Terry Cullen Southlake Chevrolet

Very Professional Team At Terry Cullen Chevrolet !!!! Ms Shauna Holmes was polite and professional while she addressed my concerns with my 2017 Chevrolet Silverado. I want to Thank her and the Servic Ms Shauna Holmes was polite and professional while she addressed my concerns with my 2017 Chevrolet Silverado. I want to Thank her and the Service Department Technician for taking care of my repairs. More

False Advertising or possible Discrimination After test driving a Trax posted for sale on their website for $15,685 for qualified buyers. They told us we didn't meet the requirements for that pri After test driving a Trax posted for sale on their website for $15,685 for qualified buyers. They told us we didn't meet the requirements for that price when in fact we did. We went in with a 2016 trade in, financing through them and we had no lease or special financing and we had the screen shot of the deal online. When the sales person sent the manger over. He could not give us a reason for the decision. Also they valued our trade in at our pay off. While it actually valued at more. We showed him an offer from another location we did not want to purchase from. He stated "I don't have to give you the value" Terry Cullen did not earn our business or our money. More

New Customer This dealerships' coalition department is unprofessional and, staff lack proper pro tidal when communicating with customers. If I had read the terrib This dealerships' coalition department is unprofessional and, staff lack proper pro tidal when communicating with customers. If I had read the terrible review on another site, I would have ever taken my car there. This dealership has had my 2015 Trax for nearly three weeks to repair a very minor bumper problem. My insurance company sent to adjusters out to approve the.damages. The first inspector quoted a price of approximately $594.00. However, mechanics took the entire bumper off and found additional damages. The second adjuster approved it, insurance submitted payment, both stating that it is a two day job. The first and second weeks, I was patient, giving them the benefit of doubt. Even though, staff never reached out to me to inform me of the process. I am always calling them to get, it will be ready on a specific day and never is. When I read the negative reviews, I noticed the owner "Terr Cullen" replied to each one with contact our service manager. He, just like his staff is not interested in customer satisfaction. This was my first and my last dealing with Terry Cullen Chevrolet. I will make certain that all dealership organizations and The BBB are aware of the service and unprofessional staff at Terry Cullen. Laura, Falicia and Jeremy are very nice on the phone and I appreciate that. However, they still have my car and I feel that they have caused problems with it, as one customer reported they did to is. The owner should be ashame of its staff and, how customers are treated. The competition in this industry is high with dealership staff that knows how to treat first time customers to have them become life timers. More

Money hungry I had dropped my car key n it fell apart. I was having a difficult time putting it back together correctly which would not allow me to start my car. I I had dropped my car key n it fell apart. I was having a difficult time putting it back together correctly which would not allow me to start my car. I asked a service writer if he could assist me in putting it back correct so that I could start my car again. He said that he would have cut another key and reprogram it which was going to cost over $300. I went home and kept working at it til I finally go it right and was able to start my car again. This was just one a bunch of bad service I rcvd fm this dealership. More