Temecula Valley Buick GMC

I have waited almost a week to let my initial anger take over this review, as I'm sure it would've just been full of incoherent expletives. Below is me venting my frustration on this ridiculous saga. You co over this review, as I'm sure it would've just been full of incoherent expletives. Below is me venting my frustration on this ridiculous saga. You could either read it and join along, or just take my word for it, choice is yours! Long story long, mid July I contacted this dealer while on vacation to make a deal on a high demand vehicle that I was willing to fly 500 miles to pickup. A confirmed deal was done via email (deal sheet accepted) with the agent, Isaac. Yay! The next morning, Isaac calls and tells me "I'm sorry, your car was sold last night." How is that possible I ask. "I don't know, I'm sorry another agent sold it" was the response. Either very shady sales tactic, perhaps using my deal to make the other deal, or just general incompetence within the sales department. In my obvious frustration, Isaac tells me there was another car in transit that I could make a deal on that would be there within 3-5 weeks paying the same amount as my original vehicle, as I was somehow expected to not realize that this car was actually cheaper. Upon push back on this, Isaac agreed to lower the price (though still paying above MSRP). Great, again, signed off on this car now with a $500 DEPOSIT. Isaac assures me the vehicle is mine in the system with the deposit. Waited a couple of weeks, Isaac reaches out via text once giving a timeline update, and that they were still waiting. Come now to 5 days ago, after a full week of trying to get updates from Isaac with no response and then calling and speaking with someone else to get an update, I finally get a call back from Isaac's manager, Rico. Sir, I apologize this car is no longer available, it was already sold. TWO deals, ZERO car. They kept my money for a 5 weeks and I never even had the car. This time, the excuse was a mistake on a sales person's side that they did not enter in the system that the car was already reserved as it NEEDS TO BE DONE EACH MONTH. Wow! Nobody figured this out until 5 weeks later? In my anger as to how come Isaac never responded to emails over the last couple weeks, Rico said he did. HE DID NOT. If he had, he would have maybe seen the fact that I did not actually have the car reserved? I offered to send over my emails that were not responded to, this was ignored. Rico understood my anger but continued to defend Isaac. Again, either shady sales practices, or incompetence, take your pick. Now, as it stands, Rico has offered ANOTHER vehicle with NO estimated time of arrival and get this, I can pay MSRP for my trouble. Was told they could refund my deposit or transfer my deposit over to this vehicle, which now based on my experience, I expect to arrive in 2024 and be already sold 7 times over. At least my deposit came back fast as lighting. Though I can laugh at this absolute absurdity, in seriousness, I get it's a seller's market. Hence me willing to fly 500 miles and wait 6 weeks. But there is a difference when you're taking advantage of people and their money. They will swear that this is not the case and maybe it's not. If it isn't, then you need to make some changes in your sales department instead of wasting 6 weeks of their potential customers' time while holding their money. I'm not sure there isn't a reason to report this to the FTC. Maybe that's the next step! More

My 2017 Yukon has been in 5 times for erratic transmission shifting. Still have the same issue, I get a different excuse every time we get it back. They have replaced multiple parts and nothing h transmission shifting. Still have the same issue, I get a different excuse every time we get it back. They have replaced multiple parts and nothing has been resolved, just got my vehicle repaired again and now I have rock chips in my vehicle from them test driving it. Awful Service!!! More

My nephew took his 2018 gmc in to be fixed. 2 weeks they had it. Got back 2 days Ago. Stalled on freeway again today had it. Got back 2 days Ago. Stalled on freeway again today More

Temecula Valley Buick GMC sold me a trade-in vehicle with pre-existing mechanical issues. There were some issues that existed that were not uncovered at time of sale. The vehicle was sold "As-Is" so caution pre-existing mechanical issues. There were some issues that existed that were not uncovered at time of sale. The vehicle was sold "As-Is" so caution any buyers to do an independent inspection prior to purchase. Gary Woodcock when contacted about this issue actually stepped up and helped to resolve the issue showing a best in class customer service. More