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Terry Cullen Southlake Chevrolet

Jonesboro, GA

Overview
Reviews
Vehicles
3.4
196 Reviews
Call Dealership (678) 369-7346

1250 Battlecreek Road

Jonesboro, GA

30236

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Showing 196 reviews

October 09, 2024

We were very pleased with the whole process. Our salesman Kam did a wonderful job. More

by LEA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kam
Report | Print
Oct 13, 2024 -

Terry Cullen Southlake Chevrolet responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 08, 2024

Dealership is ok . Service advisor are not friendly. Especially the woman who sits in 2nd row 1st desk. More

by rthompson30215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of woman. name
Report | Print
Oct 13, 2024 -

Terry Cullen Southlake Chevrolet responded

We regret to hear that you are displeased with your recent experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Service Manager, Lee Powell, at (770) 968-4444. We look forward to hearing from you.

August 15, 2024

Service department is horrible have you waiting all day for a oil change that should take less than a hour. More

by mcclain_t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diane Mullins, Lee Powell
Report | Print
Aug 18, 2024 -

Terry Cullen Southlake Chevrolet responded

Hi Mr. McClain - Your appointment time for your services is a drop off time only, which is especially important when it comes to Corvettes. We have limited lifts that are equipped to handle C8 Corvettes and even more limited technicians qualified to work on them. We do our best to explain over the phone, and in the text message appointment reminder that we send out before you come in, that your appointment time is a drop off time only. I am very sorry for the frustrations this has caused you, that is by no means our intention. As always, you are more than welcome to wait on your vehicle, however we want to be respectful of your time so you are not hanging around the dealership all day for your vehicle to be ready. Thanks, Drew Cullen

August 08, 2024

Appointment on time and everything went great. Would recommend their services!! Excellent customer service and great attitudes. More

by gingers900
Recommend Dealer
Yes
Employees Worked With
Jeff Banker, Stanley Watkins, Diane Mullins, Lee Powell, Jeff Taylor
Report | Print
Aug 11, 2024 -

Terry Cullen Southlake Chevrolet responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2024

Location is very convenient, staff is always accommodating and friendly. The service time is good. More

by Downshift518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Good service , Jeff Banker, Stanley Watkins, Diane Mullins, John Cullen, Lee Powell, Jeff Taylor
Report | Print
Jul 24, 2024 -

Terry Cullen Southlake Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Terry Cullen Southlake Chevrolet INC.! We look forward to your next visit! Take care!

July 04, 2024

My experience was amazing at Terry Cullen the sales woman Rochelle give me a amazing and great experience letting me leave with a smile on my face. More

by johnbsoca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rochelle Rodgers
Report | Print
Jul 06, 2024 -

Terry Cullen Southlake Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Terry Cullen Southlake Chevrolet INC.! Until the next time we meet, take care!

June 08, 2024

I took my car in for a battery that was still had a warranty and had to pay $99 .00 which was not cool how and would y'all feel if y'all went to Macy's or Rich's and was charged for them to put y'all More

by aglover0288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Jun 12, 2024 -

Terry Cullen Southlake Chevrolet responded

Hi Ms. Glover - I am sorry for the frustration here. I am going to have my service manager reach out to you immediately so we can come up with some sort of resolution. Thank you for choosing us when there are so many other shops to choose from. Thanks, Drew Cullen

May 30, 2024

The work that you did on the car was excellent. Great customer service. Thank you More

by Jonathan Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Banker
Report | Print
May 31, 2024 -

Terry Cullen Southlake Chevrolet responded

Jonathan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2024

Horrible service! !!!! I said after I took my truck months back for a oil change I wouldn’t return but no trying 2 give them another chance staff are not friendly I nev More

by Tatiana329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diane Mullins
Report | Print
April 18, 2024

I had a scheduled appointment for a simple Oil Change. I arrive at 1:25pm for a 1:30pm appointment. Service Advisor Kristi was great with checking me in for my appointment. My car sat right where i left i More

by lexpough
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
kristi
Report | Print
Apr 20, 2024 -

Terry Cullen Southlake Chevrolet responded

Hi Kelvin - I am sorry for the delay on your oil change. Our goal is to get everyone out in under an hour but clearly was not the case with your visit. Your next oil change is on us, simply print this off and present it to the cashier and she can handle it from there. Again, so sorry for the delay, and if you need anything else at all please do not hesitate to get in touch. Thanks, Drew Cullen

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