Tejas Toyota

Excellent service! Always friendly and all ways honest with price of service. Never adding more than needs to be done. I always get a red carpet service. with price of service. Never adding more than needs to be done. I always get a red carpet service. More

I have 3 years with my car and I Keats have done service in Toyota Don Mcgill... but today I went to Tejas Toyota because it was near there ... it took 3 hours to make a simple oil change but before that t in Toyota Don Mcgill... but today I went to Tejas Toyota because it was near there ... it took 3 hours to make a simple oil change but before that they told me that the Oil drain screw was broken and I they recommended to change it by buying a kit or changing the carter. It is the most ridiculous and illogical thing I've heard and all for going to that dealer that apparently the mechanics are trained to say that nothing works and the customer decides whether or not to change the part😡 More

Live in Trinity Tx but drive to Humble because of your service department. DON Waters always make sure I'm taken care of in a timely matter because it's a 3 hour drive round trip. Great Service service department. DON Waters always make sure I'm taken care of in a timely matter because it's a 3 hour drive round trip. Great Service More

Good service. Car needed some type of oil valve equipment. Sales representative was cordial and knowledgeable. Enjoyed walking around and looking at cars/trucks i Car needed some type of oil valve equipment. Sales representative was cordial and knowledgeable. Enjoyed walking around and looking at cars/trucks in the showroom. More

Kim Hardin is the key to outstanding service. Organized, timely, technical support, Kim Hardin!Kim Hardin Kim Hardin sets the appointment to a customer’s schedule then follows through with all the Organized, timely, technical support, Kim Hardin!Kim Hardin Kim Hardin sets the appointment to a customer’s schedule then follows through with all the customer requirements. My vehicle is a Land Cruiser. More

Irreplaceable I've given the rating review of 5-star because they treated me like family they were open they were honest they work to help me and work with my credi I've given the rating review of 5-star because they treated me like family they were open they were honest they work to help me and work with my credit which is not so great they were accurate empathetic my sales guy Al was pretty great too he was honest and kind friendly. It was just a great experience and there are very very good people working there they laugh they're just that just just a family and when you buy a car from them I believe you are their part of their family I know they become part of mine God willing I want to him to bless them and God willing I'll be able to pay my car off and be the person that was able to purchase the car and make it mine cuz it's beautiful God bless all at Tejas Toyota of Humble Tx. More

Normal upkeep I love the people at Tejas Toyota. They're good at what they do and always make me feel like a valued customer. I take my Toyota there for whatever I love the people at Tejas Toyota. They're good at what they do and always make me feel like a valued customer. I take my Toyota there for whatever it needs. More

They do a good job don’t remember name I love the way they greet you and take your vehicle to be serviced Great continue doing the job to please your customer plus waiting time where you wa I love the way they greet you and take your vehicle to be serviced Great continue doing the job to please your customer plus waiting time where you wait is very nice More

Untrustworthy, Inexperienced and Unprofessional Tejas Toyota has an inexperienced, untrustworthy service department. I would highly recommend bringing your car elsewhere. We’ve been bringing both ou Tejas Toyota has an inexperienced, untrustworthy service department. I would highly recommend bringing your car elsewhere. We’ve been bringing both our vehicles here for years and haven’t been very impressed, but it was always the closest. After our last visit, we will never be back and will be filing complaints through every means necessary. We brought our car in for it’s dead battery and also mentioned that the radio keeps rebooting, which has been happening for over a year, and we had already brought it in for this issue and it was never resolved. They said they would charge a diagnostic fee that could be applied to any work done. They called us later that evening to tell us that they performed a software update on the stereo, but unfortunately, the battery for my Highlander was back ordered until Thanksgiving at the earliest. (1.5 months away) They gave us the option of leaving the vehicle there until then or having them install an Interstate battery that isn’t right for our vehicle and we would need to disable the start/stop feature every time we turn on the vehicle. Then we can order the back ordered battery. We said this was not an acceptable solution to pay for two batteries, install one that isn’t correct for the car and have to disable settings every time the car is started. They also quoted $450 for the second battery install. We spoke with two other Toyota dealerships who said that there was not a back order on the Toyota battery and they had plenty. One of the dealerships, where my vehicle was purchased, looked and verified that it was the appropriate battery for my specific vehicle. both dealerships quoted $170 to have this battery installed. In the morning, we went back to the dealership. We relayed the information we had received. He spoke to the manager and told us there was a misunderstanding and their Toyota rep said this other battery would be fine and work fine for our car, and we didn’t need the $450 back ordered battery. We went ahead and let them install the new battery that they quoted $190 for. When we went to check out, they tried to charge us the $190 plus $130 for the stereo software update. We never provided authorization for a software update or was told about the $130 charge until check out. We were obviously very upset and the manager came out. He told us that the $130 software update shouldn’t matter because we were going to have to pay the $130 diagnostic charge anyways... funny that they were the same price. We would not have agreed to pay $130 for the software update and would have chosen to apply the diagnostic fee to the battery cost. The advisor lied in front of me to the manager, that I had authorized. Come to find out after reviewing the paperwork, they ended up not installing a Toyota battery and installed the Interstate one that they said wouldn’t properly work with the start/stop feature. Then, the manager went into another explanation about how it “should” work. We did not realize they were installing this battery on our car. We wish would have just taken our car to one of the other dealerships we spoke to. At the end of the day, he removed the $130 software update charge in order to get us out of there, but could never provide an explanation that made any sense as to why there was all this confusion regarding the battery and essentially told me that both of the other dealerships lied to us and they knew what they were talking about. We are not sure if Tejas is sorry incompetent or lied, but something is not right. At the end of the day, we have a battery in our car that we aren’t sure is correct and we would not have chosen to install, the problems with our stereo still exist (software update did nothing) and here’s the kicker... we get home and put the paperwork in the glove compartment and they had BROKEN the glove compartment on my car. (Was opening and closing just fine before we dropped off) We are now going to have to still try to get our stereo problems figured out, figure out if the battery is correct and get the glove compartment repaired. My car is only 3 years old. More

25,000 mile maintenance. Great service. Service advisor, Valerie, was very good. Nice waiting area. Free coffee and donuts plus tv. I can’t think of anything else to say. Valerie, was very good. Nice waiting area. Free coffee and donuts plus tv. I can’t think of anything else to say. More