Tenvoorde Ford - Service Center

Most excellent My service guy was awesome! He was right on the ball and I didn't have to wait. He set up the shuttle for me, both to and from my work. He was very pl My service guy was awesome! He was right on the ball and I didn't have to wait. He set up the shuttle for me, both to and from my work. He was very pleasurable. More

Recall on 2018 F150 I am not too pleased as I just leased this vehicle in June 2018. Wiper blade not working since lease and they said they would charge to replace. I am not too pleased as I just leased this vehicle in June 2018. Wiper blade not working since lease and they said they would charge to replace. More

Not the most prepared I had set up an appointment for some service work 10 ahead of time, when I showed up I was asked by the guy who set up my appointment if I had an appo I had set up an appointment for some service work 10 ahead of time, when I showed up I was asked by the guy who set up my appointment if I had an appointment......... So he typed away on his computer and went to the back room came back and let me know my parts weren’t there..... It was a 120 mile round trip day of nothing but he did offer me a car wash for my time...... I left work for this appointment so I wasn’t too happy. Set up another appointment for the following week at 9:30 in the morning. Brought my truck all the way back up there and was told it would be done in less then 4 hours. Went back around 2 and was told it would be another 1 1/2 hours. Soooo left to go eat and got a call a half hour later and was asked if I could leave it there over the weekend and they would finish it on Monday. Not much choice since the problem needed to get resolved. Sooooo another 120 mile round trip AGAIN!!! So yeah I guess my truck is fixed and that’s nice however you all didn’t seem to care much about my time and I don’t care for that much for that. Your service department seemed to be very unprepared and hearing one of your service reps yapping on the phone about how he was sick of people complaining was interesting when you don’t seem to care about my time why would you care about other people’s time. Not really impressed. And this was for warranty recall work for the record. More

Barry and John and the Crew are Excellent Tenvoorde Ford has Amazing Service. Barry, John, and all of the Crew work so hard to give the Customer the best Service possible. Also, the Drivers Tenvoorde Ford has Amazing Service. Barry, John, and all of the Crew work so hard to give the Customer the best Service possible. Also, the Drivers are excellent. Thanks, Roger Melaas , More

Service Mike was very thorough. I brought it in for re-call maintenance and some warranty work. They had my truck done when they said it would be done. They Mike was very thorough. I brought it in for re-call maintenance and some warranty work. They had my truck done when they said it would be done. They also double checked to see if I was up to date with general maintenance. More

Great service as always, service dept. kept me up to date!! I have worked before with Mike Asperheim, he's the greatest, kept me up to date on what was happening with my car, first class service!! It was more i I have worked before with Mike Asperheim, he's the greatest, kept me up to date on what was happening with my car, first class service!! It was more in depth than they first anticipated, he let me know what going on thru the whole process. It was warranty work and they took care of it promptly Thanks!! More

Service at its best I was most satisfied with the service I received on my recent trip. Rep listened to what I had to say and explained what was done. I was most satisfied with the service I received on my recent trip. Rep listened to what I had to say and explained what was done. More

Professional and Courteous They keep me informed if something comes up while my car is in for service. They had a backlog the last time I went in for service but they made sure They keep me informed if something comes up while my car is in for service. They had a backlog the last time I went in for service but they made sure that I had my car back by the end of my workday. I drop off my car in the morning and their driver takes me to my place of employment, then when it is done they either deliver my car or pick me up and take me back to the dealership. That makes it so much easier to get the service done. I really appreciate that service. More

excellent As always, good service, friendly and quick. Only thing that did not get done was a car wash due to the car wash was flooded. As always, good service, friendly and quick. Only thing that did not get done was a car wash due to the car wash was flooded. More

Why I trust Tenvoorde Ford. I bought my car at Tenvoorde Ford four years ago and have had it serviced there ever since. I am always treated with kindness, respect and patience by I bought my car at Tenvoorde Ford four years ago and have had it serviced there ever since. I am always treated with kindness, respect and patience by the Tenvoorde staff. They are prompt, knowledgable and trustworthy. I don't know much about cars, but at Tenvoorde I don't have to. More