Temecula Valley Toyota - Service Center

After 6 visits to the lot over a window that shutters when rolling down on my 6 month old Tacoma, they say that they can do nothing. 3 times, they told me it was fixed (or they cannot duplicate the issue when rolling down on my 6 month old Tacoma, they say that they can do nothing. 3 times, they told me it was fixed (or they cannot duplicate the issue) when it is still not working correctly. Two of those times, including last Saturday, the window shuttered while rolling down while I was still on the lot. Both of those times, I called out service advisors to observe the persistent issue. Last Saturday the service advisor even recorded the issue on his phone. I thought carmakers were required to honor the warranties that their vehicles come with. Also, how is it possible for a team of technicians and the service manager to be unable to duplicate an issue that I can show them persists before I even drive the vehicle off of the lot? Then, they report to Toyota that they cannot duplicate the problem so Toyota is leaving me high and dry. This is very disappointing. I love the truck and do not think expecting it to work properly is too much to ask for. I am not happy being blown off by those tasked with ensuring the vehicles they service function properly, which has now happened several times. More

Other than the extremely long wait, it was great. The employees were nice and tried to be understanding. The employees were nice and tried to be understanding. More

fastest service I have every experience and follow up and keeping me informed when service was completed keeping me informed when service was completed More

Usually pretty fast with oil changes etc. Very slow last time. Seems like they’re trying to upsell maintenance items too. Maybe price your cars lower so you don’t have to make up revenue thro Very slow last time. Seems like they’re trying to upsell maintenance items too. Maybe price your cars lower so you don’t have to make up revenue through the service department. More

Temecula Valley Toyota is the only dealership that I will take my truck in for service. Top notch at all times. take my truck in for service. Top notch at all times. More

Very organized service visit. It was well planned and executed. Pleasant advisor and clear communications It was well planned and executed. Pleasant advisor and clear communications More

My service was quick, easy, and reasonable. My service advisor explained what was needed and the cost of the work. I was very happy with the results. My service advisor explained what was needed and the cost of the work. I was very happy with the results. More

Customer Service Care, Repair Honesty Well Done, and Quickness of Service. Highly recommend the maintenance service department. Quickness of Service. Highly recommend the maintenance service department. More

Prompt, courteous people, kept informed of service status, work completed on time. Chris Szotyori was terrific in explaining and showing pics of problem and work necessary to correct it. status, work completed on time. Chris Szotyori was terrific in explaining and showing pics of problem and work necessary to correct it. More

Shaw was my technician and he did a wonderful job of keeping me informed and answering all of my questions and my service appointment didn’t even last as long as I anticipated! Thank you Shaw! keeping me informed and answering all of my questions and my service appointment didn’t even last as long as I anticipated! Thank you Shaw! More