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Tenvoorde Ford

St. Cloud, MN

Overview
Employees
Reviews
Vehicles
4.4
1,896 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
Contact Dealership

185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 1,896 reviews

March 07, 2021

The service was excellent, they addressed and answered my questions. The service tech was friendly and easy to talk with. I was in and out in a reasonable amount of time. He even cleaned the inside of my win More

by JMLIEBELT56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane I think
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Mar 19, 2021 -

Tenvoorde Ford responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible!

March 06, 2021

They’ve had my car 3 times before hopefully figuring out the issue. They’ve had my car for 1.5 weeks and still haven’t gotten it in to be looked at amd don’t expect to now until they’ve had it 2 weeks. Very More

by kbartels29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2021 -

Tenvoorde Ford responded

Kathleen, we are very sorry the diagnosis and repair took so long for your vehicle. Tenvoorde Ford has 3 certified transmission technicians that occasionally get a week or so backed up with work. At the time your vehicle needed to be diagnosed, those technicians were trying to complete the repairs from previous customers along with diagnosing new issues and your vehicle went in the queue in the order we got it. Once we were able to determine the issues of your transmission we needed to order parts. Getting parts is the biggest challenge in the automotive industry today. The amount of time it took to receive your parts was unacceptable and we let Ford know as much. Every vehicle manufacturer in the country is having parts fulfillment issues. These issues are very frustrating for us and we understand how frustrating it is for the customer. Again, we are very sorry for the delays in getting your vehicle back to you quickly and the experiences you have had with this vehicle. If you would like to discuss the situation further please email the general manager, David Rodriguez. His email is drodriguez@tenvoordeford.com

March 06, 2021

I've been a Tenvoorde customer for at least 35 years. It has always been great working with the Tenvoorde Team. No different this time. More

by lsabsv47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Williams
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor
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Mar 19, 2021 -

Tenvoorde Ford responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde Ford Inc.

March 06, 2021

Friendly and helpful staff, that provides great service. Definitely would recommend the dealership to others. They set me up with a great loaner vehicle that was fun to drive More

by DEANRELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2021 -

Tenvoorde Ford responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde Ford Inc.

March 04, 2021

Great experience made possible by a knowledgeable staff. Made sure all my questions and concerns were answered and taken care of. Great place to do business More

by johnsoltis76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Stumpf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2021 -

Tenvoorde Ford responded

Thanks for taking the time to leave us a positive review today! At Tenvoorde Ford, we continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

March 04, 2021

Quick and easy. No back and forth negotiations. Service dept Is wonderful, they were timely and did what they said they would do. I would go back to them More

by schweissie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Leen
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Mar 05, 2021 -

Tenvoorde Ford responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde Ford Inc.

March 03, 2021

Brought in my new 2020 Ford Escape for horn not always working. I did explain that it did work sometimes.. Picked up car yesterday after Dane called and said the horn had been fixed and that it just wasn' More

by MDHUSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Culhane
Other Employees : Brandon (Tech)
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Mar 29, 2021 -

Tenvoorde Ford responded

We apologize for not completing the repair correctly the first time. Our technicians are Ford certified to inspect electrical issues. One of the first diagnosis procedures is to check if everything is plugged in starting with the fuse then following the wires to the horn. The technician found a wire harness connected to the horn set not seated correctly or “not plugged in”. The technician seated the wire harness securely then tested the horn multiple times and since it was working, he felt the repair was completed. Unfortunately, the horn did not work when you picked it up and that confirmed the problem was intermittent. Intermittent problems are the most difficult to diagnose because the technician needs the problem to occur for them so they can properly diagnose the issue. We apologize for the inconvenience and we are glad we were able to ultimately get the horn replaced on your new Escape. If you would like to discuss the situation further please contact our general manager, David Rodriguez. His email is drodriguez@tenvoordeford.com

Mar 30, 2021 -

MDHUSKY responded

The horn has not been replaced yet.

February 26, 2021

Happy with the service they just took about 20 min longer than what they said it would take to have my oil change and service completed. More

by Deceptionff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2021 -

Tenvoorde Ford responded

We are happy to hear that you are pleased with the service you receive here at Tenvoorde Ford Thank you so much for being one of our valued guests and we look forward to your next visit!

February 25, 2021

I loved it I was able to pick my truck out on line and everything was ready when I got there. Not much waiting time !! All staff was very friendly. Now just waiting for my salesman to mail me my cap caus More

by stoner2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Williams
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Aanenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2021 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

February 25, 2021

I was very pleased that my first review wasn't read & I was called I was pleased to get the call asking why I was frustrated & talked about how to fix the problem. That's wonderful customer care. Tha More

by roxster54
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2021 -

Tenvoorde Ford responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

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