Ted Russell Ford Kingston Pike

First, we had to go hunt a salesman. Then we were insulted for not immediately stating we had thd X plan. We were then offered 1k below the worst NADA value on a 2011 model trade in. Finally, were of insulted for not immediately stating we had thd X plan. We were then offered 1k below the worst NADA value on a 2011 model trade in. Finally, were offered a base model for 84 months that is higher per month than the vehicle we purchased at Larry Hill which was well equipped and less months. Terrible experience, but I guess they are trying to recover the cost of the expensive building and the 160k Gt40 sitting in it. More

We had a great experience, Mr. weiss was very attentive, helpful, did not try to push us to one vehicle or another, gave us straight answers to all our questions, allowed us to chose what we wanted and help helpful, did not try to push us to one vehicle or another, gave us straight answers to all our questions, allowed us to chose what we wanted and helped us make that happen, we left satisfied that we got a good deal on the car we wanted and not one that was chosen for us. Thank you Tom Weiss for all you help. More

tom and lincoln top notch buisiness people they both made the visit so relaxing and enjoyable and looking forward to doing buisiness with not only them but the ted russell group, my experience was the best i the visit so relaxing and enjoyable and looking forward to doing buisiness with not only them but the ted russell group, my experience was the best i have ever had. Thank you so much More

We announced our intention to purchase a new Ford Edge earlier this year. We notified the various Ford dealerships about our plans, anticipating that the location closest to us would be the easiest to dea earlier this year. We notified the various Ford dealerships about our plans, anticipating that the location closest to us would be the easiest to deal with. After all, we had purchased a car from them before. To our shock and horror, the apathy of the internet sales department led us to the conclusion that we should buy a Honda instead. This is not an exaggeration. The internet sales person had no interest in discussing pricing over email. Instead, he demonstrated dinosaur business practices by trying to hustle into the sales room in order to haggle over every dime. We clearly stated that we wanted a bottom line price and that we would be a quick and painless sale. We had done our due diligence on KBB.com, ConsumerReports.org (which hates the Edge) and TrueCar.com. Silence was the response we received in reply to this. We pressed further because we wanted a quick and painless transaction. The replies were an odd combination of silence and form letters. The funniest moment came when we started looking at eBay auctions for Ted Russell relative to other Ford dealers. We wanted to confirm that they were overpriced and trying to hide this through high pressure in-person sales. What we discovered was hilarious. Ted Russell's eBay auction for a used Ford Edge of the same model with the same features that had 19k miles on it was priced higher than a brand new vehicle from a competing dealer. This speaks volumes about their sales practices. We eventually relented somewhat and test drove a car. Then, we came home and emailed the internet sales department again. Had we been quoted a decent price on it, we still might have purchased. To our shock, the quote we received from them was a full $4,000 higher than a competing dealer in the area for the same vehicle. We even showed the email to confirm. At this point, we were told that the other dealer "probably wouldn't honor the deal". No attempt was made to match a price that we eventually discovered was higher than the TrueCar.com average sales price for the car. Every aspect of our attempt to purchase a vehicle from Ted Russell Ford was met with duplicity. We also reached the point where we questioned whether the internet sales department at this dealership can even use Google. Their knowledge of the internet is so poor that we were genuinely afraid to buy a car with Ford Sync from them because we doubted they could teach us how to use it. This is as dissatisfied as we have been a dealer in some time. Between them, Lance Cunningham Ford and Lenoir City Ford, it is safe to say we will not be buying a Ford any time soon. ALL of the dealerships in this area are horrible. If you have to have one, drive to Atlanta. You will save yourself a lot of aggravation. More

We have bought two vehicals fromyou Tom and Lincoln. We first bought a 2011 Focus. My wife was looking for a nice used car. We had looked all over the place and finally came to Ted Russell. I talked to Tom first bought a 2011 Focus. My wife was looking for a nice used car. We had looked all over the place and finally came to Ted Russell. I talked to Tom and he had a couple of vehicles waiting that was in our price range. My wife looked at them but didn't really like any of them. We were about to leave when Tom pulled up in a 2011little focus with every option. My wife fell in love with it. Lincoln said it was a little out of our range but give him a little bit of time to do some deals. That was the only bad experience it took a couple of hours but was worth the wait she got her car at the price range we were comfortable with. We had such a great experience we came back 6 months later and bought a 2007 F150. Again Tom showed me a couple of trucks but didn't really like any of them. He then again pulled the perfect truck from thin air. Lincoln worked his magic and an hour later I was a proud owner of a 2007 F150. More