Terry Cullen Southlake Chevrolet

Took my 2016 Corvette their for service Department for a radio repair back Sept they and they keep the car for 3 weeks got the car back and drove it twice and the radioit went down again made a appointmen radio repair back Sept they and they keep the car for 3 weeks got the car back and drove it twice and the radioit went down again made a appointment and had to wait 12 days just to bring it back so its 2nd time the car has been their for the same problem and i had to wait another 3 weeks so in total the cat has been in the shop for two months and I had to pay both times with a extended warranty ? What ever happen to Chevy being the Brand the take care of its buyers I will Never bring My Car To this location never AGAIN . More

They're awesome! Reginald Riley was referred to me by a really great friend. He did not disappoint. Listened to my concerns, helpful, knowledgeable, and had patience Reginald Riley was referred to me by a really great friend. He did not disappoint. Listened to my concerns, helpful, knowledgeable, and had patience 🤣! More

Ms Beverly should seat right in the front door. Always a pleasure to see her. Keeps the calls professional yet entertaining and comfortable. She is a must see whenever I come through. Thank you M Always a pleasure to see her. Keeps the calls professional yet entertaining and comfortable. She is a must see whenever I come through. Thank you Ms. Bev More

Reggie has the best service ever. Really made car shopping easy. I highly recommend his assistance Really made car shopping easy. I highly recommend his assistance More

Easy to work with, friendly and excellent customer service. You don’t have to wait all day and they stay in touch to make sure you are satisfied with your purchase service. You don’t have to wait all day and they stay in touch to make sure you are satisfied with your purchase More

Your salesperson Reggie was excellent in his support of me finding a vehicle!!!! Reggie is the best!!!! me finding a vehicle!!!! Reggie is the best!!!! More

I ordered a TPMS for my 2015 Corvette V51, I had picked up part and had it installed. My car system wouldn't recognize new part. Took to dealership and was told to return to the tire shop who installed it. up part and had it installed. My car system wouldn't recognize new part. Took to dealership and was told to return to the tire shop who installed it. Find out that I was sold wrong TPMS (tire pressure monitor sensor), as it was 34mhz instead of the original 43mhz. When I tried to return part, I was told that I can get a refund for it as it was installed. I will never order a part from here. I am out of pocket because THEY ordered wrong part! More

I had an incident where I was told that I couldn't get a refund for a part that they ordered wrong. I am happy to say that parts manager called me and rectified the situation. I was really surprised to rece refund for a part that they ordered wrong. I am happy to say that parts manager called me and rectified the situation. I was really surprised to receive their call. Great customer service More

I took my Chev Traxx into Terry Cullen to get an oil change and tire rotation. I received great service they got me in and out in good time. change and tire rotation. I received great service they got me in and out in good time. More

I brought my Chevrolet Camaro to Terry Cullen Dealership in Morrow in June 2022. I had a tune up at the cost of $700.00 Three months later my engine light comes on, codes that relate to coil and spark plug in Morrow in June 2022. I had a tune up at the cost of $700.00 Three months later my engine light comes on, codes that relate to coil and spark plug. I took my car back two weeks ago with this complaint. NEVER had this problem before. After submitting a bad review, Terry Cullen agreed to put me in a loaner car, and fix the problem. My car was return to me a day later. Which I was charged 500.00. Which was last Thursday September 22, 2022. Saturday September 24,2022, my car start to do the same thing and the engine light came back on with the same code. I contact Drew Cullen, was advised to bring car back, on Monday September 26,2022. I was put in another loaner car. The sales manager Lee Powell request to take the car home to test drive to see what was going on. Today I was told that a signal is not connecting, to computer and giving that engine light reading and causing tremble. Could been caused by their technician, My question is why didn’t your certified technician take out the time to establish, the problem last week, before charging me $500.00. Now Terry Cullen says it’s going to cost me 0ver $1000.00 to fix the problem, that should have been done the previous week. And they mentioned Now my car pass emission, unless I pay them fix my car for 1000.00!!! I originally purchased my 2011 Convertible Camaro from Terry Cullen , brand new, I see in BBB, other customers had the same complaints about bringing their car in for one thing and days later, other issues come up. I will Never in life do business with Terry Cullen. This review is coming from a loyal customer of 11yrs. More