Texan Dodge Chrysler Jeep Ram

Communication this time around was awful. Drop the car off Monday, appointment is for Tuesday morning. I got a text Wednesday saying my warranty claim has been submitted, texted back Thursday Drop the car off Monday, appointment is for Tuesday morning. I got a text Wednesday saying my warranty claim has been submitted, texted back Thursday to clarify the claim was submitted Wednesday. I was informed the claim was submitted 8/31 (Thursday). So I asked why the claim was submitted Thursday, when I dropped my car off Tuesday. “It was an error” the claim was submitted Tuesday. I asked twice if my tire needed to be ordered, because when I brought my car in 2 weeks ago for a different tire they had to order it, was told it was in stock. Ask for a quote on a full size spare, was told my car “doesn’t come with a spare.” I’m very well aware my car didn’t come with a spare, that’s why I wanted to buy one. Thursday were informed Fidelity declined the warranty request, I don’t have Fidelity I have Mopar. We call, and go through 3 people before finally getting the service rep. He clarified that Jeep discontinued spare tires, but there’s a kit I can get. A kit isn’t going to fix a blowout in middle of nowhere Texas. He tells us a new tire and rim would be over $900, if the tire is only $174, that’s one price gauged rim. Tells us there are no loaner cars available, I wasted $700 on a tire warranty if it’s going to take 4-5 days to replace a tire every time. With the cost of a rental car, or lost wages from not being able to get to work (which I wasn’t able to for 4 days this week)… getting a tire at Discount would have been cheaper and less of a headache. My favorite part of the phone conversation, my car won’t be ready Thursday because they have to order the tire. Being told earlier that same day the tire was in stock, was a “miscommunication.” How many miscommunications or errors does it take to check information before telling the customer. We will not be back to this dealership. More

My service expert was the best, and they did my services in a very timely manner...Thanks in a very timely manner...Thanks More

The transaction was quick and the sales person, Ms. Geraldine was very helpful and found my perfect car. She sent videos of the vehicle and offered to work with us. No add-ons and no gimmicks! Geraldine was very helpful and found my perfect car. She sent videos of the vehicle and offered to work with us. No add-ons and no gimmicks! More

Terrible customer service. I requested the dealership to call me so I can show them the kind of mess they left in my car, no call yet. The dealership kept my vehicle for 5 da I requested the dealership to call me so I can show them the kind of mess they left in my car, no call yet. The dealership kept my vehicle for 5 days and only changed oil. All issues I went with are still occurring. More

Johnathan is a great person. He listen to everything we said as well as what we where looking for . He worked with us to give my wife and I a great a deal with a trade in I reco He listen to everything we said as well as what we where looking for . He worked with us to give my wife and I a great a deal with a trade in I recommend him as well as the dealership to anyone that comes to me wanting a new vehicle. More

Johnathan is a great person. He listen to everything we said as well as what we where looking for . He worked with us to give my wife and I a great a deal with a trade in I r He listen to everything we said as well as what we where looking for . He worked with us to give my wife and I a great a deal with a trade in I recommend him as well as the dealership to anyone that is looking for a vehicle More

A+ Service ! ! I really glad I made my appointment here and setup the appointment there. ! I really glad I made my appointment here and setup the appointment there. More

This dealership is absolutely amazing…I love the friendliness and respect that I get at this location. I could go to a dealership to have service done or buy a car, but because of my experience here friendliness and respect that I get at this location. I could go to a dealership to have service done or buy a car, but because of my experience here I would rather drive 30 minutes to get the quality of service they give . More

I am 100% completely satisfied with my entire experience with Texan. It was one of the smoothest and most enjoyable vehicle purchases that I have had. Everyone that I’ve dealt with was extremely friendly, with Texan. It was one of the smoothest and most enjoyable vehicle purchases that I have had. Everyone that I’ve dealt with was extremely friendly, I wasn’t lied to, there were no false promises made, and I absolutely love my vehicle. My sales person, Gerardo, was awesome. He not only took the time to make sure he understood what I wanted he delivered it too. My experience has made me a customer for life More

I didn't have to wait or return. The recall was handled timely and the service rep was excellent. No complaints The recall was handled timely and the service rep was excellent. No complaints More