Temecula Valley Lexus - Service Center

Scheduled an oil change in advance at 8:30am. Did take just over two hours to complete but that also included a free car wash. Dealership had comfortable couches and snacks/drinks for customers w Did take just over two hours to complete but that also included a free car wash. Dealership had comfortable couches and snacks/drinks for customers waiting More

Friendly and professional to all customers Clean lobby and waiting area Enjoyed the coffee and snacks and waiting area Enjoyed the coffee and snacks More

I appreciate that Richard remembers me and always pleasant and willing to answer my questions pleasant and willing to answer my questions More

Nice new facility. Just moved from San Jose area and happy to have a first class facility close to our new home. Just moved from San Jose area and happy to have a first class facility close to our new home. More

Service representatives were pleasant and very helpful. My technician listened to my problem and was able to provide a simple solution. Great job! My technician listened to my problem and was able to provide a simple solution. Great job! More

First time working with Rick kept me informed and had my car ready when i came back car ready when i came back More

The compliment 10,000 mile maintenance service is very satisfactory, the service advisor is very knowledgeable and courteous. satisfactory, the service advisor is very knowledgeable and courteous. More

I brought my TX500h in for a 5000 mile service. No one told me that there was a recall on my vehicle until after I picked it up. It would’ve saved me a lot of hassle with purchasing transportation No one told me that there was a recall on my vehicle until after I picked it up. It would’ve saved me a lot of hassle with purchasing transportation and time booking a second appointment. I prearranged the recall appointment and when I brought it in, there wasn’t a loaner scheduled for me. They found me a es sedan that wasn’t even close to the quality of my vehicle. I did appreciate Mike explaining a few tech issues that will help me use my car on a daily basis. Thanks Mike! More

Peaceful ambiance and efficient service. I appreciate the short wait times. My only concern is that the younger staff always appear to be annoyed or bothered to help whereas the more seasone I appreciate the short wait times. My only concern is that the younger staff always appear to be annoyed or bothered to help whereas the more seasoned employees are patient and attentive. I should add that I am under 50, so I do not think this is an ageism issues but rather an opportunity for professional development for the younger (in age) or newer team members. More

Richard there is really helpful and provides honest work estimates and is very knowledgable. They provided a loaner ES hybrid that was pretty neat to drive around. I also love how they provided videos of th estimates and is very knowledgable. They provided a loaner ES hybrid that was pretty neat to drive around. I also love how they provided videos of the inspection and the technician had really good feedback. I never seen this before in any repair place or dealership and was impressed! Thanks alot for getting the recall done Lexus! Amazing job. More