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Tenvoorde Ford

St. Cloud, MN

Overview
Employees
Reviews
Vehicles
4.4
1,887 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
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185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 1,887 reviews

July 23, 2022

What I have learned about this Dealer’s Service Center is they are not proactive only reactive. They don’t do enough to make sure your vehicle is 100% mechanically correct. Must return at a different time More

by DALEROGHOLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 22, 2022

Thank you for being friendly and fair! It was a good experience! I will continue to return! More

by tammy.gerads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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Jul 25, 2022 -

Tenvoorde Ford responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

July 22, 2022

Excellent timely service. Professional and fast even though we were from out of town we were treated like locals. More

by randw45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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Jul 25, 2022 -

Tenvoorde Ford responded

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!

July 17, 2022

Had a very positive experience at Tenvoorde Ford. Sam walked me through the process thoroughly. More

by Ben
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Andreasen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2022 -

Tenvoorde Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 13, 2022

My salesman, Taylor was great to work with! He went out of his way to find me the exact vehicle I wanted! More

by goodall29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Wobschall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2022 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

July 07, 2022

Clean professional looking shop. But lots of service "advisors" standing around, none of them saying hi or acknowledging you're even there. Only come here when I have to, i.e warrant More

by MIKEJARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2022 -

Tenvoorde Ford responded

Good afternoon, Mike. We’re sorry to hear that you felt as though your needs were not immediately tended to upon entering our shop. It is our policy that we provide the best customer support and care that a client could ever need, and clearly we failed to meet our own expectations here. Please reach out to us at 320-251-0540 or email us at pwaxon@tenvoordeford.com for anything we can do to resolve this issue

Jul 13, 2022 -

MIKEJARS responded

Thanks for your response. I understand we all get busy. I was the second vehicle to park in the service bay that morning, there were 3 or 4 vehicles that pulled in after me, got served and were on their way, one of them in a shuttle before anyone even said hi to me. I had to wait another 15 minutes for another shuttle. In my opinion it's more of a work culture thing there at Tenvoorde, same reason I ended up buying my truck from a dealership in Duluth instead of Tenvoorde. I must admit, I'm a bit spoiled when it comes to service shops, the shop I've gone to for years knows me by name and they have the best mechanics in St. Cloud, their shop rate is a little higher than everywhere else, but you get what you pay for. I bring all my personal vehicles there and send all my work fleet cars there to get serviced. They have a tenth of the staff Tenvoorde does but they understand the Customer service component. Best regards.

July 07, 2022

Brakes inspected and stated no issue-6000 miles later i need a full caliper, rots and pad brak replacement job. Very dissappointed that they missed actaully inspecting these when i was in for a full servic More

by MOLLYCARON99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert and Phil
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Jul 12, 2022 -

Tenvoorde Ford responded

We apologize for your experience. As our service manager stated in the email to you, we did an oil change on your vehicle 7 months and 6,543 miles ago. At that oil change we do a visual inspection of the pads and rotors. We do not test brake caliper mechanics as that is a different service in addition to the visual brake inspection that we do for free during oil changes. If we did see a caliper failure it would be very noticeable as the single wheels pads would have excess wear that the other pads do not have. With most caliper failures, the noise and degradation of the single break pad is very noticeable and would not last 6,500 miles, it would likely lock up within a couple hundred miles of the mechanical failure of the caliper. Again, we apologize for your experience but this is not something Tenvoorde Ford missed or could have forseen.

July 06, 2022

It’s close for me. Very clean dealership. I like using all Ford products for my vehicle. More

by Mseanger
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
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Jul 06, 2022 -

Tenvoorde Ford responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

Jul 08, 2022 -

Mseanger responded

👍

July 06, 2022

Efficient, punctual, friendly, accommodating, Communicative, vehicle was completed when scheduled, checked a few additional items I had asked them to check More

by mhusen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

Tenvoorde Ford responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2022

Hard to get ahold of the service department. I had to call three different times as they did not return my calls when I left them a voicemail. More

by b_pundsack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Have gone to my appointment yet
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