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Terry Cullen Southlake Chevrolet
Jonesboro, GA
196 Reviews
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Showing 196 reviews
September 07, 2011
This past March I had the unfortunate misfortune of my Suburban breaking down near Terry Cullen. Fantastic service people with AAA towed me to the nearest hotel and promised to come back in the morning t Suburban breaking down near Terry Cullen. Fantastic service people with AAA towed me to the nearest hotel and promised to come back in the morning to tow me to Terry Cullen if they could take me. We were travelling from Canada to Florida-my self(a woman), my senior mom and 4 children ages 4-13. I called Terry Cullen at 7:30am to ask if they could do the work right away for me. Stan promised me that "they would take care of me"-I heard that about a dozen times that day. I had already been told by the AAA men that my starter bolts had broken(2) and they handed me the broken bolts-so I knew how much was still in. the pieces needed to be drilled out-may take an hour or two.. by lunch and my 3rd call in I was told that the bolts were difficult and they may have to take my engine out to drill them. By this time I knew they were taking advantage of me. I stood in the service window for the next two hours while no one worked on my car. I had my mechanic talking to them on my cell phone-he told me from what he was hearing I wouldn't get out without $2000. By this time my gas tank was leaking all of a sudden and my fuel pump went. I was another day before I cold leave. My husband was begging them to put my car back together -of course the answer was-we will take care of her. I asked for Terry Cullen to call me-He called once when I wasn't near my cell phone and left a message for me to call him if I want to speak to him further. that was it-so to brek down at Terry cullen it cost me $600 in phone bills, $130 hotel, $100 in restaurant, and 2 days of entertaining my little ones in their service waiting room and 2 days of our vacation. (they gave me $70 off the bill because I was so furious.) I sent a letter to GM and they sent it to GM Canada to "deal" with. Terry Cullen won't even answer their call. what a hugh disappointment in Terry cullen and GM for not handling this More
by Lynanne Sparling
Employees Worked With
stan
April 06, 2011
I came in, cause I was having trouble with my 03 suburban, I really needed the 8 seats for my family, and they told me it was going to cost me 2000 to fix, I spoke with Keith Baker, and he was able suburban, I really needed the 8 seats for my family, and they told me it was going to cost me 2000 to fix, I spoke with Keith Baker, and he was able to show me a 07 suburban and get me very affordable payments, he didn’t pressure me to buy at all. Great experience. Thanks Terry Cullen Chevrolet and Keith Baker. Angela S. More
by youwish0915
Employees Worked With
keith baker, William Borrelli, Keith Baker
March 31, 2011
I had not one problem buying a vehicle. Everyone was very friendly and was willing to help with everything I needed. Every question I had they had an answer to and the price was great too. I would definitely friendly and was willing to help with everything I needed. Every question I had they had an answer to and the price was great too. I would definitely buy another vehicle from this dealership and refer them to family and friends. More
by Alli1104
Employees Worked With
William Borrelli, William Borrelli
March 30, 2011
I was traveling through Atlanta on my way back to Florida and the check engine light came on in my 2005 Chevy Malibu. I checked on my IPhone for Chevy dealers and found Terry Cullen to be nearby. They took and the check engine light came on in my 2005 Chevy Malibu. I checked on my IPhone for Chevy dealers and found Terry Cullen to be nearby. They took my car right in their service dept. and I walked next door to Wendy's for a burger. When I returned they gave me the bad news, my repair would be in excess of $1000, which was about all I had in my checking account. Lee the service mgr. told me of a sale that they were having and introduced me to Gwen one of their sales people. Gwen showed me a brand new 2011 Chevy Cobalt and told me with $500 down my payments would only be $225 per month. I told shared with Gwen the news of my recent bankruptcy and she told me no problem, lets see what the bank says. Well I finished my trip in a brand new car thanks to Lee and Gwen and all the nice people at Terry Cullen. Breaking down in Atlanta turned out to be a good thing. Jim Melbourne Beach, Fl. More
by jimrathmann
Employees Worked With
Lee an Gwen
March 30, 2011
Excellent dealership. Very friendly people. I just bought a 2007 malibu from them and it the best car i have had. Thanks allot guys for caring about me and my family. I will be recommending you guys to all m a 2007 malibu from them and it the best car i have had. Thanks allot guys for caring about me and my family. I will be recommending you guys to all my friends and family for their future car buying needs More
by enoughsaid30
Employees Worked With
william borrelli, William Borrelli
November 18, 2008
I BROUGHT A 2007 MALIBU SS USED FROM TERRY CULLEN AT SOUTHLAKE. THE CAR HAS BEEN IN SERVICE MORE THAT 10 TIMES EVERY TIME THEY COME UP WITH A PROBLEM. I TOOK THE CAR IN FOR 2000.00 WORTH OF WORK DONE TH SOUTHLAKE. THE CAR HAS BEEN IN SERVICE MORE THAT 10 TIMES EVERY TIME THEY COME UP WITH A PROBLEM. I TOOK THE CAR IN FOR 2000.00 WORTH OF WORK DONE THEY HAVE THE CAR A WEEK THE NEXT DAY NOT IN 24 HOURS THE CAR PROBLEMS WERE STILL NOT FIX I TOLD THEN IT WAS THE TRANSMISSION THEY SAID IT WAS THE TRANSMISSION AND CAME WITH SOME MORE PROBLEMS WITH THE CAR. THEY COULD NOT FIX A SIMPLE BRAKE JOB. WHEN THEY CHARGE ME TWO THOUSAND DOLLARS THEY SAID IT WASN'T THE TRANSMISSION ALL IT NEED A WAS TRANSMISSION SERVICE DID THAT, NEW TRANS MOUNT FRONT,REAR STILL NOTHING WRONG WITH THE TRANSMISSION THEY SAY TWO WEEKS LATER TOOK IT BACK TO THEM NEED NEW BRAKES WHICH THEY CALLED THEM SELF'S FIXING AND GUESS WHAT THE TRANS NEED A PART KNOW THAT GOING TO COST ME 200.00 WHICH I DON'T HAVE TERRY CULLENS IS A RIP OFF DEALERSHIP I'M VERY UNHAPPY WITH THEM. More
by YOUNGTANGA
Employees Worked With
scott wallace
