Ted Russell Nissan - Service Center

pure rudeness It took weeks for Ted Russell to work with the extended warranty company of which the sold me a policy, to finally get my truck repaired. The most fru It took weeks for Ted Russell to work with the extended warranty company of which the sold me a policy, to finally get my truck repaired. The most frustrating experience I've had dealing with aledged professionals. They did not install a Nissan replacement engine but some aftermarket engine. They replaced the dashboard instrumention cluster too. Today I phoned them saying the cluster was not working & the engine light was on. Shannon put me on hold only to come back and say due to my comments on this site, and personal attack on him, they would not work on my truck & I should take my truck else where. Good call & I will. Never will go back to Ted Russell. Yes, they got my money & took advantage of me but I hope you will heed my warning. BTW, notion that Shannon rated himself here? LOL More

Shannon Casey I always bring my car to serviced here. Shannon is so helpful, kind and understanding. I have NEVER had a bad experience with their service dept. Jim I always bring my car to serviced here. Shannon is so helpful, kind and understanding. I have NEVER had a bad experience with their service dept. Jim always works on my car and does a awesome job!!! I really appreciate them so much because they can explain things to me ( how a part works and why it needs or needed repaired) in a language that I (being a girl) understand without making me feel like a idiot. I can never say enough about Shannon & Jim. I recommend Ted Russell Nissan to everyone I know. Ted Russell should be very proud of a employee like Shannon because I am!! Thank you so much for everything you do for people like myself. More

Greg is great at customer service & tries hard to be fair. His employee Shannon is not helpful, ill informed, rude, not pleasant and = bad experience. fair. His employee Shannon is not helpful, ill informed, rude, not pleasant and = bad experience. More

My daughter's car would not start-suspected the starter. I live in Chattanooga so I needed someone in Knoxville to take care of the service. Scott Atkinson was the man! He communicated excellently starter. I live in Chattanooga so I needed someone in Knoxville to take care of the service. Scott Atkinson was the man! He communicated excellently and timely and did what he said that he would do. I highly recommend Scott and the service team at Ted Russell. More

I just wanted to send a huge thank you to Shannon Casey in Ted Russell Nissan's Service Department. He always takes the best care of my husband and I when we come in...and is the reason I drive past the N in Ted Russell Nissan's Service Department. He always takes the best care of my husband and I when we come in...and is the reason I drive past the Nissan dealer at the airport from Maryville to service my Maxima. He always explains what is going on with my car without making me feel stupid since I do not know much about cars. His genuine and down to Earth personality makes me feel so comfortable to come in without my husband for service. So the here is the other reason for this post. My check engine light came on my car and I gave Shannon a call. He got me in on the same day and found out my car had an internal oil leak. This freaked me out since we were headed to Florida soon for vacation. Shannon assured me that he would be able to get my car fixed for me before we had to leave....and he did just that. I was worried I would have to rent a car for my family to go on vacation but that did not happen. He got it fixed correctly and as usual my visit in and out was painless. This meant so much to me and my family. So a big thank you to Shannon and all the rest of Ted Russell Nissan's Service Department for going above and beyond getting our car ready for our summer vacation. Thanks again as always!!!! More

I brought my 2004 Altima into the service department at Ted Russell Nissan because of a major electrical problem. Shannon in service was very helpful and honest in evaluating the problem and estimating re Ted Russell Nissan because of a major electrical problem. Shannon in service was very helpful and honest in evaluating the problem and estimating repair costs. While waiting on the repair estimate, I began talking with Mehmet about possibly buying another vehicle. Mehmet was very patient and helpful and talked me through various options. I decided to purchase a new 2013 Altima. Anita then helped me through the financing process and was again very straight forward and gave me an honest break down of my options. After completing the paperwork Tracy took me out to my new vehicle and went through the operating features. Throughout the usually stressful process of buying a new car, the Ted Russell team did their best to make me feel relaxed, non-pressured, and truly seemed anxious to help me make the best decisions. This was the first vehicle I purchased from the Ted Russell family of dealerships, but it certainly won't be the last. Congratulations to Mr. Russell for putting together such an excellent all-around team. More

I have peeling paint on the roof of my 2008, 22k mile Nissan Pathfinder. Despite the counsel of other dealerships who confirm the defect, Neal and his staff will not even submit this situation for review Nissan Pathfinder. Despite the counsel of other dealerships who confirm the defect, Neal and his staff will not even submit this situation for review...despite promising to do so for over 3 weeks. When I asked what he thought would cause this...he said carwash or I've run a box cutter along the roof. When I told him how absurd this is, he hung up on me. I called back and he hung up on me again. These guys do not care and do not want to deal with any problems... Don't go there. More