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Teterboro Chrysler Jeep Dodge RAM - Service Center

Little Ferry, NJ

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63 Reviews
Call Service Center (201) 440-0222

63 Reviews of Teterboro Chrysler Jeep Dodge RAM - Service Center

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April 26, 2024

Very efficient and mindful of my time. The service technicians are the best in the industry and the service writers (Ray and Jim each helped me) fully informed me of then service required More

by TVandMovieActor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisors Jim and Ray, Service Manager
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May 01, 2024 -

Teterboro Chrysler Jeep Dodge RAM responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, The Teterboro Chrysler Jeep Dodge Ram Team

March 02, 2024

Excellent dealership with awesome customer service! The best! It was quick decisive and effective - they got my car on the road in the same day. More

by buchsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Mar 06, 2024 -

Teterboro Chrysler Jeep Dodge RAM responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Teterboro Chrysler Jeep Dodge Ram was able to provide you with an awesome customer service experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Regards, The Teterboro Chrysler Jeep Dodge Ram Team

December 14, 2023

The service department is terrible. Called numerous times left messages and no return phone calls. I got someone on the phone twice to schedule an appointment and both times I was quick More

by severs4
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Report | Print
Dec 15, 2023 -

Teterboro Chrysler Jeep Dodge RAM responded

Thank you for your feedback. Here at Teterboro Chrysler Jeep Dodge Ram, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Regards, The Teterboro Chrysler Jeep Dodge Ram Team

November 29, 2023

My Service Advisor Mike is the best always on point, service is done within the time frame he gives me. More

by danof60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Dec 01, 2023 -

Teterboro Chrysler Jeep Dodge RAM responded

Dan, thank you for the awesome feedback! You're right, Mike is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Regards, The Teterboro Chrysler Jeep Dodge Ram Team

March 24, 2023

Very easy to get an appoint for the recall. Very considerate of my time as I waited for it to be completed. Absolutely the best Jeep dealer in New Jersey. More

by TVandMovieActor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray, Ted, Service Manager
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February 23, 2023

Service is poor , the service department has a bunch of con artist will bleed you for money More

by shachajoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim service guy, Service Manager
Report | Print
August 17, 2022

Easy to get an appointment. Professional service writers and technicians. Getting a full explanation in detail of the service performed on my vehicle and what will be needed i More

by TVandMovieActor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
April 16, 2022

As always the Service Department is 100% on the ball. Professional, courteous and efficient from the Service Writers to the mechanics. It is more than worth driving the extra miles to receive the best s More

by TVandMovieActor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Mullins & Ray Briggs, Service Manager
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April 16, 2022

Easy to make an appointment. The service representative, Ray Briggs, was very helpful and knowledgeable. He kept me informed every step. The vehicle Concierge made it easy to ch More

by Jerseyjohn63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Briggs, Julio, Service Manager
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February 14, 2022

THE WORST DEALERSHIP I HAVE ENCOUNTERED. COMPLETE SCAMMERS!!! MY CAR BATTERY WENT OUT DURING THE BLIZZARD, WHILE I WAS OUT OF STATE. I ENDED UP PAYING $420+ JUST TO REPLACE A BATTERY. THEY DIDN'T More

by SG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Report | Print
Feb 15, 2022 -

Teterboro Chrysler Jeep Dodge RAM responded

SHEILA GAILLARD I looked into your situation and found out the following. Not only did we take you in as an emergency no appointment we did give you a discount. We also checked your charging system and checked battery with GR8 and the battery failed test. That's why we replaced the battery. If you need another copy of your receipt contact service and they can send to you. Your receipt clearly shows a discount and explanation of service performed.

Feb 16, 2022 -

SG responded

Remove my name from this response immediately!!! DOXXING IS ILLEGAL AND A FORM OF INTIMIDATION! My full name does not appear anywhere in this review. I have also noticed that I am the only bad review that you outed personal information in. Everyone else's responses started with apologies. I guess doxxing is only for your BLACK CUSTOMERS!! And if this is what you do with customer information when you get a bad review to customers, you are worse than scammers!

Feb 16, 2022 -

SG responded

Additionally, your response does not negate anything that I wrote. STAY ON TOPIC!! I spent about 5 -7 minutes going back and forth with Ray then your service manager about coupons. I am happy to post the screenshots I took of the coupons that were posted that day that you refused to honor. You still did not run a multipoint inspection nor give me a choice in battery. This was not an "emergency" appointment, since my battery died on the Friday before. Ray told me to come in on Monday. I did not find out about your 10% discount until it came time to pay for the bill. The facts still remain: Multipoint inspection not done. Coupons were not honored. I was not given choice in battery hence sticker shock! $420 as a "discounted" price is excessive for a car battery!

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