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503 Reviews of Temecula Valley Lexus - Service Center
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July 12, 2025
Temecula Valley Lexus has mastered the check in, do work, and check out process. They got me an appointment quickly, did my oil/filter change and even sent a video of the multi-point inspection. They have my and check out process. They got me an appointment quickly, did my oil/filter change and even sent a video of the multi-point inspection. They have my trust. More
by Pappahubby
Employees Worked With
July 12, 2025
Having service with the dealer alway peace mind that may carry is in good hand I have to say Richard my service advisor is wonderful and I’m very happy with his help and advice thank you Richard carry is in good hand I have to say Richard my service advisor is wonderful and I’m very happy with his help and advice thank you Richard More
by mill4u52
Employees Worked With
July 11, 2025
Dealership is basically first class. However…... The “Hunter Wheel Alignment Check System” is poor at best. Never works when I drive across it. If you have to go a certain speed ( However…... The “Hunter Wheel Alignment Check System” is poor at best. Never works when I drive across it. If you have to go a certain speed (say 6 mph) for it to work, then post a sign. Also it needs to sync with the monitors inside. Not the case last Tuesday. Seat covers need to be placed automatically along with temporary floor mats in the interior…. I had to ask for both. The interior door sill on the drivers side was filthy with shoe sole marks when the car was brought up to be delivered after service. Adam was gracious enough and apologetic to clean it up for me. This showed a lack of attention to detail from someone in the backstage service area. Not what I would expect from Lexus. There also needs to be a way to download and save the video the technician takes of the undercarriage. It only seems to be visible in the dealership. It would have been nice to show it to my wife when I got home. That would have been helpful to illustrate to her why I take the car to Lexus for a simple oil change. I understand the policy pertaining to secondary front floor mats. But, the secondary mat was laid out across the back seat leather, not in the trunk as the notice on the dash indicated. I didn’t appreciate the floor mat being laid on the seat. Attention to detail and continuous quality improvement is paramount to success and customer satisfaction. More
by Steve
Employees Worked With
July 09, 2025
Almost three years going to TV Lexus, and very happy with the service, sales staff, support/service team, and parts dept. Always friendly visit, and zero hassles. the service, sales staff, support/service team, and parts dept. Always friendly visit, and zero hassles. More
by SimChris
July 04, 2025
I had a a very pleasant experience at my most recent service appointment! Adam and the service manager took great care of me! 10/10! service appointment! Adam and the service manager took great care of me! 10/10! More
by Lexusdriver1
Employees Worked With
July 03, 2025
Vey professional, delivered what was promised and did so in a timely manner with updates. in a timely manner with updates. More
by john
Employees Worked With
July 03, 2025
Beautiful facility with friendly staff. Nice waiting area with complimentary coffee, drinks and snacks. Enjoyed my experience. Nice waiting area with complimentary coffee, drinks and snacks. Enjoyed my experience. More
by JJBrookie
July 03, 2025
2nd time in a row that I've had an issue with a simple oil change service (hence no 5 stars); however, in both cases the staff did a fine job of correcting the issue and making it right with me.. thus, 4 oil change service (hence no 5 stars); however, in both cases the staff did a fine job of correcting the issue and making it right with me.. thus, 4 stars and trending up! More
by gynot
Employees Worked With
June 29, 2025
The only negative thing I have to say about it is when I dropped my car off, and I was getting a free loaner, Emily said I would have to wait less than 10 minutes for them to pull the rental car up (I had a dropped my car off, and I was getting a free loaner, Emily said I would have to wait less than 10 minutes for them to pull the rental car up (I had already filled out all the paperwork online).. Apparently she forgot me because 45 minutes later I went up to the desk to ask where my car was. At that point, she went and got it for me. I have, however, had great experiences in the past. She was very apologetic and nice to me though. More
by donacolo1
Employees Worked With
