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827 Reviews of Temecula Valley Toyota - Service Center
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June 06, 2025
I have not had many good experiences in the past with the service department at other dealerships. I have been looking for a dealership that not only cares about my vehicle but also cares about the customer. service department at other dealerships. I have been looking for a dealership that not only cares about my vehicle but also cares about the customer. Temecula Valley Toyota made me feel like I was in the right place. My service advisor, Jorge Cruz, was absolutely great! He was knowledgeable about the work needing to be performed on my vehicle. However, the thing that impressed me the most is that my he was very friendly and respectful of my time. Top shelf customer service is hard to come by these days and Temecula Valley Toyota nailed it for me. I was impressed. I think that I found my new home for service. Thank you, Jorge. More
by jim.morgan
Employees Worked With
June 01, 2025
Not the best at customer service, been coming for years and employees at the cs desk seem more interested in visiting with each other or their phones. and employees at the cs desk seem more interested in visiting with each other or their phones. More
by fletchaka
Employees Worked With
May 09, 2025
I love my car. It is very comfortable and I have had no problems. It was easy to keep it maintained as they send reminders. It is very comfortable and I have had no problems. It was easy to keep it maintained as they send reminders. More
by Christykrause5
Employees Worked With
May 07, 2025
I am always pleased with the professional and knowledgeable staff and service i receive for all my vehicles. Thr prompt and courteous way all your employees handle themselves is commendable. knowledgeable staff and service i receive for all my vehicles. Thr prompt and courteous way all your employees handle themselves is commendable. More
by fas469
Employees Worked With
April 23, 2025
The service is very quick, I was there for only 45 minutes. The service person, Syclalli Olivares was very courtesy and answered my questions very thoroughly. This is my almost 4 years of bringing m minutes. The service person, Syclalli Olivares was very courtesy and answered my questions very thoroughly. This is my almost 4 years of bringing my car for service. More
by jeab
Employees Worked With
April 18, 2025
The customer service person, Alex is EXCELLENT! He kept us informed all the way through the process....our car is GREAT again He kept us informed all the way through the process....our car is GREAT again More
by vicky@totallywiredinc.com
Employees Worked With
April 05, 2025
I love bringing my Toyota to this dealership for service because they always excellent work here. because they always excellent work here. More
by Rafael Martinez
Employees Worked With
March 28, 2025
Vanessa was great, explained everything. Anthony took my truck and brought it back very professionally. Anthony took my truck and brought it back very professionally. More
by Eversfamily
Employees Worked With
March 22, 2025
Service people are friendly and helpful. Work done as requested and on time. The Service waiting lounge is terrible Work done as requested and on time. The Service waiting lounge is terrible More
by cafe22
Employees Worked With
March 12, 2025
After 6 visits to the lot over a window that shutters when rolling down on my 6 month old Tacoma, they say that they can do nothing. 3 times, they told me it was fixed (or they cannot duplicate the issue when rolling down on my 6 month old Tacoma, they say that they can do nothing. 3 times, they told me it was fixed (or they cannot duplicate the issue) when it is still not working correctly. Two of those times, including last Saturday, the window shuttered while rolling down while I was still on the lot. Both of those times, I called out service advisors to observe the persistent issue. Last Saturday the service advisor even recorded the issue on his phone. I thought carmakers were required to honor the warranties that their vehicles come with. Also, how is it possible for a team of technicians and the service manager to be unable to duplicate an issue that I can show them persists before I even drive the vehicle off of the lot? Then, they report to Toyota that they cannot duplicate the problem so Toyota is leaving me high and dry. This is very disappointing. I love the truck and do not think expecting it to work properly is too much to ask for. I am not happy being blown off by those tasked with ensuring the vehicles they service function properly, which has now happened several times. More
by jld48
