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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,243 Reviews

1,243 Reviews of Tenvoorde Ford - Service Center

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January 10, 2019

Oil Change, Brake caliper problem, open recall work Courteous and prompt service. Brakes work like they did in November. Back out and running doing errands and jobs around the metro. Gave me phone upd More

by pikarski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2019

Great service I have always been treated professionally, with respect and politely. The service to my vehicle was done efficiently and within a timely manner. I g More

by MAGGIE.MAE.PLANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Tom Mullenmeister, James Niemuth, Brian Jerde, John Murray, Trevor Stephenson
January 09, 2019

John was more than just helpful. John got me in the shop for a diagnosis of the problem on my schedule. He knew I was 90 miles away and told me to bring in when I could. More

by aschemanoil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Stumpf, John Murray
January 09, 2019

A bunch of "little things" fixed, replaced or cleaned Knowledgeable service on my Edge. Friendly staff. My Ford Edge is a good car is a to own and drive, and regular maintenance keeps it that way. More

by WAYNEW2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jerde
January 07, 2019

poor to fair the service part of my visit was an ok experiance but the so called service advisor [russ hoeschen} definatly needs a job where he doesnt have to wor More

by huvee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Hoeschen
Jan 09, 2019 -

Tenvoorde Ford responded

We're disappointed that your experience with us wasn't a spectacular one. We are glad that we were able to service your vehicle to your expectations but always strive to give our customers a great experience and are happy to do so. We hope that you'll visit us again so we can make it up to you, but in the meantime, please contact Craig Schaefer at (320) 251-0540 so we can discuss the details of your visit.

January 07, 2019

ford pass tech could not get ford pass to work,and still doesn't .they where to call and try to get me info to fix it myself tried but failed plus got an appoin More

by denysandandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2019

Great service and nice counter help Staff remembers me when I come in. They were very busy but got my oil changed in a reasonable time. Even took the time to talk about what will be ne More

by optguy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Mullenmeister
January 04, 2019

Very easy Could not be easier. I needed an oil change and some recalls checked out. I dropped the truck off and got a ride back home. Its a pain to get any work More

by Breyfam100
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
January 01, 2019

They did a good job Tenvoorde ford does an outstanding job in service, but their sales people are just terrible. I will not buy another Ford from people who lie to me. More

by KOROLLG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Murray
December 30, 2018

quick and well done Awesome service - done quickly and with quality. Timely rides to and from service appointment. Friendly staff who answered questions in a forthright More

by bjlavoi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jerde
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