Ted Russell Nissan - Service Center

Great quick service without appointment I had a bad battery and dropped by the dealer to get it replaced. The service advisor Scott Atkinson got my truck in right away, the battery was repla I had a bad battery and dropped by the dealer to get it replaced. The service advisor Scott Atkinson got my truck in right away, the battery was replaced and I was back on the road in 30 minutes. More

Great oil change Oil change was very fast. People were courteous. I got a free oil change for filling out a survey I had completely forgotten about! Couldn't have been Oil change was very fast. People were courteous. I got a free oil change for filling out a survey I had completely forgotten about! Couldn't have been better. More

Free oil change 4 survey Ted Russell Nissan Service Dept offerred a free oil change for a survey; however, the Customer Relations Manager doesn't honor the oil change. I have Ted Russell Nissan Service Dept offerred a free oil change for a survey; however, the Customer Relations Manager doesn't honor the oil change. I have never had any dealership flip flop like this. 99% of the time the customer is always right, but then there is the exception. Very disappointed!! More

a NIGHTMARE waiting to happen. I recently bought a Maxima through a dealership (not this one), while I was out in Knoxville my car started to overheat. So I immediately thought to l I recently bought a Maxima through a dealership (not this one), while I was out in Knoxville my car started to overheat. So I immediately thought to look up the nearest Nissan dealership. Ted Russell Nissan was the closest one to me. I drove there and met two men. They came off as nice at first. Then I had to sign paperwork for the diagnosis to be done, which was $89.95. Waited about an hour or more for them to tell us what was wrong with my car, then Mr. Shannon Casey comes to tell us what's wrong. He's trying to rush us to come up with a decision. We don't have a whole lot of money anyways, but we ask how much the part is and when it would be fixed. He said with everything together would be $600+ and it may not get there until a day or so. We told him we would think about it and he went and ORDERED the part without our approval. Then when we discovered we could get it done half the price else where, he said that we couldn't do that. He belittled me and talked to me like I was ignorant. We then spoke to Mr. Hood, who is the service director, and he had Mr. Casey come in and listened to both stories and said that there were "witnesses" who said we said he could order the part. Mr. Hood took off the labor fees, but we still had to pay for a part AND pay the tow truck driver who was coming to pick the car up. This place is nothing but a SCAM and all they want is your MONEY. They have no respect and care for you or your vehicle. I would not recommend it AT ALL. Shannon Casey was an arrogant you-know-what and when I went to pick my keys up, he was RUDE all over again. Definitely will NEVER use Ted Russell Nissan again and I have definitely told everyone I know of this experience and they have lost business. More

1st time using service dept. This was my first visit to the Ted Russell Nissan service department and it was fantastic. They were fast and made me feel very welcome. I will defi This was my first visit to the Ted Russell Nissan service department and it was fantastic. They were fast and made me feel very welcome. I will definitely use them in the future for all my service needs. More

Fast & Easy We were in Knoxville running errands & decided to get my Rogue checked as the tire pressure indicator on. I was close to needing an oil change so dec We were in Knoxville running errands & decided to get my Rogue checked as the tire pressure indicator on. I was close to needing an oil change so decided to see if they could do that as well. We were in & out in less than an hour. Super fast service & extremely courteous staff. I normally get my service done in COOKEVILLE but I think I've found a new place! More

Deceptive & in component service dept First off, I'm glad to buy a product made in TN. I've bought 4 new Nisssns in my life. 2 at the same time from this dealership. Sales staff ok. Servic First off, I'm glad to buy a product made in TN. I've bought 4 new Nisssns in my life. 2 at the same time from this dealership. Sales staff ok. Service staff are horrible. I'm calling it like it is, they outright lie. Each time in they seemed to cause problems resulting in return trips which added up to more out of pocket money. Shannon Casey is rude & deceptive. I will never return to this dealership. They are simply not trustworthy. More

Did not feel like the customer was first I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be rep I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be reprogrammed, being one of the reasons I had got a good deal on the car, It was still under factory warranty so they fixed it and since it was close to the 10,000 mile mark I had them preform the scheduled maintenance for that mile mark. Everything on the report came back normal, after they preformed their multi-point inspection. Later on that day I am driving and my automatic car starts jerking real bad and has almost no reaction to the accelerator. So I call back to try to find out what is going on and I make an appointment to get the transmission looked at. During the appointment in where I am getting my transmission looked at they inform me that there is water in the transmission and that has probably voided my warranty on my transmission. So I sit in the waiting room from 9 am to about 1 pm when Scott comes up to me and says that it looks more than likely that they are going to void my warranty and that it could take a day or two for us to actually hear back from them, also you have a part missing and Ill just point that out to you. At this point I am extremely frustrated. So I call Ole Ben Franklin and they inform me that this is not the first time that Ted Russel Nissan has tried to void a warranty on a car that has been purchased from Ole Ben Franklin. They send me to Twin City Nissan where I show them both reports from both visits. And they inform me that the part that I was missing was probably the reason why I had water in my transmission and that Ted Russel might have taken the part themselves because this isn't the first time they have tried to void someone's warranty from Ole Ben Franklin. I am appalled that they let a customer get thrown in the middle of dealership politics because apparently Ted Russel used to own Ole Ben Franklin. Twin City Nissan ordered me a new transmission and wanted to take care of me from the moment I got there. The only thing Scott wanted to do was tell me that my warranty was voided and there was nothing I could do but take it up with Ole Ben Franklin. Scott you are a piece of xxxx. Your company motto is Customer first and all you wanted to do was xxxx me out of my warranty. I had the car for 2 weeks clearly it is my fault. Don't go to Ted Russel for service, Scott even told me the people they have working there are "Just like Jiffylube they don't really know what is going on" which was his excuse to why they didn't see the part missing the first time. More

a rattle in the dashboard I would like to give a big thank you to Shannon Casey for dealing with a rattle in my dashboard. He went above and beyond what I could have hoped for. I would like to give a big thank you to Shannon Casey for dealing with a rattle in my dashboard. He went above and beyond what I could have hoped for. He has always greeted me with kindness-even when I was short tempered with him about the rattle. Mr. Casey worked very hard to find the rattle and believed me when I told him that it was back. I truly would like to send my thanks to him for working with an irritated girl on a rattle in the dashboard. I really appreciate and understand how hard he worked for me. More

Absolute terrible service department This Thursday will be my 4th trip to have my service engine light corrected. They have replaced both the mass air flow sensor amd 02 sensor, light is This Thursday will be my 4th trip to have my service engine light corrected. They have replaced both the mass air flow sensor amd 02 sensor, light is still on. I have been charged close to $2000 dollars and more than likely they will want to charge me more Thursday. Personally. i would not let them change a tire. More