Ted Russell Ford Kingston Pike

Tom Amato is the finance guy there,,, he also lied to us several times, he is the one that I signed the contract with ,,. How can they get away with this ?? Answer the are a spotter company they get you ho several times, he is the one that I signed the contract with ,,. How can they get away with this ?? Answer the are a spotter company they get you hooked on a vehicle then let you drive away only to come and take it away after you have it for a bit... The others that was involved in the deal was C.J. , and gene Morris the GM and then I talk to Brandon at the Kia store he said just give him the info and he would make it right as the mess the others had created so as to keep me happy and in my truck.. We wasted 2 days with these to companies just for them to lie to us again.. .. People please take warning these guys do not care about there customers the o ly care about there pay checks.. So pass the word Do NOT SHOP AT any of the Ted Russels dealerships.. More

We have been trying to get warranty service on our 2010 Lincoln MKS since the first part of December. We have been told every story possible including parts are on order to parts are in then they are not i Lincoln MKS since the first part of December. We have been told every story possible including parts are on order to parts are in then they are not in.The car has been sitting on their lot for 9 days and is still not repaired.We took a trip to the dealership today only to find the car still sitting in a fenced in lot not fixed. We then proceded to call Ted from our cell phone while we were outside the fence only to be told our car was inside being repaired which was a lie since we were looking right at it. We then told Ted of his lie and were told it would be fixed the next day. All of this after waiting 2 1/2 months for phone calls which only came from us repeatedly. I will never again buy a Ford product. This place is a disgrace to the Ford name.We are very disgusted. More

The service that my family and I received at Ted Russell Ford was outstanding, especially Tom Weiss and Licoln Sills! They went above and beyond the call of duty to make sure that we were able to purchase Ford was outstanding, especially Tom Weiss and Licoln Sills! They went above and beyond the call of duty to make sure that we were able to purchase a car for our daughter that was within our budget. The service also doesn't stop once the car is sold - Tom has made sure that everything is going well and to see if there are any issues or questions we may have. It is a great feeling knowing that someone out there actually cares about their customers! If you are in need a car - see Tom Weiss at Ted Russell Ford, you will not be disappointed! More

The process started off well with very friendly people. Unfortunately they didn't have the exact vehicle I wanted. Another local dealer did manage to locate one and work hard to make things work. The Ted Unfortunately they didn't have the exact vehicle I wanted. Another local dealer did manage to locate one and work hard to make things work. The Ted Russell salesman did a good job of following up throughout the process, but as it became more clear that I was leaning toward the other dealer's vehicle, the tone changed...it became more about how poor the other dealer was and how untrustworthy they might be, etc.. There were also some promises made (we can get you the payment you need...), without ever going through the detailed financials. It all felt like the true colors of the dealership showed - 'get the deal at all costs, even if it's not by being completely honest'. Customers are important and it seemed like the deal was more important than the customer. I chose to do business with the other dealer. More

I have not only had one bad experience but now two bad experiences. That is what I get for trying to give them a second chance. In April 2010 I purchased a new Escape from this dealership. First I was experiences. That is what I get for trying to give them a second chance. In April 2010 I purchased a new Escape from this dealership. First I was told the car would be here on a certain date, then got a call that I was in fact not getting that car and they had to find me another one. I finally got my Escape I was looking for after almost a week. Well after having the car only a week or two, I began to notice a screeching when I rolled the windows up and down and that the windows were scratched. I called the salesperson and got no help except to call the service department. I took the car in and was told first that part of it was from where they took the sticker off, which I have a hard time believing since the scratches were in the glass. Well a week later I took the vehicle in, got the windows repaired. The next week I was back as the windows had done the same thing the next time I rolled them down. This scenario went on four times until it was actually determined that there was a service bulletin out regarding the problem, instead of the reason that Robbie gave me that it was because I have a gravel driveway and the dust was getting in the felt and scratching my windows. Here it is a year and a half later and I am miserable in this vehicle waiting for the next thing to go wrong. So I begin the search for a new vehicle. I was looking on line and found a few at Ted Russell I liked so I thought, well I will give them a second shot. well that was my big mistake! I went and looked at a few vehicles, which they didnt even have exactly what I wanted come to find out when I got there, and was looking at another option that had previously been hail damaged...and oh dont worry they had not fixed all the damage! I thought well, that is minimal and I could get it fixed cheaper than it would cost me to get them to do it and I already knew about the shotty service work they did. Well after four hours with sales and finance, Lincoln, the finance guy is sure he has got me a deal but it was late on a Saturday so he would have to wait until Monday and would call me then. Well I have never heard back. Nice way to get business! I know one thing for sure, I will not be fooled again by this joke of a business and I will advise anyone and everyone I know to also be afraid, be very afraid! More

Andy and duffey helped me with my very first car purchase. I just graduated college, and they made the process easy and painless. They even found me an extra college grad rebate of 500 purchase. I just graduated college, and they made the process easy and painless. They even found me an extra college grad rebate of 500 More

Bought a used car from Tom and the process was a great experience. No haggling on my price point, friendly service and a relaxed yet competant atmosphere. A far different experience than I had at anothe experience. No haggling on my price point, friendly service and a relaxed yet competant atmosphere. A far different experience than I had at another dealership trying to buying exactly the same vehicle. I will refer my friends to Ted Russell Ford on Kingston Pike!! More

This was my first car buying experience, and I can honestly say I wouldn't go anywhere but Ted Russell Ford! The process was easy and hassle free (the way car buying should be). The customer service honestly say I wouldn't go anywhere but Ted Russell Ford! The process was easy and hassle free (the way car buying should be). The customer service I received at this dealership was unbelievable, and you will not find it anywhere in Knoxville! From the moment I walked in the door, I was greeted, and then assisted by Tom Weiss to buy my perfect car! Tom's approachable personality and dedication to his customers is what sold me my new car. Tom Weiss is truly an asset to the Ted Russell Ford dealership, and I WILL NOT go anywhere else to buy a car because of him. If you are looking to buy a car, new or used, go see Tom Weiss at Ted Russell Ford, and you will not be disappointed! More

I went to Ted Russell Ford initially because I wanted one of the new Ford vehicles built in recent years. The Fiesta fascinated me because of the quirky style and color and it was a Euro-designed car. Ford of the new Ford vehicles built in recent years. The Fiesta fascinated me because of the quirky style and color and it was a Euro-designed car. Ford stood out to me because they avoided bailout money and made an American company a success without doing on the backs of tax payers. I leased the Fiesta from Ted Russell and the entire process was extremely pleasant. The sales people were friendly and the delivery was instantaneous. I have had one small problem with the car and the Service Department has been all over it since I reported it and is currently applying a fix (It is software-related) to the car as I type. The team at Ted Russell has gone out of their way to make my experience with them a pleasant one. The Fiesta is a fantastic small car; it drives like a much bigger vehicle and has great fuel efficiency. I wholeheartedly recommend Ted Russell Ford to anyone looking for a quality new vehicle in a great, friendly, hassle-free environment. More

I have had to visit this dealership 3 times over title "issues" when the van we purchased & tag issues. Each time when I call and they tell me to "come on we are here" I get there & the person I need - th "issues" when the van we purchased & tag issues. Each time when I call and they tell me to "come on we are here" I get there & the person I need - this time Doug Jenkins - was not there. When I asked them to call his cell the receptionist said she wasn't allowed to call it. I spoke with then manager & alas he couldn't help me either. Well guess what Ted Russell? We are purchasing a new truck for our son for graduation & it wont' be purchased at your dealership! My time is just as valuable as yours. And if you can't get the paperwork correct then I can't trust you to tell the truth about the vehicle either. Hey Lance Cunningham, we'll see you soon! More