Teterboro Chrysler Jeep Dodge RAM

Not what I expected Be aware of these guys… The search for a vehicle can be frustrating; with online prices, inconsistent information ‘chatroom’ discussion off the dealer Be aware of these guys… The search for a vehicle can be frustrating; with online prices, inconsistent information ‘chatroom’ discussion off the dealership websites and car salesman/manager conversations, you never know what you might get. In my experience, I found a vehicle to look into that was listed lower than most others in the mileage and year range at this dealership (that should have been a warning sign). I started a chat with an online representative to discuss more particulars. The online representative was not able to find the vehicle on the computer that was supposably listed within the past few days (warning sign?). So, it was stated that someone would get back to me regarding my questions. I waited for that person to reach out to me later that day, and all I received was the automatically generated email preparing me for someone to contact me (warning). After not being contacted for a few hours, I decided to drive directly to the dealer to look at the vehicle in person. It was not in the section of the lot where I could see it, so I walked in to speak with someone about it. The gentleman I spoke to, was nice as we shared pleasantries and he located the vehicle on the computer. He was able to find it and went to get the keys. He did not grab the correct keys initially and had to get the correct set from the manager (are all keys behind the managers desk?). As we walked to the vehicle, he told me that the vehicle was repriced due to a mistake with the initial internet pricing. So the printed online listing that states “Ad is a coupon, must present ad prior to sale.” and “U pay what U see - no hidden qualifications required***No gimmicks, No games!!!” could not be honored. Upon looking at the vehicle and walking back inside, the sales manager’s best deal was $1000 off the newly listed price. This made the per month payment initially $300ish to now $500ish. Not even close! Many comments were made about the dealership reviews, I guess I should have looked because Yelp has some questionable experiences from other customers/those looking to purchase/lease. I left the dealership deflated and a more aware consumer. However I have a few suggestions for the management at the dealership. Suggestion for the management - There is a drastic disconnect between the online chat services and the in-house representative. As I am writing this review, I still have not been contacted regarding my online inquiry 3 to 4 days later. The online posting within the description of the vehicle specifically states “U pay what U see - no hidden qualifications required***No gimmicks, No games!!!” I felt there was something going on. It was stated to me multiple times… “Check our reviews,” bait and switch is not how we work. Yet there we stood, with an error looking more questionable every moment. ***If an error was found with pricing, ALL staff (both in-house and online) should be made aware of such a error as soon as possible so they can inform customers immediately after inquiring about said vehicle. Mistakes do happen, but I spoke to 2 different people (one online and one in person) about the same vehicle and it appeared that neither of them where aware of the error until I was at the dealership. There is a lapse in information sharing. Don’t waste people’s time! I can understand how errors can occur with price of vehicles, however at no point did I feel that the staff at the dealership were willing to work to make things right. The best offer that could be made was $1000 off the newly listed price. Don’t financially insult people that are hoping to make a deal for a $300 per month payment with a $500+ per month payment… it would have been better to say we are too far apart on the numbers. Hopefully the dealership can learn from this experience as well to make car shopping a less frustrating experience for shoppers and staff alike. More

Service center sucks There is no reason at all why u would have to wait 30 min to talk to a service rep.. the operator bounces u around to everyone except the department y There is no reason at all why u would have to wait 30 min to talk to a service rep.. the operator bounces u around to everyone except the department you’re trying to contact and then they just hang the phone up on you. I am very displeased with their operations and this makes me not want to do business with them anymore More

No Games Just Great Service Dre Mikell was a great sales agent, he was straight forward and easy to deal with. He made what could have been a stressful experience smooth and unc Dre Mikell was a great sales agent, he was straight forward and easy to deal with. He made what could have been a stressful experience smooth and uncomplicated. Thanks to Dre and all the staff for helping us get into our new jeep! More

Great Sam made the entire process smooth and enjoyable. Straight forward, and hardworking to get you the best possible deal. Went above and beyond what othe Sam made the entire process smooth and enjoyable. Straight forward, and hardworking to get you the best possible deal. Went above and beyond what other deals would have. More

Good quality service We had such great experience from A-Z with Sam! He greeted us in the lot and then helped us with all financing. It was a much better experience going We had such great experience from A-Z with Sam! He greeted us in the lot and then helped us with all financing. It was a much better experience going from the lot to finance. We appreciated the ease. Definitely highly recommend this dealership. More

Sam is the Best! Yesterday I meet with Sam Darwish from the Special Financing Department, my credit is bad, and I been having problems getting a low interest Car Loan, Yesterday I meet with Sam Darwish from the Special Financing Department, my credit is bad, and I been having problems getting a low interest Car Loan, usually in the 16 to 18% that's the best I been approved. But yesterday Sam made his magic and I'm approved for a low interest ( 8%) and I'm so happy to pick up my 2015 jeep grand Cherokee limited. If you want to have a good and fast loan approval and get the car of your dreams, GO AND SEE SAM DARWISH from Teterboro Chrysler Jeep Dodge RAM. More

"Good Experience" Jason was very patient and professional .Sam was knowledgeable about the inventory. They worked together seamlessly. And we are very happy with our Jason was very patient and professional .Sam was knowledgeable about the inventory. They worked together seamlessly. And we are very happy with our Grand Cherokee. More