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Ted Russell Nissan

Knoxville, TN

3.8
187 Reviews
Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Nissan of your choice. At Ted Russell Nissan, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with ...
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8565 Kingston Pike

Knoxville, TN

37919

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Showing 187 reviews

December 24, 2013

I wrote a review after I purchased my vehicle on 12/20...and was very pleased with my experience. Today I got a call from the dealership checking to see if I was still happy with my purchase and t More

by deladyj1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Anita Humpreys, Leah Anderson
August 26, 2013

Do you know why this dealership got my business? As far as I am concerned, this is a first class dealership.They certainly know how to hire their staff! It was evident the staff here truly cares about the More

by knagel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Verno, Anita Humpreys
August 26, 2013

I had a great experience. I was greated as I parked and was immeditley was after hearing about what I was looking for Mike took me to three vechiles. One was a used toyota not interested, one was a 2011 Fr More

by James57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 14, 2013

The people we dealt with at Ted Russell all did well by us. Austin Hill listened to my wife's requirements and showed her the vehicle that met them. He didn't pressure or try to oversell...just showed he More

by mdenton01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Anita Humpreys, Austin Hill
July 09, 2013

I purchased a 2011 BMW 550i from Ted Russell Nissan on June 7, 2013. Eric Perkins was the salesperson. There was only one key and no owner’s manual with the vehicle. Eric promised to track down any additi More

by MarkHickman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Nolan
Aug 07, 2013 -

MarkHickman responded

Post Script - I was contacted by the dealership's general manager, Gerald Anderson. He tried to find the missing key and ultimately covered 100% of the replacement cost in an effort to make up for the earlier missteps. The effort was appreciated.

July 02, 2013

R J was a customer were I work and I told him what I was looking for. He called and told me what he had found. I went after work - he had it up front and ready for me to drive. He gave me the keys and to More

by dcseagull
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita Humpreys, Robert "R.J." Giannini
June 26, 2013

Eric was extremely patient with me and helped me choose my pathfinder. Everyone I spoke with or dealt with at the dealership was very friendly and helpful. More

by Mgrant292
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 24, 2013

I have purchased many new vehicles and this was the easiest deal I have ever made with a car dealer. We were not looking forward to the prospect of buying a new car, and after visiting a Kia dealer do More

by mts1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 24, 2013

We had a very good experience with the sales staff at Ted Russell Nissan. We were very pleased with our new vehicle. Mr. Faulk did a fantastic job helping to get us the Armada. Thanks to all who helped us an More

by buttonhale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie Faulk
June 20, 2013

Our salesman, Ben, is genuinely friendly and does not use high pressure tactics. We did not want a lot of the higher model options, and we were shown right to the model that had what we wanted (2013 Altima More

by kira320
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Nolan
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