Terry Thompson Chevrolet - Service Center

Professional This Chevrolet dealer ship should be the bench mark all other dealership what to achieve. Terry Thompson has maintained both my 2005 Trailblazer and This Chevrolet dealer ship should be the bench mark all other dealership what to achieve. Terry Thompson has maintained both my 2005 Trailblazer and 2007 Silverado since I purchased them new, even though I did not purchase either vehicle from Terry Thompson. I tried the dealership that sold the vehicles and had numerous problems getting issues resolved. I kind of stumbled on Terry Thompson and have been a repeat customer of their service department since early 2006. I have found that the cost of maintenance is in line with locally owned independent repair shops. The big difference is that when I pick up the vehicle after servicing its fixed and ready to go. They don't believe in simply changing parts, they have the expertise and equipment to identify the problem and correct it. The entire staff, from service personnel to sales and front office staff are the best. They are focused on the customer and their satisfaction. More

Service Dept very good Hate to see that Michelle has left but Courtney is excellent at her work. She said it would not be long with my maintenance and she was right. I have Hate to see that Michelle has left but Courtney is excellent at her work. She said it would not be long with my maintenance and she was right. I have always had excellent service with the service dept. More

Poor customer service Terrible customer service. No one will return phone calls even after involving gm customer care. Greg in the service department is rude. Have bough Terrible customer service. No one will return phone calls even after involving gm customer care. Greg in the service department is rude. Have bought 5 vehicles there over the years and this is how they treat you when you need warranty work. Make the drive elsewhere. More

Excellence I've used Terry Thompson for my service needs for the past 8-9 years, as long as I have lived in the area. They have always ttreated me well & taken g I've used Terry Thompson for my service needs for the past 8-9 years, as long as I have lived in the area. They have always ttreated me well & taken good care of my vehicles. I was there yesterday to get my Colorado serviced & was in & out in an hours' time. I highly recommend them! More

Excellent Service Department! Each visit at this Service Department, upon arrival, I have been consistantly greeted by a friendly and knowledgeable Service Writer. All of the rep Each visit at this Service Department, upon arrival, I have been consistantly greeted by a friendly and knowledgeable Service Writer. All of the repairs and services performed on my 2011 Chevrolet 2500HD Duramax diesel pickup were performed in a professional and timely basis. It's great to deal with a team that thrives on friendly customer relationships and performs services 'Right the first time'. Thanks..... will return future business! More

Recall They took care of the latest recall on my 2014 Spark in a very timely manner. The service team was very accommodating and professional. Excellent ex They took care of the latest recall on my 2014 Spark in a very timely manner. The service team was very accommodating and professional. Excellent experience overall. More

Great experience! Always enjoy taking my vehicle to Terry Thompson. I feel that I can trust them. I did business with Michelle, Courtney and Jason and they were great. Always enjoy taking my vehicle to Terry Thompson. I feel that I can trust them. I did business with Michelle, Courtney and Jason and they were great. They also had my husband's vehicle at the same time. Thank you again guys for a great job. More

Service department POOR SERVICE!!! Service Department did not have loaner car ready! Never call to tell me when one would be ready. After saying they would! Called them back and was tol Service Department did not have loaner car ready! Never call to tell me when one would be ready. After saying they would! Called them back and was told we would not be getting a loaner. They lied about when vehicle was being worked on. After spending $60,000.00 on a vehicle that broke down before 3000 miles and had a recall on it. You would think that at least Terry Thompsons employees would know what the word SERVICE means. The right hand does not know what the left hand is doing. More

Great Service at Terry Thompson Chevrolet As usual, the service was great at Terry Thompson on 6/30/2014. The waiting room was comfortable and well appointed. All of the personnel were friendl As usual, the service was great at Terry Thompson on 6/30/2014. The waiting room was comfortable and well appointed. All of the personnel were friendly, professional and knowledgeable. The service was performed in a reasonable timeframe. My family and I have always received exceptional service from this dealership,and we have been customers there for over 25 years. More

Worst service experience ever!! Will never go to Terry Thompson for service again! Nor will I or anyone else in my family ever send people that way. Conflict of interest when the mec Will never go to Terry Thompson for service again! Nor will I or anyone else in my family ever send people that way. Conflict of interest when the mechanic is the service writer's husband. Items stolen from vehicle. And wouldn't wish Jason, the service manager, on my worst enemy. Basically was called a liar and implied we took the items ourselves. Never again! More