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Tenvoorde Ford

St. Cloud, MN

Overview
Employees
Reviews
Vehicles
4.4
1,887 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
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185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 1,887 reviews

March 25, 2023

Trying to sell me adjustments/maintenance that I already did. OVER $800 worth!! Coolant flush, transmission fluid change, spark plug replacement all done prior!, Why has the quick dept trying to take advant More

by WANNABCOMIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick dept
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Mar 27, 2023 -

Tenvoorde Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Mar 27, 2023 -

Tenvoorde Ford responded

Wannabcomic, we are sorry for your experience. Our advisors will make recommendations based on the vehicles mileage according to the manufactures recommendations. They are supposed to look at the vehicle service history before making the recommendations but it sounds like they did not for you. If something like this does happen, the service technician is trained to look at the history and prevent the service from being performed a second time. Again, we apologize for the misunderstanding and our mistake, it certainly was not an attempt to take advantage of anyone. If you would like to discuss the situation further, please contact the Quick Lane manager, Dale Kaushagen, at dkaushagen@tenvoordeford.com

March 25, 2023

Great service! Appointment time met and the front desk staff kept me well inormed! Very appreciated. More

by centralcityjuniors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Tenvoorde Ford responded

Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

March 23, 2023

Service was as expected Mike the service advisor does a wonderful job of keeping me informed getting it done on time and getting it done for what the expected estimate is. Can’t say enough good things abou More

by dlr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Tenvoorde Ford responded

Hello! Thank you for your kind words about Mike! We appreciate your feedback and we hope to see you soon!

March 21, 2023

Our salesman George was incredible to work with. However the big sale that you had going on when I purchased my vehicle was not conducive to a good experience. The outside salesman that grabbed us w More

by chadrademacher00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Tenvoorde Ford responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

March 19, 2023

The fix is five stars, the service tech charges are shady. The way it was explained to me is, they charge $125 for diagnostics of each issue your vehicle has. For instance, if you have a sensor that’s More

by mjmartin10
Recommend Dealer
Yes
Employees Worked With
I don’t remember.
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Mar 20, 2023 -

Tenvoorde Ford responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

March 19, 2023

It is clean friendly place with quick and great service and great coffee Ford F150 More

by jasonhommerding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
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Mar 20, 2023 -

Tenvoorde Ford responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2023

Crap and you don't want to hear what I have to say about this dealership More

by markbuttweiler41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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Mar 20, 2023 -

Tenvoorde Ford responded

We are disappointed to see your low rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact David Rodriguez at drodriguez@tenvoordeford.com at your earliest convenience. We hope to hear from you soon.

March 11, 2023

I think a dealership that’s really honest goes a long way in my book. More

by me_81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Tenvoorde Ford responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2023

Mike the service person is professional and cares about my vehicle being serviced properly. He keeps me informed of progress of my vehicle while it’s being serviced. More

by strongitc
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2023 -

Tenvoorde Ford responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2023

We love this dealership. They always try to give you the best customer experience possible. More

by D.Elling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
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Mar 08, 2023 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

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