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Tenvoorde Ford

St. Cloud, MN

4.4
1,896 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
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185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 1,896 reviews

February 13, 2021

Checkin and out was very smooth and text messages for status and completion notification was also nice. My main issue was that I had 84000 points that I could not use because they could not connect to m More

by rap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Mar 29, 2021 -

Tenvoorde Ford responded

Thanks for taking the time to leave us a review. We value the comments from all our customers and feel that any type of feedback helps us to improve. Our apologies that you were not able to use the points you had and you were not provided the report you requested. Please give us a call if there we can assist you at all in any way.

February 13, 2021

The truck had troubles that they hid from us that was very unprofessional. We took it somewhere else to get fixed didn’t trust them to do it More

by sueschmitz1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hayden Mell
Feb 22, 2021 -

Tenvoorde Ford responded

Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call so we can discuss your experience further. We look forward to hearing from you.

February 12, 2021

Barry Jensen always takes care of us. Answers our questions and is willing to go the extra mile. Calls back quickly would highly recommend. Thanks Barry More

by JJWALEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Tenvoorde Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful!

February 12, 2021

My car has been on recall over and over. I did not know there was a buyback until recently. I had the shudder fixed 3 times already and the transmission module just recently. There are less than 37000 mile More

by CBFIEDLER
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane was awesome, the car runs great now and hope it stands up this time. The problem I see is that you keep replacing the same defective part with the exact same defective part.
Feb 19, 2021 -

Tenvoorde Ford responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

Feb 19, 2021 -

CBFIEDLER responded

It’s not the visit that I was unhappy about. It is the car. A person spending that large amount of money should be able to have confidence that a new vehicle will give them at a minimum of 100,000 miles. My escort I purchased from you new gave me almost 200,000 before I gave it to my son. My husband bought a ranger and is still driving it at almost 200,000. We take care of maintenance on our vehicles. Dane was very helpful, the problem is the car. I feel that the transmission module has been out a long time and never addressed until the car went crazy on the road. Kudos to Dane who was extremely helpful. The car runs fine now so I cannot give a service rating as I have not put even 200 miles on it yet.

February 12, 2021

The service was great! I was pleased with the turnaround time. Not sure what else to say. The waiting area was clean and pleasant environment. More

by HWILFEHRT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Feb 18, 2021 -

Tenvoorde Ford responded

We're always here with the same great service whenever you need service or another vehicle!

February 11, 2021

I’ve been in several times for basic maintenance on my car and each time has been great. Barry has been my service tech since my first visit years ago and provides outstanding service and communication. More

by TARYNNESBIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience!

February 09, 2021

Great to work with, brought truck in for recommended service on transmission and brake line service. Quoted 2 -hrs was out in 1.5. Thanks! More

by sbweidner02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
Mar 29, 2021 -

Tenvoorde Ford responded

Thanks for the great review. We value your opinion and hope to see you again soon.

Mar 16, 2022 -

sbweidner02 responded

Absolutely!

February 06, 2021

Went to there special event then they started talking about is getting a new vehicle. Then it was they needed our debit card for something to verify something didn’t get ran but when asked for it back th More

by fischerjosh2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lundgren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Tenvoorde Ford responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We are truly sorry for any inconvenience this may have caused. If you have any further comments or concerns about the situation, please don’t hessite to contact us.

February 05, 2021

I felt the service was too notch and found the technicians to be knowledgeable and professional. The check in and check out process was fast and the complimentary ride was excellent. More

by dahrenholz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
Mar 29, 2021 -

Tenvoorde Ford responded

Thanks for the excellent review and kind words about our technicians. We appreciate you taking the time to leave us some details on your visit. Thanks again for choosing Tenvoorde Ford.

February 03, 2021

Excellent service! Jim was outstanding..He kept in the loop on want was going on with the repairs to my 2015 Ford F-150. He’s a good with communication. Thanks More

by MJBRAULICK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jade Aanenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Aanenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Niemuth
Feb 04, 2021 -

Tenvoorde Ford responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the feedback. We strive to give our customers the best service experience possible!

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