Ted Russell Ford Kingston Pike

I purchased an Escape from Brian at Ted Russell. I found Brian to be very knowledgeable about all the cars on the lot. After discussing the purpose of this vehicle, Brian showed me the Escape. I feel I wa Brian to be very knowledgeable about all the cars on the lot. After discussing the purpose of this vehicle, Brian showed me the Escape. I feel I was treated fairly and with respect. Brian continued to follow up with me to make sure I was pleased with this car. I would recommend Brian to anyone who is in the market for a new vehicle. More

Came in dealership with intension to just browse and was greeted by salesman, Brian Krueger, who was very nice and friendly. He walked me around and showed me cars that he thought I would be interested in greeted by salesman, Brian Krueger, who was very nice and friendly. He walked me around and showed me cars that he thought I would be interested in and he convinced me to purchase a new vehicle. More

Tom Weiss was very helpful to me on short-notice. He asked me the right questions about my needs & showed me cars that fit what I wanted. He was polite & professional. Tom even went the extra mile, fo asked me the right questions about my needs & showed me cars that fit what I wanted. He was polite & professional. Tom even went the extra mile, following me home so that I could give him a check for the car. He is a credit to Ted Russell Ford (where my wife & I have been buying & servicing cars for about 20 years) More

In need of a new vehicle my wife and I went to Ted Russell Ford to work with Tom Weiss, from whom we purchased a Fusion for our daughter in 2010. Having had a very good experience then I wished to wo Russell Ford to work with Tom Weiss, from whom we purchased a Fusion for our daughter in 2010. Having had a very good experience then I wished to work with Mr. Weiss again. We asked to see the 2013 Escapes and asked trim levels, etc and Mr. Weiss explained everything to us in detail, but never pressured us in any way. I test drove an Escape SE and liked it, but my wife insisted I drive an SEL. I loved the SEL but did not see one in the color and with the exact features I wanted. Mr. Weiss got on his computer and found the exact vehicle I had asked for. Financing was also easy and smooth and the gentleman who arranged it did so very effectively completely explaining every detail. John Qualls spent more than an hour with me showing me all the Escape's features, sync and My Ford Touch which were very logically laid out and easy to use. He even set my mobile phone up for me. Everyone I have dealt with at Ted Russeell Ford Lincoln has been honest, trustworthy and never at any time did anyone pressure me in any way. That is why when I or a family member needs a new car I go to Tom Weiss at Ted Russell Ford Lincoln. More

This was our second time visiting Ted Russell Ford on Kingston Pike and also second time working with Tom Weiss. The first Ford Edge we bought from him a few years ago was recently stolen. We are a one Kingston Pike and also second time working with Tom Weiss. The first Ford Edge we bought from him a few years ago was recently stolen. We are a one car family right now and after driving a rental for over a month and debating on new or used, we finally decided we wanted another new car. We had a great experience the first time at Ted Russell, but several friends recommended that we go to Carmax. So we went to Carmax on a Sunday afternoon and I immediately regretted the idea. No one greeted us at all, we had to wait in a line to find out that we needed to wait another 40 minutes to just talk to someone. "Can we make an appointment?" I asked? "Uh. no, I don't think we really do that" said the gum popping receptionist. I was done. (It's like saying to someone : "Hey, can I give you $25,000 right now? " and they say " Nah, don't want it, go away.") The thing is, so many friends told us that you get such a "good deal" and when we went online to compare prices, they were almost identical, and in some cases higher than dealerships. After discussing it, we decided that if we are investing thousands of dollars in a car, we want someone who will be knowledgeable about the products, super friendly and provide actual customer service, which is so rare. We wanted someone who understands that buying a car is a serious thing both financially and emotionally. That's why we went back to Tom Weiss. We loved our Edge and have been Ford folk for many years. So after that momentary lapse in car shopping judgement, we went back to Ted Russell. I am so thrilled that we did. Tom was waiting for US, we weren't waiting for HIM! We told him we had a specific price point and needed a roomy interior. We thought an Escape would be perfect. We were pre-approved for almost twice what we set as our budget. It would have been so easy for Tom to be a slick car salesman and sweet talk us into a higher priced car knowing we could technically afford it but not what we are comfortable paying. He respected us enough to avoid the higher end models, knowing that we don't want to fall in love with something we are not comfortable paying for. We appreciated that honesty and integrity. After sitting in an Escape and after Tom ran back and forth to get the key, we decided we needed more room and asked to see some New Edges. Again, he showed us things in our price range, knew what we wanted in terms of bells and whistles. THEN we changed our mind AGAIN and wanted to see low mileage pre-owned Edges with more options in them. We found the perfect fit with a 2013 mildly used Edge that was slightly over our self imposed budget. We are so happy we chose Tom and Ted Russell and couldn;t be happier with the results. Thanks Tom! While we were looking at cars, Tom kept telling us about this amazing finance fellow named Lincoln and we were going to love him and love watching him work his magic. We all know the financial paperwork part of buying a car is the worst of it, lets be honest! But I have never had so much fun committing to 72 months of cars payments in my life! We watched him work his magical ten key to incite a spell of financial wizardry! In all seriousness, he is a professional, genuine and charming young man. Absolutely skilled in what he does with numbers and has the ability to put us at ease at the same time. I made a passing comment about something when we first sat with him and he remembered it nearly an hour later. It's wonderful to know someone is listening and I, as a customer, am being heard. That is something you don't find a lot of these days. Lincoln has set the bar high on standards of personal service and it shows in his work. Ted Russell Ford has a wonderful team and when we are ready to add that second car, we know exactly where we will be going this time! More

This dealership went above and beyond to help me find a car that would fit my needs. Brandon Smith stayed with me after hours to make sure I knew how to use everything on the vehicle and that I was taken car that would fit my needs. Brandon Smith stayed with me after hours to make sure I knew how to use everything on the vehicle and that I was taken care of before I made my long drive home. i was more than pleased and have already recommended the dealership, as well as Brandon, to others who are looking for a car. More

I had a great time and an awesome experience. I would recommend them to anyone looking to buy new or used vehical. They were very helpful in picking the right vehical for me and my price range. recommend them to anyone looking to buy new or used vehical. They were very helpful in picking the right vehical for me and my price range. More

I was thoroughly impressed with Tom Weiss, his response time to my inquiry and his desire to get me into a vehicle that would work both for my personal needs, as well as my budget. He was very courteous a time to my inquiry and his desire to get me into a vehicle that would work both for my personal needs, as well as my budget. He was very courteous and respectful of my work schedule and preference on communicating via email to keep personal calls to a minimum. Upon meeting him in person, he was equally as courteous and respectful. He provided me with ample knowledge regarding my stated preferences from the pre-owned inventory, and helped determine the best value for me. I was equally impressed with Lincoln Sills. He was very knowledgeable about the financial process and respectful of my budget needs. He was able to explain all of my questions and set up both a suitable payment amount, as well as a preferred payment date, to best suit my budget. I am completely satisfied with my purchase of a Pre-Owned Vehicle from Ted Russell and would highly recommend both Tom and Lincoln to anyone interested in purchasing a vehicle. More