Ted Russell Nissan - Service Center

Deceptive & in component service dept First off, I'm glad to buy a product made in TN. I've bought 4 new Nisssns in my life. 2 at the same time from this dealership. Sales staff ok. Servic First off, I'm glad to buy a product made in TN. I've bought 4 new Nisssns in my life. 2 at the same time from this dealership. Sales staff ok. Service staff are horrible. I'm calling it like it is, they outright lie. Each time in they seemed to cause problems resulting in return trips which added up to more out of pocket money. Shannon Casey is rude & deceptive. I will never return to this dealership. They are simply not trustworthy. More

Did not feel like the customer was first I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be rep I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be reprogrammed, being one of the reasons I had got a good deal on the car, It was still under factory warranty so they fixed it and since it was close to the 10,000 mile mark I had them preform the scheduled maintenance for that mile mark. Everything on the report came back normal, after they preformed their multi-point inspection. Later on that day I am driving and my automatic car starts jerking real bad and has almost no reaction to the accelerator. So I call back to try to find out what is going on and I make an appointment to get the transmission looked at. During the appointment in where I am getting my transmission looked at they inform me that there is water in the transmission and that has probably voided my warranty on my transmission. So I sit in the waiting room from 9 am to about 1 pm when Scott comes up to me and says that it looks more than likely that they are going to void my warranty and that it could take a day or two for us to actually hear back from them, also you have a part missing and Ill just point that out to you. At this point I am extremely frustrated. So I call Ole Ben Franklin and they inform me that this is not the first time that Ted Russel Nissan has tried to void a warranty on a car that has been purchased from Ole Ben Franklin. They send me to Twin City Nissan where I show them both reports from both visits. And they inform me that the part that I was missing was probably the reason why I had water in my transmission and that Ted Russel might have taken the part themselves because this isn't the first time they have tried to void someone's warranty from Ole Ben Franklin. I am appalled that they let a customer get thrown in the middle of dealership politics because apparently Ted Russel used to own Ole Ben Franklin. Twin City Nissan ordered me a new transmission and wanted to take care of me from the moment I got there. The only thing Scott wanted to do was tell me that my warranty was voided and there was nothing I could do but take it up with Ole Ben Franklin. Scott you are a piece of xxxx. Your company motto is Customer first and all you wanted to do was xxxx me out of my warranty. I had the car for 2 weeks clearly it is my fault. Don't go to Ted Russel for service, Scott even told me the people they have working there are "Just like Jiffylube they don't really know what is going on" which was his excuse to why they didn't see the part missing the first time. More

a rattle in the dashboard I would like to give a big thank you to Shannon Casey for dealing with a rattle in my dashboard. He went above and beyond what I could have hoped for. I would like to give a big thank you to Shannon Casey for dealing with a rattle in my dashboard. He went above and beyond what I could have hoped for. He has always greeted me with kindness-even when I was short tempered with him about the rattle. Mr. Casey worked very hard to find the rattle and believed me when I told him that it was back. I truly would like to send my thanks to him for working with an irritated girl on a rattle in the dashboard. I really appreciate and understand how hard he worked for me. More

Absolute terrible service department This Thursday will be my 4th trip to have my service engine light corrected. They have replaced both the mass air flow sensor amd 02 sensor, light is This Thursday will be my 4th trip to have my service engine light corrected. They have replaced both the mass air flow sensor amd 02 sensor, light is still on. I have been charged close to $2000 dollars and more than likely they will want to charge me more Thursday. Personally. i would not let them change a tire. More

pure rudeness It took weeks for Ted Russell to work with the extended warranty company of which the sold me a policy, to finally get my truck repaired. The most fru It took weeks for Ted Russell to work with the extended warranty company of which the sold me a policy, to finally get my truck repaired. The most frustrating experience I've had dealing with aledged professionals. They did not install a Nissan replacement engine but some aftermarket engine. They replaced the dashboard instrumention cluster too. Today I phoned them saying the cluster was not working & the engine light was on. Shannon put me on hold only to come back and say due to my comments on this site, and personal attack on him, they would not work on my truck & I should take my truck else where. Good call & I will. Never will go back to Ted Russell. Yes, they got my money & took advantage of me but I hope you will heed my warning. BTW, notion that Shannon rated himself here? LOL More

Shannon Casey I always bring my car to serviced here. Shannon is so helpful, kind and understanding. I have NEVER had a bad experience with their service dept. Jim I always bring my car to serviced here. Shannon is so helpful, kind and understanding. I have NEVER had a bad experience with their service dept. Jim always works on my car and does a awesome job!!! I really appreciate them so much because they can explain things to me ( how a part works and why it needs or needed repaired) in a language that I (being a girl) understand without making me feel like a idiot. I can never say enough about Shannon & Jim. I recommend Ted Russell Nissan to everyone I know. Ted Russell should be very proud of a employee like Shannon because I am!! Thank you so much for everything you do for people like myself. More

Greg is great at customer service & tries hard to be fair. His employee Shannon is not helpful, ill informed, rude, not pleasant and = bad experience. fair. His employee Shannon is not helpful, ill informed, rude, not pleasant and = bad experience. More

My daughter's car would not start-suspected the starter. I live in Chattanooga so I needed someone in Knoxville to take care of the service. Scott Atkinson was the man! He communicated excellently starter. I live in Chattanooga so I needed someone in Knoxville to take care of the service. Scott Atkinson was the man! He communicated excellently and timely and did what he said that he would do. I highly recommend Scott and the service team at Ted Russell. More

I just wanted to send a huge thank you to Shannon Casey in Ted Russell Nissan's Service Department. He always takes the best care of my husband and I when we come in...and is the reason I drive past the N in Ted Russell Nissan's Service Department. He always takes the best care of my husband and I when we come in...and is the reason I drive past the Nissan dealer at the airport from Maryville to service my Maxima. He always explains what is going on with my car without making me feel stupid since I do not know much about cars. His genuine and down to Earth personality makes me feel so comfortable to come in without my husband for service. So the here is the other reason for this post. My check engine light came on my car and I gave Shannon a call. He got me in on the same day and found out my car had an internal oil leak. This freaked me out since we were headed to Florida soon for vacation. Shannon assured me that he would be able to get my car fixed for me before we had to leave....and he did just that. I was worried I would have to rent a car for my family to go on vacation but that did not happen. He got it fixed correctly and as usual my visit in and out was painless. This meant so much to me and my family. So a big thank you to Shannon and all the rest of Ted Russell Nissan's Service Department for going above and beyond getting our car ready for our summer vacation. Thanks again as always!!!! More