Terry Henricks Chrysler Dodge Jeep RAM

We drove two hours on a Saturday to look at a vehicle after specifically asking about its condition. Before our visit, the dealership sent photos showing a hole in the bumper and told us the bumper would after specifically asking about its condition. Before our visit, the dealership sent photos showing a hole in the bumper and told us the bumper would be replaced. However, the photos did not show the numerous paint chips on the vehicle, including at least one spot that was already beginning to rust. When I pointed them out, I was told that a touch-up paint pen could be used. Needless to say, I wasn't interested in trading in my well-maintained vehicle for one that was in noticeably worse cosmetic condition than advertised. Since we had already made the drive, we looked at a few other vehicles and found one on the Ford lot that had just arrived from a Canadian auction the day before. We began discussing a deal, but ultimately couldn't agree on price. I won't comment on whose bottom-line number was better, but there were several aspects of the process that raised concerns for us. First, the document fee was added to the listed price. However, when reviewing the "price details" on their used vehicles, that fee appeared to already be included in the advertised price. Second, part of their offer involved purchasing the vehicle with "no service." This was confusing because we're told all vehicles go through service. If that's true, I would expect that cost to already be reflected in the advertised price. More importantly, why would any customer want to buy a vehicle that had not been serviced and inspected? Third, when we asked what the total would be if the service was included, we were quoted $277.50. While that may be the retail price charged to service customers, it is difficult to believe that's the dealership's actual cost for performing the inspection. We were still considering the deal at that point, but things went downhill from there. When we asked whether any issues found during the service inspection would be covered, we were told, "It depends on the issue." That answer did not inspire much confidence. Additionally, even though it was close to closing time, we were told they could still complete the service inspection within 45 minutes to an hour. That seemed questionable given the importance of a thorough inspection. Finally, the salesman repeatedly told us that at his "final offer" he would only make $100 on the sale, and that he had sold another vehicle earlier in the week and also only made $100 on that deal. Whether that's true or not, that's not information that should influence a customer's purchasing decision. It felt more like a sales tactic than a meaningful part of the negotiation. After a couple more comments along those lines, my husband stood up and walked out, and I followed. We don't mind negotiating, but transparency and honesty are important when making a major purchase. Unfortunately, this experience left us with more questions than confidence. More

They were low pressure, friendly, professional and when it was all said and done, gave me the best deal out there. The salesman Elijah, the sales manager Tyson and the finance manager were all great to wor it was all said and done, gave me the best deal out there. The salesman Elijah, the sales manager Tyson and the finance manager were all great to work with. I would highly recommend them! More

This dealership is by far the friendliest and courteous. This is my third purchase from them. This is my third purchase from them. More

Extremely happy and satisfied with my salesman Parker. Extremely knowledgeable and courteous. Returned all of my calls and texts in a timely fashion. Extremely knowledgeable and courteous. Returned all of my calls and texts in a timely fashion. More

Purchased an automobile, for 2 hours and found out information about the vehicle. I called within 2 hours and asked if I could return it and even offered to pay several hundred dollars for the compani information about the vehicle. I called within 2 hours and asked if I could return it and even offered to pay several hundred dollars for the companies inconvenience. Was told the company doesn't have a return policy the email went on to say. "I am sorry if there was not more research done on your end" I have the email. I finally found why used car salespeople have a reputation. More

Dustin Gray was great to work with on the purchase of our new Chrysler Pacifica and the dealership gave us a great price for our trade. In this used car market we were hoping to get a good price on our old c new Chrysler Pacifica and the dealership gave us a great price for our trade. In this used car market we were hoping to get a good price on our old car. We had several quotes from different places and Terry Henricks was able to give us exactly what we expected for our trade on their first offer. On top of getting the best for our trade, Dusty was very responsive to our needs and helped us find the right vehicle for our budget. After all the paperwork was processed he told us to call him if we had any questions no matter how big or small our concern was. Dusty said, "just because you have the keys doesn't mean my job is over." After he said this I felt like he truly cared and I knew we made the right decision buying from Terry Henricks. More

Great experience, very nice people! We appreciate Dustin’s help in finding the exact car we wanted! We appreciate Dustin’s help in finding the exact car we wanted! More