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Tenvoorde Ford

St. Cloud, MN

Overview
Employees
Reviews
Vehicles
4.4
1,893 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
Contact Dealership

185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 1,893 reviews

August 12, 2021

Had my car for 3 days couldn’t find out what was wrong. Took it to a different shop and they figured it out in under an hour. It was a loos battery cable! More

by popo9807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana
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Aug 17, 2021 -

Tenvoorde Ford responded

Hello, we are sorry to hear about your disappointment with our service department. We would like the opportunity to discuss your service experience and hear more about your concerns. Please reach out to Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com.

August 08, 2021

Ashon ,Jackson and Tim did a phenomenal job today with my 2011 Ford fusion. I would not know where to take my vehicle if I didn't find this place More

by louisveavea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashon
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Aug 13, 2021 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience, Louis. Please let us know what we can do for you in the future. Have a great day!

August 07, 2021

Above and beyond service Mike A is awesome the service at Tenvorde Ford is always catching things that I sometimes miss. I have been trusting Ford for over 30 years. More

by TMATTHEW.2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2021 -

Tenvoorde Ford responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you for choosing Tenvoorde Ford and we hope to see you again.

August 06, 2021

Had vehicle in for multiple concerns. Only routine service was done. Vehicle still shakes in rear. Was told vehicle was driven and found out that wasn't thru GPS tracking. Expressed concern of exces More

by KENNETH.HOWE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure of first service advisor.
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Aug 10, 2021 -

Tenvoorde Ford responded

Dear Kenneth, thank you for your feedback. Your comments are concerning, and your feedback has been taken into serious consideration. Your business is very important to us, and we would like to regain your trust. If you are open to discussing these issues in further detail, please contact Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon.

August 04, 2021

Still not able to fix car. Has been there 2 weeks.have asked them to bring on higher service person. Been going on over year More

by RICK.LOUANNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2021 -

Tenvoorde Ford responded

Dear Rick, we sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com. We look forward to hearing from you.

August 01, 2021

A little problem developed after tire rotation. Went back, Russ seen me pull in and came out and asked what was wrong. Talked about it and because of a time constraint I had rotated the tires back. Wil More

by paulf5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
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Aug 02, 2021 -

Tenvoorde Ford responded

Hello Paul, we cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were able to take care of you! Thank you again and we look forward to working with you in the future.

July 31, 2021

Tenvoorde made my problem their problem. They were willing to help fix the problems that I noticed and did not stop until I was happy! More

by Lucas Weigelt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Burguet
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Aug 02, 2021 -

Tenvoorde Ford responded

Hello Lucas, we cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were able to take care of you! Thank you again and we look forward to working with you in the future.

July 31, 2021

Excellent service! Heard my story of our first & new RV with the engine light on. . Diagnosed and repaired within the time we needed to keep our trip schedule. Thanks to the technician that got it in and m More

by Ande82Dream
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our technician worked on Mike’s day off to check it out snd get the part in. Had us ready to go early Monday morning!
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Aug 02, 2021 -

Tenvoorde Ford responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde Ford.

July 24, 2021

Great service and easy to get in , have the work done am be on the road at a reasonable price! Always look forward to a visit More

by panama8984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
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Jul 26, 2021 -

Tenvoorde Ford responded

We are happy to hear that you are pleased with the service you received here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 17, 2021

Overall, I had a great experience with this dealership. My service advisor, Mike, was extremely friendly and was very easy to work with! I highly recommend Tenvoorde for your vehicle needs. More

by dhahn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2021 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

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