Terry Henricks Ford

Good experience! This dealer and the salesperson was very nice. Adrienne was knowledgable about the vehicle. If she didn’t know an answer to our question, she found th This dealer and the salesperson was very nice. Adrienne was knowledgable about the vehicle. If she didn’t know an answer to our question, she found the answer. Would recommend Adrienne and Henricks Ford! Thank you! More

Exceptional Experience We talked on the phone and then text back and forth until we had most of the deal put together before I drove 70 miles. Everyone was very friendly. We talked on the phone and then text back and forth until we had most of the deal put together before I drove 70 miles. Everyone was very friendly. More

Replace floor insulator and inner fender guard Put car on lift to verify parts required Ordered parts needed , scheduled work to fit my schedule Very courteous and efficient Jacob was great to Put car on lift to verify parts required Ordered parts needed , scheduled work to fit my schedule Very courteous and efficient Jacob was great to work with More

Deceived by omission When I was in the process of buying this vehicle, I told the salesman about the video's I watched on races Ford did comparing the 3.5L Eco-boost engin When I was in the process of buying this vehicle, I told the salesman about the video's I watched on races Ford did comparing the 3.5L Eco-boost engine with the 5.0L and how the 3.5L won in 3 out of four races. I talked about it a few different times and I believe the salesman knew I thought this vehicle had the 3.5L Eco-boost engine in it. I found out after I had purchased the vehicle and was showing the truck engine to somebody who knew what they were looking at, and they told me this was not that motor. It was a 3.5L but not the Eco-boost. I called the dealer and he said he never told me it was an Eco-boost (that is true). I asked if he remembered me talking about it and telling him about the video's I watched of the races. He said he did. I told him I was not making polite conversation, I thought that was what I was getting. He passed me off to Nate, the manager. He was upset with me for accusing them of misleading me. Tried to get my money back and he said he would not be able to get the sales tax money back. I called the Michigan sales tax people and they told me he could get it all back. Called and told him what I found out and he was going to call them and get back to me. He never called back. I decided to keep the truck. I can trade it in later, with a dealer I can trust and get what I want. I have removed all of TERRY HENRICKS FORD signs and decals from my truck. If you are considering to buy a vehicle from them, don't. More

Very Good Experience Really good dealership. Enjoyed my time there. The salesman that helped me was excellent (Cody Caudill) I would recommend him to anyone. This place do Really good dealership. Enjoyed my time there. The salesman that helped me was excellent (Cody Caudill) I would recommend him to anyone. This place does not push sales. They let me look at what I wanted and didn't try pushing one on me that I didn't want. More

A good Experience Had a good experience at Terry Henricks Ford. No pressure atmosphere. Pleasurable buying experience. I would definitely recommend this dealer to someo Had a good experience at Terry Henricks Ford. No pressure atmosphere. Pleasurable buying experience. I would definitely recommend this dealer to someone. Very nice selection of Used vehicles. More

Very Honest and Customer Friendly After searching for a vehicle for approximately three months, I finally found a used 2011 Ford F150 4x4 truck that I was interested in at a very reaso After searching for a vehicle for approximately three months, I finally found a used 2011 Ford F150 4x4 truck that I was interested in at a very reasonable price. After test driving the vehicle, I had found some minor repair issues which made me have second thoughts about buying the truck. Adrienne Emmons was the sales person I was working with during the test drive. She then went out of her way to work with management to get the repair issues resolved in a timely manner. I was glad I waited a few more days for the work to be done as the truck looked great after coming back from the detail shop and everything is now in good working order mechanically. The dealership also offered a fair trade-in value for my older SUV. Morgan in finance was also very pleasant to work with. She made the paperwork and formal purchase go quickly and smoothly. She did not try to high pressure me into purchasing extra warranties although she did present to me what was available. More

Easy!! From start to finish it was EASY! No pressure. Adrienne and Morgan made it easy to buy a new car. Adrienne even washed it, went over every feature and From start to finish it was EASY! No pressure. Adrienne and Morgan made it easy to buy a new car. Adrienne even washed it, went over every feature and filled the gas tank up. More

Service Never a service issue at this dealership. Always upfront about any issues on my vehicle. No upsell. Always listen to what I say about things I'm feeli Never a service issue at this dealership. Always upfront about any issues on my vehicle. No upsell. Always listen to what I say about things I'm feeling or hearing on my vehicle and will check them out. More

Air Bag warranty work I Called to see when parts were to be shipped fron Ford, and was told that the part was in--- & they replaced it that same afternoon. I Called to see when parts were to be shipped fron Ford, and was told that the part was in--- & they replaced it that same afternoon. More