Terry Cullen Southlake Chevrolet

I had the worst experience ever! I had to call 3 times to get an estimate on the work I was having done. Then I dropped my car off at 10 a.m. and when I didn't hear from them by 3 I c I had to call 3 times to get an estimate on the work I was having done. Then I dropped my car off at 10 a.m. and when I didn't hear from them by 3 I called. I called 8 times over a 40 minute period and was placed on hold, then told my car wasn't there and I wasn't in their system when I had just had work done the week before. Finally a woman was able to confirm that my car was there and I asked to speak with a manager once I arrived. He only apologized and gave my car keys to an associate to pull my car around the front. After waiting 10 minutes I went on the inside to find out why my car hadn't been brought to the front yet. The guy who handed my keys off acted like he didn't know where he had put the keys; and the guy that actually had the keys was wondering around saying he couldn't find my car. So at that point I asked for my keys and I had to pull my car around myself. This was absolutely the worst customer service I have ever received!!! More

Horrible DO NOT TRUST TERRY CULLENS! Had me drive two hours to find out they didn't have the car that they said they had. The salesmen proceeded to walk out DO NOT TRUST TERRY CULLENS! Had me drive two hours to find out they didn't have the car that they said they had. The salesmen proceeded to walk out of the building and ignore us. The other salesmen and management proceeded to ignore us. Go someplace else, it'll be worth it. More

Personal Dealer Charles made me feel like I was the only one in the room . I appreciate his patience & outstanding customer service . I would recommend him to each & Charles made me feel like I was the only one in the room . I appreciate his patience & outstanding customer service . I would recommend him to each & everybody ! More

Terry Cullen Chevrolet a class operation I have bought 2 vehicles in the past year from Terry Cullen Chevrolet..My salesman was Charles Sampson..He and the dealership were very professional I have bought 2 vehicles in the past year from Terry Cullen Chevrolet..My salesman was Charles Sampson..He and the dealership were very professional and it was a pleasure doing business with them..I Highly recommend Charles as a salesman to everyone very honest hard working young man..I will be a repeat customer in the future.Thanks again.. More

Awesome experience! Awesome Salesperson Charles Sampson! I bought a brand new Chevy Camaro from Terry Cullen. I had a awesome experience. I picked out my car online. My salesperson, Charles Sampson, had me i I bought a brand new Chevy Camaro from Terry Cullen. I had a awesome experience. I picked out my car online. My salesperson, Charles Sampson, had me in and out of there in an hour. He submitted as much of my info online as possible. I still would have had time to make it back to work in Albany. He was very knowledgeable about the car. I loved that! More

It's a great place to get a car for a good price. It's a great place, I've bought four cars from him so far I would really recommend him. Only sells man I would choose to buy a car from because he kno It's a great place, I've bought four cars from him so far I would really recommend him. Only sells man I would choose to buy a car from because he knows how to handle things. More

I loved my sales representative Rochelle! My experience at Terry Cullen was wonderful. I was very skeptical about getting a new car but my sales rep. Rochelle made sure that I was comfortable My experience at Terry Cullen was wonderful. I was very skeptical about getting a new car but my sales rep. Rochelle made sure that I was comfortable and secure about leaving with a new car. The staff was very nice and I would recommend anyone to visit Terry Cullen Chevrolet More

Helpful Crew I had purchased my first car from Terry Cullen and a couple years later my car was totaled from an accident and I was back in the market. I returned t I had purchased my first car from Terry Cullen and a couple years later my car was totaled from an accident and I was back in the market. I returned to Terry Cullen because of the excellent service I had received the first time. Charles Sampson and Keith Baker made my transaction smooth and simple and when issues arrived such as a light on the panel being on or the tire light. I was treated with care and given something to drive while those issues were checked out. I hope not to be in the market anytime soon, but I'd definitely return. I call them my helpful crew and would recommend them to anyone. More

Wonderful Johnny was very knowledgeable and attentive to our needs. He stated what he was able to do for us and he delivered on that. Overall he was a wonderful Johnny was very knowledgeable and attentive to our needs. He stated what he was able to do for us and he delivered on that. Overall he was a wonderful and helpful person. More

Great customer service Knowledgeable, friendly and provided great customer service, we would recommend dealership and sales representative to anyone we know. Will definite Knowledgeable, friendly and provided great customer service, we would recommend dealership and sales representative to anyone we know. Will definitely be back for future purchase More