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Tenvoorde Ford

St. Cloud, MN

4.4
1,891 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
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185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 1,891 reviews

February 22, 2022

Poorly diagnosed service issue. Replaced routers/pads on the rear brakes when the problem was the calipers on the front. Significantly over charged only to actually get the problem More

by mekliber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Tenvoorde Ford responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to Phil Waxon at pwaxon@tenvoordeford.com when you have a chance. Thank you, and we look forward to hearing from you.

February 21, 2022

Amazing always buying my cars there. They treat you super great and service is a breeze More

by abbeydingmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Stumpf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lochner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Tenvoorde Ford responded

Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!

February 18, 2022

This was the 4th time I brought in my F-150 for the same problem. Changed the front wheel bearing at a cost of around $800 on 1st visit… still had grinding noise coming from front end. 2nd visit could not d More

by rckholthaus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Feb 21, 2022 -

Tenvoorde Ford responded

We would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact Craig Schaefer at cschaefer@tenvoordeford.com at your earliest convenience so we can work towards a resolution. Thank you for alerting us to this issue and we look forward to speaking with you soon.

February 16, 2022

I always have good service when I bring my vehicle into Tenvoorde. Barry always is friendly and makes sure everything is done and done right! More

by Jajkswanson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

February 16, 2022

Great service and super friendly to work with! ! George completed our two car purchase without any time consuming issues. More

by WENDYHENAGIN42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
Feb 17, 2022 -

Tenvoorde Ford responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

February 16, 2022

Barry is a great advisor! He kept us informed through out the time it was in the shop. The only thing is it would have been nice to have a loaner. The car will need to go b More

by BSLEEDAHL
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Tenvoorde Ford responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Tenvoorde Ford, if there is anything else, we can do, do not hesitate to contact us!

February 13, 2022

Staff is friendly and they do great work I would continue service in the future More

by marcas2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Feb 14, 2022 -

Tenvoorde Ford responded

Thank you, Marcas, for taking the time to leave us a positive review today! At Tenvoorde Ford, we continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

February 06, 2022

Great experience. Everyone was super helpful and nice. Asked many times if I had any questions and they were great at explaining everything. More

by dhanson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily Huntsman
Feb 07, 2022 -

Tenvoorde Ford responded

Thanks for your praise and kind comments about our team. Take care and have a wonderful day!

February 06, 2022

A 9 am appointment didn't get looked at till 1:30 pm, wasn't done till 4 pm. More

by KRONDEMR
Recommend Dealer
No
Employees Worked With
Barry Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2022

Sales department is poor. They ignored us when we wanted to purchase new nunerous times. We no longer use them for purchases. Service has been very receptive and prompt with making repairs and service. Part More

by KLUCAS30
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
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