Tenvoorde Ford

I was happy that we were able to find and purchase the vehicle we wanted, price could have been better. I have been purchasing vehicles from Tenvoorde for years ans over the experience this time was good, vehicle we wanted, price could have been better. I have been purchasing vehicles from Tenvoorde for years ans over the experience this time was good, but not as good as it has been in the past. The biggest disappointment was the finance process. I completed the paperwork ahead of arriving at the dealership so I could know what my rate was going to be. However, my rate was not given to me until we arrived even though we asked multiple times for what it would be. When we finally were told what the rate would be I was disappointed because it was higher than my banks rates, and I was also upset because I knew Ford had excellent finance rates. However, we were not offered the Ford rates until I had to ask about them myself, this was quite shady in my opinion. Because the best rate available to us was not even offered until I asked, and our finance person looked shocked when I asked about the ford financing and said he didn't know there were any. I am sorry but if a person off the street knows about these rates a person working at ford certainly does as well. This is disappointing to know that it was more important to make a higher commission off of me by giving me a higher interest rate than offering me the best option for me. This experience may affect me coming back in the future. More

Nice and easy The problem was determined the part was ordered and I was contacted as soon as it came in. The repair was done quickly and my fuel economy was restored. ordered and I was contacted as soon as it came in. The repair was done quickly and my fuel economy was restored. More

They claim cars get thorough inspection but I doubt my car got that. The AC didn't work, no sticker showing an oil change , passenger side rear signal light was burned out, only 1 key (will cost me 250.0 car got that. The AC didn't work, no sticker showing an oil change , passenger side rear signal light was burned out, only 1 key (will cost me 250.00 just to get a second key) I bought a new Mustang, and a F150 here but this might turn me elsewhere On this visit they did a good job fixing the AC problem, the rest I had to do myself More

They worked til vehicle was working correctly! Barry was very helpful! Communication was excellent. Liked that communication is via texting. Had to bring vehicle back, but there was no hassle about that! very helpful! Communication was excellent. Liked that communication is via texting. Had to bring vehicle back, but there was no hassle about that! More

I won’t recommend a Ford product to anyone after they didnt stand by the paint job on my Explorer that only has 64,000 miles on it. didnt stand by the paint job on my Explorer that only has 64,000 miles on it. More

Usually great last visit not so great. Didn’t inform me of any recommendations and forgot to wash car. Had people in and out for same service as I sat and waited of any recommendations and forgot to wash car. Had people in and out for same service as I sat and waited More

Excellent service and communication as expected even with a 1994 Taurus. Most wouldn't even look at this age of vehicle. Kudos to the service team and Mike A. a 1994 Taurus. Most wouldn't even look at this age of vehicle. Kudos to the service team and Mike A. More

They were the only dealer who had the truck that I wanted at the price that I wanted to pay. After a few days, I noticed a couple of issues. $3800 worth of repairs. They could have split the cost, or made me at the price that I wanted to pay. After a few days, I noticed a couple of issues. $3800 worth of repairs. They could have split the cost, or made me pay the whole thing. Instead, they picked up the entire cost. This was my 11th or 12th vehicle from Tenvoorde. First issue I’ve had and they hit a home run! More

The service department handled me figure out which tires are best for my trailer. Mike helped me by shopping for the best tires for the money value. are best for my trailer. Mike helped me by shopping for the best tires for the money value. More

Our F-150 was in for a trailer brake controller. The service was performed fast and flawlessly as always. I highly recommend Tenvoorde service dept. service was performed fast and flawlessly as always. I highly recommend Tenvoorde service dept. More