Tenvoorde Ford

Great service despite unfortunate circumstances. I brought my car in before Christmas.Great communication during the repair process. It took me four days to get a loaner. I think more thought should b brought my car in before Christmas.Great communication during the repair process. It took me four days to get a loaner. I think more thought should be put into getting loaner vehicles for customers. More

Great Service This was my first visit to Tenvoorde Ford for service on my vehicle. I was very happy with the customer service of my adviser, Mike Asperheim, and the This was my first visit to Tenvoorde Ford for service on my vehicle. I was very happy with the customer service of my adviser, Mike Asperheim, and the great service work done by Tom Martins, Jr. I will definitely be coming back to Tenvoorde when my car needs work done again. More

Close.. Communication seems to be an issue. We have brought our F550 service body truck in for routine maintenance since it was new, and use a fleet managemen Communication seems to be an issue. We have brought our F550 service body truck in for routine maintenance since it was new, and use a fleet management company for payment. In three service visits the billing has never been done correctly. We have had to call in more than once per service visit to straighten this out, one time we had to make a personal visit to the billing department. The last visit we were told the truck shop was too busy to complete the recommended tire rotation. More

Pleased with the work, Not with the customer service. Dropped the truck off for warranty work and was questioned by the mechanic on how it happened, did not like the accusations that I was towing to heavy Dropped the truck off for warranty work and was questioned by the mechanic on how it happened, did not like the accusations that I was towing to heavy of a load when my camper only weighs 4,600 pounds. and the day I picked the truck up I told them what time I would be there and when I got there they gave me the keys I went out to the truck and it was covered with ice and snow it took about 20 minutes to clean it off, it would have been nice if it would have been brought inside to melt off, I guess once you buy the truck no need to be nice to the customer, a little nice goes a long way! More

Great Experience! Caring People! I had my 2018 Ford F-150 Rustproofed. Everyone is friendly and helpful. I love doing business with Tenvoorde Ford and I'll definitely be back! I had my 2018 Ford F-150 Rustproofed. Everyone is friendly and helpful. I love doing business with Tenvoorde Ford and I'll definitely be back! More

George was very friendly and very helpful with whatever questions I had. Everyone else was very friendly and helpful as well. All my concerns were taken care of! questions I had. Everyone else was very friendly and helpful as well. All my concerns were taken care of! More

Worst scheduling system ever experienced. Ever. Worst scheduling system ever experienced. Multiple attempts to schedule service with their out-of-town call center. Then when we do get scheduled it Worst scheduling system ever experienced. Multiple attempts to schedule service with their out-of-town call center. Then when we do get scheduled it gets messed up by the schedulers who really know little about operations at the dealership because they are off-site. Mike Tenvoorde needs get this fixed, it is a failure of his personal leadership with his family's dealership. Thank goodness for Jim Niemuth who is so good at fixing and working though the issues created by dealership leadership attempting to save profits at the expense of customer service. How about employing local people on the phones, in St. Cloud, the community the supported your dealership for over 100 years. More

Excellent explaination of the work to be done. I received an explanation of the possible issues and the cost. There were no surprises. The representative was extremely knowledgeable. The service I received an explanation of the possible issues and the cost. There were no surprises. The representative was extremely knowledgeable. The service area has improved from past experiences years back. More

Well taken care of Gene and Erik did a great job taking care of us. We usually purchase several vehicles a year from them. As always ready to go when we arrive. Just Gene and Erik did a great job taking care of us. We usually purchase several vehicles a year from them. As always ready to go when we arrive. Just sign n drive! More

oil change Having a wheelchair accessible vehicle it was hard to get into Quicklane for an oil change without a 3-4 hour wait so making an appointment at the Ser Having a wheelchair accessible vehicle it was hard to get into Quicklane for an oil change without a 3-4 hour wait so making an appointment at the Service center was my only option. They took care of me promptly and I'm very satisfied with the service. More