Terry Cullen Southlake Chevrolet

Amazing Customer Service Jeff Banker gave me EXCELLENT customer service on my recent visit, he put my worries at rest and made me feel confident in his skills. . and his resul Jeff Banker gave me EXCELLENT customer service on my recent visit, he put my worries at rest and made me feel confident in his skills. . and his results and initiative were greatly appreciated . I frequent this dealership for service for a reason. . Jeff banker and his team of service men are Fast, Caring, and Dependable. More

So nice to be acknowledged I was greeted immediately upon walking through the cashiers office from Julie with a warm welcome and a sweet smile. She was courteous and very profe I was greeted immediately upon walking through the cashiers office from Julie with a warm welcome and a sweet smile. She was courteous and very professional. The highlight of our visit for my children was the chocolate candy she gave each of them!! I highly recommend Terry Cullen Chevrolet. J Lang More

Excellent Service!! Every time I go to Terry Cullen, I get excellent service from Jeff Banker. He is always attentive to any situation that I bring up about my car. He ha Every time I go to Terry Cullen, I get excellent service from Jeff Banker. He is always attentive to any situation that I bring up about my car. He has been my service attendant from the time I received my car. Wonderful about getting me my car as he promised. Excellent service attendant all around. Thanks for being so good to my car. Service always with a smile 👨🏼?🔧👨🏼?🔧 More

Satisfaction with Dealership and Saled Rep ! I went to Terry Cullen because of a recommendation from a family member who does a lot of business with them! Kam, my sales rep certainly made my I went to Terry Cullen because of a recommendation from a family member who does a lot of business with them! Kam, my sales rep certainly made my experience easy ! I recently lost my husband and had had surgery that limits my not only wanting to walk around the lot. It also not being able to after having knee surgery . I knew what I wanted and Kam had one pulled up front and I didn't need to see more ! I made my first purchase of a car without my husband and I know he would be proud ! Kam was able to tell me all about the Trax and answer all of my questions ! I love my car and I love the Dealership ! It was so easy and I appreciate it ! More

Where do I begin Arrived at 8:30 am for a SCHEDULED oil change and didn't leave until 11am. Stanley "my guy" disappeared and left no clue as if my time was unimportan Arrived at 8:30 am for a SCHEDULED oil change and didn't leave until 11am. Stanley "my guy" disappeared and left no clue as if my time was unimportant. Wow unbelievable!!!!! More

Treated like a criminal! My wife and I decided to look at vehicle's on Father's day. The dealership was closed, as we were looking at vehicle's; a female voice comes across th My wife and I decided to look at vehicle's on Father's day. The dealership was closed, as we were looking at vehicle's; a female voice comes across the intercom speakers and says if we do not leave the premises immediately, they would call the police. I felt as if I was treated like a criminal, and I work in Law Enforcement. Anyway they lost out on nearly 50,000 as my wife and I were both going to purchase vehicles cash money. Here's a suggestion Terry Cullen, if you do not want people on your property on a Sunday when the sun is shinning brightly, you should POST SIGNS!!!! More

Basic Key with Chip On April 10, 2017 I purchased 2008 Chevrolet Impala from a dealer broker (Not Terry Cullen dealer) and the broker only had 1 key to the car. It looke On April 10, 2017 I purchased 2008 Chevrolet Impala from a dealer broker (Not Terry Cullen dealer) and the broker only had 1 key to the car. It looked like a regular Key so I went to Walmart to get another one made and it wouldn't work. It actually made a light come on in my car that said theft. First thing this morning April 13,2017 I called Ivory Chevrolet in Union City to get another Basic Key 🔑 with a chip. Ivory Chevrolet quoted me $90 for the Key, $100 to Program the Key 🔑, and $120 to turn off the theft light. I caused the theft light to come on by the Key I got from Walmart. because I didn't know my Key had a chip in it. So I called up Terry Cullen Chevrolet in Morrow, GA next and spoke to John. Terry Cullen Chevrolet is about 15-20 minutes away from my home and asked the same product question (not setting the theft sensor)just Key and coding.. I paided $29.99 w/tax $32!!! I will go to Terry Cullen Chevrolet for all my services to my car. When Ivory Chevrolet is less than a mile from my house. And they put air in my tires for free!! I don't remember that gentlemens name. Thank you very much Terry Cullen Chevrolet!! I like honest dealerships!! More

Worst experience ever As a Terry Cullen customer my experience with the collision department has been a complete nightmare,I dropped off my car January 30 here it is March As a Terry Cullen customer my experience with the collision department has been a complete nightmare,I dropped off my car January 30 here it is March and still don't have my car. I've been called a total of 3 times this first week of March to pick up my car and each time I've gone to pick up my car there has been an issue with my car.Patienlty waiting customer of Terry Cullen it won't ever happen again. More