front desk and her calling back and forth. I bought a oil change package from them but I REFUSE to step foot back into this place so I got a refund. More

Unprofessional Service and uncomplete service work performed Unprofessional service dept and uncompleted. Very UNSATISFIED with dealership!! My vehicle received a "warranty replacement and still has the same p Unprofessional service dept and uncompleted. Very UNSATISFIED with dealership!! My vehicle received a "warranty replacement and still has the same problem with "not being able to fill my gas tank" More