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Texan Buick GMC
Humble, TX
733 Reviews
We are Texan GMC Buick. You might expect a car company’s top priority to be cars, but not at Texan GMC Buick. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 465 service reviews
August 14, 2026
I’m not going to lie, i’ve had some terrible experiences at dealerships up until now at Texan. Eddie from the service department has treated my family and I so very well. He’s been absolutely honest, kind, at dealerships up until now at Texan. Eddie from the service department has treated my family and I so very well. He’s been absolutely honest, kind, and we can’t possibly express how thankful we are for him. When our car went into the shop we were down a vehicle which stressed us out so he got us a loaner as soon as possible, even when I mistakenly left wallet in the loaner after the fact. He gave me his word that he would get it for me before my flight coming up and he delivered on it. I truly mean it when I say this man deserves a raise, he communicated the entire step of the way and I highly recommend anyone who shows up here to ask for Eddie because he’s absolutely fantastic! Thank you, Eddie! More
by Justin
Employees Worked With
Eddie (Service Manager)
June 10, 2026
Think twice before scheduling service with Texan GMC. Our 2021 Tahoe had been taken in for A/C repair and two weeks later our vehicle has not been looked at. Communication is typically one direction, I Our 2021 Tahoe had been taken in for A/C repair and two weeks later our vehicle has not been looked at. Communication is typically one direction, I have to reach out for updates. Even though they may have a great selection of new vehicles you may want to think again about their Service Department. More
by Stephanie
Employees Worked With
Service Writer
June 03, 2026
I had an appointment setup to have my recall done on my truck after years of putting it off due to not wanting to wait a long time and also because my dash was slightly cracked and I’ve read dealers make t truck after years of putting it off due to not wanting to wait a long time and also because my dash was slightly cracked and I’ve read dealers make the dash worse when doing this recall. After showing up and no one helping me I finally talked to someone that told me to pull my truck into the garage and someone would be with me shortly. I waited another 40 min before talking to someone else and finally got some help. A lot of the intake technicians were just sitting behind their desks on their phones and weren’t actually asking people if they needed help. The technician who I went up to was actually fairly helpful and I appreciate that much. However, I got my truck back and my dash indeed was cracked worse than when I took it in. They literally stacked two plastic pieces ontop of each other to keep it from rattling. This is frusterating considering I always paid several years ago to have my dash replaced once just for it to be worse after taking it in for a recall. They know the recalls need to be done and they also know the dash’s on these trucks are absolutely terrible. Long story short, I had to silicone my dash back together to keep it from rattling as much. Even with that, It rattles more than before. More
by Casey.chance
Employees Worked With
Coop myrick
April 06, 2026
No good ,bad service ,too much lies don’t go you need 2 cars to buy from them ,so you can leave one there and have the other one ,because gmc Have a lot of recalls and these place never have loaners avai cars to buy from them ,so you can leave one there and have the other one ,because gmc Have a lot of recalls and these place never have loaners available. More
by Jasso010587
Employees Worked With
Madison Spencer, Beth Patlan
March 23, 2026
Took my 2021 GMC AT4 in due to a check engine light. (36,000 miles on the truck) I was told it was a leak in the exhaust manifold. Warranty covered it (after much discussion and debate) because it was p (36,000 miles on the truck) I was told it was a leak in the exhaust manifold. Warranty covered it (after much discussion and debate) because it was part of the engine still covered by warranty. Three weeks later the check engine light comes on again so back i go. Now they say a sensor in the exhaust system needs to be replaced but they wont warranty it. This is not a coincidence that they worked on the exhaust a few weeks ago and now there's another issue with the exhaust system and they have now refused to warranty the work. I will NOT purchase from this dealership or use their service dept again. Called the service manager and left multiple messages and haven't gotten any return calls. More
by frank_saye
Employees Worked With
Jairo Palomo
November 07, 2025
Texan GMC's service department is terrible. Don't even bother making an appointment as they don't mean anything. I had a service appointment for 8:15 am, 7 hours later they hadn't even starte Don't even bother making an appointment as they don't mean anything. I had a service appointment for 8:15 am, 7 hours later they hadn't even started working on the vehicle for a service that takes less than an hour. More
by patrick.hurt
Employees Worked With
Service Dept
