Terry Thompson Chevrolet - Service Center

The service department is horrible. Have bought three vehicles in the past five years from terry thompson. No problem with sales. Vehicle has to be detailed after just about every servi Have bought three vehicles in the past five years from terry thompson. No problem with sales. Vehicle has to be detailed after just about every service due to oil and dirt left on hood , fender , and interior of vehicle. Had issues after service today. I live 2 hours away. No support from service on issues. Will be finding a new dealership for purchases and service. Again service department is horrible. More

Jason Morris is the worst most incompetent service manager in the history of the industry !!! Brought my car in in a Friday after hours, called on Saturday morning to let them know it was there, and c manager in the history of the industry !!! Brought my car in in a Friday after hours, called on Saturday morning to let them know it was there, and came in on Monday morning to speak with Blair about the issue. I was told it would be 1 to 2 days before I knew anything. The service ticket did t even get written until 5 days later and was repeatedly told just a few more days, just a few...... Finally 3 weeks later im picking up the car after a 4 hour job and Jason wants to act like they're doing me a favor when I approach him about the repeated lies and put-offs !!! He told me that there was none else above him for me to call and talk to and told me that I wasn't welcome back when I asked him to make it right and do something for me, ie. oil change, detail, etc.... I promptly let him know (in no uncertain terms) that I cannot imagine a circumstance in which I would be so inclined as to bring my car back to you clowns !!! Jason Morris is the world's biggest joke to a service department !!!!! More

I was assured my 2012 equinox was repaired for excessive oil consumption. Would not guarantee their work on their defective motor! 5 months later, no warning light...no ojl! Chevy is pure junk & so is deale oil consumption. Would not guarantee their work on their defective motor! 5 months later, no warning light...no ojl! Chevy is pure junk & so is dealership!! Liars & cheats! More

Alaways A Pleasant Experience Everyone is very nice, sociable and go out of there way to help you feel at home. Appointment are easy to get. If you are out and have a issue with yo Everyone is very nice, sociable and go out of there way to help you feel at home. Appointment are easy to get. If you are out and have a issue with your vehicle they can get you in. More

Ordering Parts I ordered parts for my GEM car (or I thought I had) after a month I called and talked with Charlie and he was the most rude person I have ever tried t I ordered parts for my GEM car (or I thought I had) after a month I called and talked with Charlie and he was the most rude person I have ever tried to do business with. Please avoid this dealership. More

Great service beyond expectations picked up car-changed oil- washed and vacuumed car. Would recommend Terry Thompson Chevrolet to anyone. Thanks Great service beyond expectations picked up car-changed oil- washed and vacuumed car. Would recommend Terry Thompson Chevrolet to anyone. Thanks Great service and wonderful sales person More

Warranty Service Took a brand new Colorado (purchased at a different dealership who gave me a better price) to Terry Thompson because of a blemish in the paint under t Took a brand new Colorado (purchased at a different dealership who gave me a better price) to Terry Thompson because of a blemish in the paint under the protective film over the rear wheel well on Tuesday. The service advisor (Greg) told me to bring it back on Thursday because their paint guy only worked Thursday and Friday. I brought it in this morning (July 2) only to be told by a different service advisor that the paint guy (Terry Thompson doesn't have a body shop) only works Friday and wouldn't be in this week due to the holiday. The Service Manager (Jason) told me I would have to take it to a Chevrolet Dealership with a body shop to get the work done under warranty. The nearest one is either Sandy Sansing in Pensacola or Bay in Mobile (either way about 45 minutes from the house). I called and spoke with the Service Manager at Sandy Sansing who recommended I contact Southern in Foley. I did and scheduled a service visit with them for Monday morning. Now bear in mind that Southern doesn't have a body shop either, but was more than willing to address the issue. THAT is customer service. Telling someone to go to another dealer is NOT. I am less than impressed with the treatment I received from Terry Thompson and even though they are significantly closer to my home than Southern, they will most definitely NOT be receiving my business in the future. For crying out loud....if you're the SERVICE manager....look up the definition of the word Service. More

service at Terry Thompson Chevrolet Love Terry Thompson. The work is done in a timely manner and everyone is courteous and professional. Love Courtney ' s vivacious personality. I reco Love Terry Thompson. The work is done in a timely manner and everyone is courteous and professional. Love Courtney ' s vivacious personality. I recommend Terry Thompson to all.. More