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27 Reviews of Paradise Buick GMC - Service Center
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November 28, 2024
Awful. Fred Hayes service manager needs to be fired along with his service staff. What a shame, used to have excellent service. Fred Hayes service manager needs to be fired along with his service staff. What a shame, used to have excellent service. More
by rcklgndalice
Employees Worked With
Current staff in service including Fred Hayes., Cody Santana
May 05, 2023
I would honestly give a higher review due to the sales experience, our salesman was super helpful and not pushy. He understood that he wasn't selling a vehicle, rather just the middle man as the sale was experience, our salesman was super helpful and not pushy. He understood that he wasn't selling a vehicle, rather just the middle man as the sale was decided before coming into the dealership. The downside of a purchase is the "market markup", I was able to negotiate the removal of the $5,995 dealer mark up and then some, goes to show that their is a lot of wiggle room on price. The service departments around the entire area has gone done in performance and this dealership is no exception. Stacking service appointments on top of one another, making customers wait longer for simple services. I got floor mats installed, you can't just give them to me, I paid for them. I waited 3 hours to put in floor mats! Too it off, the service advisor (Jai) didn't even know he was assisting me today, the assigned service advisor was present. This led to more delays. He was completely caught off guard and doesn't know what he is doing. While waiting in the service waiting room, I was brought into the service area to pick up my vehicle, Jai handed me keys and told me I was good to go, I looked and my vehicle wasn't present, he handed me someone else's keys to a totally different vehicle. After being called up, I still waited 25 minutes for my vehicle. Even the service manager is a tool, I would steer clear unless a less than desired outcome is needed. Thank goodness that none of the service has to be done at this dealership to maintain a warranty. If you have tons of time to waste, poor customer service and disorganization, this is the place for you. In the end, no work as done to my car after sitting for 3 hours. More
by Jimbob361
Employees Worked With
Jai
February 10, 2023
The service department does not give each of their customers with the same eagerness to please as they do others. I have had multiple issues with this dealership starting with Emerson being very rude customers with the same eagerness to please as they do others. I have had multiple issues with this dealership starting with Emerson being very rude and unprofessional when I told him that I was upset he had my car for so long waiting on parts and didn't call me to keep me updated. So I switched advisor's to Micheal. I had to bring my car back because my transmission was STILL acting up and they sold me a new one for $500 (minus insurance). That process took 1.5 months for me to get my car back. Then when I finally got it back, my car would violently shake when accelerating. So I had to bring it back and they said they fixed it. THEN THE SHAKING GOT WORSE! So I recorded it so they couldn't dismiss my concerns again. So after bringing my car back for the 3rd time, they finally fixed it enough for me to drive it. YES, I'm still having transmission issues. Then today I brought my car in for an oil change, tire sensors to be fixed, and tire rotation. I ask Micheal how long will this take and he said around 2 hours. At 1.5 hrs I got a call from him telling me the car was ready. So I walk back to the dealership and my main complaint wasn't completed. My tire sensors weren't taken cared of because he said that it needed to be replaced. I asked why didn't you ca me and tell me that so I could have said go ahead and do that. He said he just saw it. WHAT? Not to mention they found an oil leak and they didn't tell me about that either. I had to read it for myself on the invoice. I brought my car to the dealership because they are the professionals. Unfortunately, I am not worth the extra thought. I will find somewhere else to go where I feel heard and not toned out. More
by mrsjean01
Employees Worked With
Micheal, Emerson , DAS Reputation Management
December 19, 2022
Everytime I take my car for service there I get terrible service. Service writers are rude and don’t seem to care when you are talking to them. When you drop off your car you have to wait for them to call y service. Service writers are rude and don’t seem to care when you are talking to them. When you drop off your car you have to wait for them to call you can't speak with them in person. Then when I call to get an update they can never take the call and don't call you back. More
by Briancrys1
Employees Worked With
Shawn
September 20, 2022
Please read before considering a vehicle at Temecula Valley Buick GMC. I purchased my BRAND NEW 2022 GMC Sierra 2500 AT4 sight unseen in the first week of August 2022. Beautiful truck, 86K MSRP, in Valley Buick GMC. I purchased my BRAND NEW 2022 GMC Sierra 2500 AT4 sight unseen in the first week of August 2022. Beautiful truck, 86K MSRP, in high demand, I was very excited. The very next morning, I noticed that my navigation was not working due to SD Card Error. They mentioned that the team most likely forgot to configure or install the SD Card in the truck. Not a huge deal - I took the truck in a couple days later for the service team to install the chip / resolve my problem. This is when my customer experience went from positive to beyond poor. They informed me that this truck has a known software defect 22-NA-127 / PIT5913A, which they failed to disclose when I closed on the vehicle $94K out the door. After speaking with the Service Director, Phillip Candido, he advised me to open a case with GMC. 45 Days later, 10 hours on the phone, and my case being escalated, the only thing GM Customer Service can tell me is that they are working on the fix, but are not willing to compensate me any way or buy back my truck so I can have a vehicle that has all of the buying attributes working. So, it is my fault that I purchased one of the trucks that has this defect... Phillip informed me that he would be able to give me a one month reimbursement, which is a great gesture, and that his District Manager approves these nearly 100% of the time. Well today, Phillip calls me back and informs me that his General Motors District Manager denied this 1 Month Reimbursement ($956) and said he can, however, give me a couple hundred dollars of credit to the accessory store on-site. I denied the credit, I much prefer to voice my opinion. Lesson to be learned, this dealership will happily take your money and quickly turn their back on you as a customer. I hope this is helpful for anyone looking to purchase a Buick or GMC from this dealer. There are 3 locations in North County (Escondido and Carlsbad), drive the couple extra miles and be treated the right way. Happy Car Buying! More
by landon_gk
Employees Worked With
Phillip Candido
December 22, 2017
Good but not as good! Not as friendly as in the past, almost callous attitude. Also did not receive a call letting me know my vehicle was done. Drove by dealership and saw Not as friendly as in the past, almost callous attitude. Also did not receive a call letting me know my vehicle was done. Drove by dealership and saw vehicle parked in parking lot. None of this would have happened in the past. More
by Jjg14347
Employees Worked With
Nick is normally who I deal with. Not this time.
November 15, 2017
Service with a smile Every time I take my wife's car in for service Nick Pellegrino is always friendly and helpful, He takes care of any issues with our Buick Verano, I wo Every time I take my wife's car in for service Nick Pellegrino is always friendly and helpful, He takes care of any issues with our Buick Verano, I would highly recommend Nick and the service team Paradise Buick GMC. More
by HappyVeranoowner
Employees Worked With
Nick Pellegrino
November 04, 2017
No hassle warranty repair The problem I came in for was taken care of within a reasonable time. Parts needed to be ordered and since my car was under warranty, they gave me a l The problem I came in for was taken care of within a reasonable time. Parts needed to be ordered and since my car was under warranty, they gave me a loaner overnight. Everyone that I dealt with at the dealership was courteous and professional. More
by David G California
Employees Worked With
Cody Santana
September 29, 2017
Excellent Service Service Manager Nick was personable, efficient, courteous and helpful. He suggested I have other services performed but was not rude when I declined. Service Manager Nick was personable, efficient, courteous and helpful. He suggested I have other services performed but was not rude when I declined. The girls in payment center were friendly and efficient as well. Love Paradise GMC More
by Barbara Tolton
Employees Worked With
Do not remember the girls in service payment area., Nick Lopiccolo
