Ted Russell Nissan - Service Center

I brought my 2004 Altima into the service department at Ted Russell Nissan because of a major electrical problem. Shannon in service was very helpful and honest in evaluating the problem and estimating re Ted Russell Nissan because of a major electrical problem. Shannon in service was very helpful and honest in evaluating the problem and estimating repair costs. While waiting on the repair estimate, I began talking with Mehmet about possibly buying another vehicle. Mehmet was very patient and helpful and talked me through various options. I decided to purchase a new 2013 Altima. Anita then helped me through the financing process and was again very straight forward and gave me an honest break down of my options. After completing the paperwork Tracy took me out to my new vehicle and went through the operating features. Throughout the usually stressful process of buying a new car, the Ted Russell team did their best to make me feel relaxed, non-pressured, and truly seemed anxious to help me make the best decisions. This was the first vehicle I purchased from the Ted Russell family of dealerships, but it certainly won't be the last. Congratulations to Mr. Russell for putting together such an excellent all-around team. More

I have peeling paint on the roof of my 2008, 22k mile Nissan Pathfinder. Despite the counsel of other dealerships who confirm the defect, Neal and his staff will not even submit this situation for review Nissan Pathfinder. Despite the counsel of other dealerships who confirm the defect, Neal and his staff will not even submit this situation for review...despite promising to do so for over 3 weeks. When I asked what he thought would cause this...he said carwash or I've run a box cutter along the roof. When I told him how absurd this is, he hung up on me. I called back and he hung up on me again. These guys do not care and do not want to deal with any problems... Don't go there. More