Ted Russell Nissan - Service Center

Oil change, tire rotation, moved car in immediately, I enjoyed coffee and snacks in a very comfortable waiting room. Brett informed me of all they did and got me going. Took about an hour. They even w enjoyed coffee and snacks in a very comfortable waiting room. Brett informed me of all they did and got me going. Took about an hour. They even washed the outside of the car. Was a pleasant experience. More

I’ve always had a great experience at Ted Russel, the service people are always kind and helpful when it comes to things my car may need service people are always kind and helpful when it comes to things my car may need More

Brett in the service did an awesome job on my regularly scheduled maintenance! He seemed to be very knowledgeable and professional. scheduled maintenance! He seemed to be very knowledgeable and professional. More

I bought tires from them, had a flat. They told me unrepairable, so I asked for a price of a new set. Not in stock I said I wouldx wait. Went to get fuel and noticed my bad tire was throw They told me unrepairable, so I asked for a price of a new set. Not in stock I said I wouldx wait. Went to get fuel and noticed my bad tire was thrown in the back of my pathfinder, and onto my set of golf clubs. I returned to dealership asking for a manager. 2 people approached asking how they can gelp, I showed them and 1 of them said I can't do anything about it but get on the tech. Then he handed me his business card and said I would get a free oil change with his card. I left there very displeased. More

I'll have to say the service department has redeemed itself! I posted a couple weeks ago that I was having a problem with the window switch, I thought! They have replaced a part at the window, a rubber itself! I posted a couple weeks ago that I was having a problem with the window switch, I thought! They have replaced a part at the window, a rubber seal, which appears to have solved the issue! Thanks for the follow up and the fix! More

Went for an oil change and tire rotation. Pricing seemed reasonable. When they got done thet were charging almost $20 for shop supplies. When this is bought in bulk that's a LOT of supplies. Pricing seemed reasonable. When they got done thet were charging almost $20 for shop supplies. When this is bought in bulk that's a LOT of supplies. I went for genuine Nissan service on my 21 Titan Platinum Reserve. Really? They washed it, removed the antenna- didn't put it back on and left the passenger mirror turned backwards Service my a##. First and last time for me STAY AWAY... More

I have had multiple technical issues with a brand new car and poor customer service and poor customer service More

Should be 0 stars. Will tell you anything to get you to buy car with extended warranty….not worth the paper it’s printed on then they give you a xxxxxxxx story and t Will tell you anything to get you to buy car with extended warranty….not worth the paper it’s printed on then they give you a xxxxxxxx story and that they won’t refund it….it has to go towards the loan which is fine but you better live close because you have to “drive” back there and sign a paper, even with all the technology of internet and email…..they are masterful liars…have had my rouge LESS THAN A YEAR, been to shop 2 times nothing covered under warranty. Fixed on strut mount bearing , they said the other messed up HOWEVER, changed the one supposedly messed up and the one they replaced earlier, 741.00 later??? What the heck! Lift gate of all things NOT COVERED IN THE WARRANTY….GO FIGURE!!!! I cannot wait to get rid of the piece of junk I bought from a den of liars. I wouldn’t get a car from them if they gave it to me. If you buy a car here be prepared to have horrible service from idiots all around….and take lots of lube. You will need it. Never been so screwed by car dealership. The worst experience ever!!!!!!!! Word of mouth goes a long way I just wish I would have read the reviews first!!!!! More

"Mechanic" left a half tight quart of oil in my car. It all leaked out soaking the carpet so bad that it leaked out the bottom of the car leaving a puddle of oil on my brand new untreated garage floor. It all leaked out soaking the carpet so bad that it leaked out the bottom of the car leaving a puddle of oil on my brand new untreated garage floor. Service manager was rude and refused to replace my carpet and gave some lame excuse how it's my fault because I provided my own oil among other lame excuses. Said he could pressure wash it. FOH. I will never bring my car back and I will advise the entire local Z and G community not to as well. More

Got my car, 2/20/21. I thought my loan was with TVA turns out after 2 months, when I went in to pay, I found out I was turned down. Ted Russell Nissan repoed my car, after I called them and told them TVA cou out after 2 months, when I went in to pay, I found out I was turned down. Ted Russell Nissan repoed my car, after I called them and told them TVA couldn't find my loan. Then made me pay $500.00 plus a tow fee for their mess up. If I walked away I would have to let them keep my $3300.00. Thank goodness for another finance company who helped me out. Please don't buy a car from them you will regret it. They will rip you off.!!!!! More