Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Temecula Valley Lexus

Temecula, CA

Overview
Reviews
Vehicles
4.9
591 Reviews
Call Dealership (951) 234-0051
View Awards

42081 Dlr Drive

Temecula, CA

92591

Directions

By Type

Showing 591 reviews

December 21, 2024

Peaceful ambiance and efficient service. I appreciate the short wait times. My only concern is that the younger staff always appear to be annoyed or bothered to help whereas the more seasone More

by nicol.howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
December 20, 2024

Great dealership and staff. Unless they're extremely busy, normal wait times on vehicle service average about an hour and half or so. So happy this location was built to serve m More

by islandboy713
Recommend Dealer
Yes
Employees Worked With
Most, if not all, service consultants there
Report | Print
December 17, 2024

Not trustworthy. They use illegal tactics to get you to the dealership. Once you are there, they change your plan and then make promises they do not keep and they a More

by Winter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wayne Bosley and Cecilio Garcia
Report | Print
Dec 20, 2024 -

Temecula Valley Lexus responded

After speaking to you the other day, I did some further investigation regarding your experience. I tried talking to you on the phone today, but you did not want to listen and kept threatening me and then hung up. First, regarding your bait-and-switch allegation. You told me the original new Lexus you inquired about on 12/09 (the last 4 of the vehicle ID is A621) was sold the day before you came in. That is not the case, in fact, your salesperson told you the car was allocated to us but was still in build status and has not arrived. As of today, 12/20, that same vehicle is still not at our dealership, so the vehicle you mentioned that we baited you on and switched you to another car will be available (as of today) when it arrives. You decided to come into the dealership and our salesperson showed you a similar model Lexus that we had in stock, but it was more than you wanted to spend so he showed you a 2024 certified pre-owned vehicle. After giving you a substantial discount that you told me was a very good deal, you decided that you did not want the vehicle because you wanted the alarm included. Unfortunately, they could not go any lower, so you decided not to move forward with the purchase. We voided the deal and credited back your credit card. I have all the documentation that was presented to you online and in person. I am sorry we could not make the deal, and I apologize for your perception of what transpired but as I told you on the phone, I can show you everything we have that is consistent with what everyone told me including yourself and there is absolutely no bait and switch, and everything was presented up front with full transparency. Regards, Tom Rudnai President

December 11, 2024

Very dependable dealership. They strive to have great customer care and the coffee is awesome! More

by gjwalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Dec 12, 2024 -

Temecula Valley Lexus responded

We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face. Hope to see you again! Regards, Tom Rudnai President

December 10, 2024

The TV Lexus Service Team took care of our vehicle's annual MX rqmnt. Courteous, Helpful and Efficient. Work was done quickly and I could watch the work being done in real time. Outstanding! We will de More

by matt.delaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Dec 11, 2024 -

Temecula Valley Lexus responded

We're glad to hear that you had such a positive experience with our service team. Your satisfaction is our priority, and we look forward to serving you again for all your vehicle maintenance needs! Regards, Tom Rudnai President

December 10, 2024

The entire team at Temecula Valley Lexus is awesome. They're professional and very helpful. Adam was able to get me a courtesy loaner VERY last minute at 4:55 pm on a Friday for the very next morning. More

by beckerdev1969
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Dec 11, 2024 -

Temecula Valley Lexus responded

Customer satisfaction is our main goal, and it pleases us to hear of your service experience with Adam! We hope to see you back here again! Regards, Tom Rudnai President

December 10, 2024

Everyone at Lexus is very nice and always willing to take the time to answer any questions More

by Linda Ruble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Dec 11, 2024 -

Temecula Valley Lexus responded

Linda, Providing great service and support is our priority, and we appreciate you recognizing our efforts! We hope to hear from you again! Regards, Tom Rudnai President

December 07, 2024

Adam he is work at customer auto service he is very nice person and great service he is number one More

by Kobeha 2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Dec 08, 2024 -

Temecula Valley Lexus responded

Our team strives to provide exceptional service, and it’s wonderful to know that Adam made your visit memorable. We hope to see you again! Regards, Tom Rudnai President

December 03, 2024

Always professional courteous and timely, Adam is my service manager and he’s a great person to deal with, he always listens and does what’s asked. More

by giordano350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Dec 03, 2024 -

Temecula Valley Lexus responded

You deserve nothing but the best, and we're glad to know Adam always provides you with nothing less than that! We can't wait to see you again! Regards, Tom Rudnai President

December 02, 2024

I recently purchased a 2025 Lexus NX350h from Temecula Valley Lexus and I could not be happier with the service I received. I love my new car and highly recommend this dealership! More

by Andrea R.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Quinn, Cecilio Garcia, Jennifer
Report | Print
Dec 03, 2024 -

Temecula Valley Lexus responded

Andrea, It's wonderful to see that our team got you into a new NXh! Your business and time are much appreciated! We look forward to working with you again! Regards, Tom Rudnai President

1
2
...
60