Terry Cullen Southlake Chevrolet

I Had my vehicle towed in because the service ESC light keeps flashing on my vechicle… the front driver tire rod and axel was broken or something. Which was causing the car the drop down on the tire. The c keeps flashing on my vechicle… the front driver tire rod and axel was broken or something. Which was causing the car the drop down on the tire. The car was not drivable. A tech called me to ask what was the issue I told them. They sent me a text stating the axel had basically twisted and was not supporting the vehicle. One quote was sent. Then after that I rcvd a text stating there was more damage they found. Second quoute was sent. Was texted again after that ANOTHER issue was found with the axel etc. THIRD quote sent. Was told it would be ready one date then was texted it would be a delay. NO LONER and I’m paying 500 for a rental. After all was completed. I was informed to come get the vehicle. TWO THOUSAND DOLLARS LATER Picked the vehicle up to drive it home about 2 miles in the SAME light came back on again after I was told everything was great. Called back up there annd spoke with Shauna NO help on the weekends pushed to Monday. I was told to drop it back off again. STILL NO LOANER per GMM shortage is what I’m being told. A service that I paid for to be rectified wasn’t. There has to be a better policy in place other than I’m sorry I can’t help you come bk Monday. ESP when it was not my fault. Dropped the car off AGAIN on Monday. Per Mr Powell, was told my car was ready later that day. DROVE THE CAR AND THE SAME THING WAS STILL HAPPENING TO MY VEHICLE. SMH called Mr Lee back and he informed me himself and another Tech drove my car FOR SEVENTY TWO MILES (of my gas that they did NOT put back nor did they tell me they ran it out…only to find nothing. I told him it’s not when you DRIVE the car it’s when it’s not in motion!! It’s LOCKING UP THE BRAKES SIR! Then Mr Lee say oh ok well now since you told me that we can look into that. xxx YALL BEEN DOING instead of running out ALL of my gas?!! Was told to DROP THE CAR BACK OFF still NO LOANER per LEE POWELL HE UNFORTUNATELY CANNOT HELP ME WITH THAT PART. We got disconnected I called him back and he no longer answered the phone. No call back afterwards or nothing. Still more money I am spending for something they charging me for but didn’t fix. On top of that it was my both of my daughter’s bday. I couldn’t even celebrate with them. Yall charged me two diagnostic fees and fixed a portion of the which was the damage cause by the light being on but didn’t figure why the ESC light illuminated and locking up my parking brakes. I the car back AGAIN because my service ESC light still illuminated. First Mr Powell said he ran my car with another Technician himself and couldn’t find anything wrong and the vehicle is fine then only to be told by Jonathan. That I needed a new battery and it’s going to cost me $353.87!!!! NO THANK YOU. At this point That was totally unacceptable. At this point yall are just guessing. This is unfair to me as the consumer I did not get the full service and I’m the one now out of 2500 with a service ESC light still on. I will drive to Florida for service before I come back here. No loaner given. Money spent that I couldn’t afford to keep spending NO help with a loaner even though ya had my car longer than expected AND I had to bring it back TWICE missed my kids bdays. Smh I will be filing a complaint with the Georgia Consumer Protection Division. More

We were very pleased with the whole process. Our salesman Kam did a wonderful job. Our salesman Kam did a wonderful job. More

Dealership is ok . Service advisor are not friendly. Especially the woman who sits in 2nd row 1st desk. Service advisor are not friendly. Especially the woman who sits in 2nd row 1st desk. More

Service department is horrible have you waiting all day for a oil change that should take less than a hour. for a oil change that should take less than a hour. More

Appointment on time and everything went great. Would recommend their services!! Excellent customer service and great attitudes. Would recommend their services!! Excellent customer service and great attitudes. More

Location is very convenient, staff is always accommodating and friendly. The service time is good. accommodating and friendly. The service time is good. More

My experience was amazing at Terry Cullen the sales woman Rochelle give me a amazing and great experience letting me leave with a smile on my face. Rochelle give me a amazing and great experience letting me leave with a smile on my face. More

I took my car in for a battery that was still had a warranty and had to pay $99 .00 which was not cool how and would y'all feel if y'all went to Macy's or Rich's and was charged for them to put y'all warranty and had to pay $99 .00 which was not cool how and would y'all feel if y'all went to Macy's or Rich's and was charged for them to put y'all items in a bag Stop trying to get over on people and take the charge away for my name is a Annette Glover More

The work that you did on the car was excellent. Great customer service. Thank you Great customer service. Thank you More