Temecula Valley Buick GMC

Waited 2 hours and vehicle wasn't serviced. Had an 11 am appointment for an oil change and recall service with Nick Pellegrino, the service advisor. Nick promised the vehicle would be ready by Had an 11 am appointment for an oil change and recall service with Nick Pellegrino, the service advisor. Nick promised the vehicle would be ready by 1:15 pm. I waited 2 1/2 hours at the dealership only to find out from Nick that they hadn't even started the service on my vehicle (not even the oil change). How can you be a service advisor and not even know the status of the vehicles that you are in charge of?! Absolutely horrible service and I would not recommend him to anyone. Additionally I was told by Nick that a manager would be contacting me, and that hasn't happened. My family has bought numerous vehicles from this location and will no longer recommend it to anyone! More

Just really nice and friendly people I like the dealership a I just really like the service they're really awesome, wonderful and we want to personally thank all you guys for your hard work thank you very much. I just really like the service they're really awesome, wonderful and we want to personally thank all you guys for your hard work thank you very much. More

Stuart Sherfey Great service, upfront answers and excellent communication via text and email. Glad we met Stuart and the GMC team! Paperwork was quick and they answe Great service, upfront answers and excellent communication via text and email. Glad we met Stuart and the GMC team! Paperwork was quick and they answered all my questions/concerns. More

The Right Stuff Cody and the rest of the staff were professional and did all the right things. The service and experience was outstanding, The work on my vehicle wa Cody and the rest of the staff were professional and did all the right things. The service and experience was outstanding, The work on my vehicle was done with your usual very high standards. I congratulate and thank you for the way you do business. More

You know more than they do. I went to this dealership to have my Allison Transmission serviced and I cane away with THE worst service experience of my life. Cody assured me that I went to this dealership to have my Allison Transmission serviced and I cane away with THE worst service experience of my life. Cody assured me that the correct fluid would be put in my transmission, " we put in what the manufacturer recommends...". Not in my case. Allison recommends a TES-295 or equivalent fluid for my transmission, they put in Dextron 6. I showed Cody two different Service Bulletins FROM Allison that stated, "simple exposure to Dextron 6 can cause degradation to the seals utilized in early(2000-2005) Allison 1000 transmissions!!! Cody, nor Jesse the Service manager would remove the fluid from my truck voluntarily. Armed with two bulletins from Allison, they basically told me to pound sand. I wound up paying another $320.00 to have the correct/approved TES-295 (purchased directly from Allison) fluid put in my truck. I would advise all DURAMAX enthusiasts to seek out knowledgeable service elsewhere. More

Vehicle purchase The transaction was conducted with efficiency and courtesy and the outcome was agreeable in all respects. All personnel were professional as well as f The transaction was conducted with efficiency and courtesy and the outcome was agreeable in all respects. All personnel were professional as well as friendly. I have dealt with Paradise personnel for several years at the Chevrolet-Cadillac facility and Their pleasant professionalism is the reason I chose to make another purchase with Paradise. More

Excellent Customer Service Very friendly staff, Quick turn around. Dependable and quality driven. Customer satisfaction is very important to them. Nick is always a pleasure to Very friendly staff, Quick turn around. Dependable and quality driven. Customer satisfaction is very important to them. Nick is always a pleasure to deal with. More

Paradise Buick, Temecula, CA--NOT TRUSTWORTHY! This dealership (Paradise Buick GMC, Temecula, CA) left me feeling so disgusted that I will NEVER buy another vehicle from them! Someone in their serv This dealership (Paradise Buick GMC, Temecula, CA) left me feeling so disgusted that I will NEVER buy another vehicle from them! Someone in their service dept. (my belief is it was the female service consultant who drove my car into the service bay) stole items out of my new Buick when I took it in to have service done. No proper investigation was done and they just blew it off like it was nothing. Well, I don't take it as NOTHING, in fact I take theft VERY SERIOUSLY and should have reported it to the police. Now I don't feel like I can ever trust this dealership again. These things trickle down and affect every person working there, because it eventually means loss of sales. In the future when I need to take my car into Paradise Buick GMC for any service work, I will strip it of EVERY ITEM inside of the car and the trunk. More

shout out to the maint team! It makes people happy to invest in a new car, however when your tire is low the first day you drive it it makes one sad..so I immediately called Carly It makes people happy to invest in a new car, however when your tire is low the first day you drive it it makes one sad..so I immediately called Carly H my service consultant and she had me in the same day! They gave me a loaner to get to work, ordered a new tire and I picked up my new vehicle that same day after that at no charge and replaced my tire!..so every step from the purchase to maintaining my new ride was fully supported by the Buick GMC family..cant wait for my first oil change!! Thank you all so much for your detailed guest service!! More

Happy New GMC Terrain Owner Our experience at Paradise GMC was great. Mark & ALL of the Gentleman that assisted us with our purchase were Amazing. Love my new GMC Terrain. Our experience at Paradise GMC was great. Mark & ALL of the Gentleman that assisted us with our purchase were Amazing. Love my new GMC Terrain. More